Lokey Kia - Service Center

Great service Got an oil change it was quick and my car was washed without asking. Service representative are friendly. Have a nice waiting room while I waited Got an oil change it was quick and my car was washed without asking. Service representative are friendly. Have a nice waiting room while I waited More

Great service! Great staff! Georgette took over and kept me updated on what was happening with my car. My car was being taken care of first thing in the morning, and Georgette ga Georgette took over and kept me updated on what was happening with my car. My car was being taken care of first thing in the morning, and Georgette gave me the number of the nice driver, who picked me up and dropped me off at the dealership. Georgette, thank you for getting stuff done and also to be funny!! :) More

Service and Sales Will not come back Service got bane wrong and tried to trade in and it was a nightmare Walked out and will not be back and trade my care in with so Will not come back Service got bane wrong and tried to trade in and it was a nightmare Walked out and will not be back and trade my care in with someone else More

a little long I thought that 90 minutes was a bit long, but not too much. But every body was very nice and very helpful, especially Jay. He's the Man. I thought that 90 minutes was a bit long, but not too much. But every body was very nice and very helpful, especially Jay. He's the Man. More

It's great to have old-time service They took my truck in on the appointment time. They were friendly and accommodating me knowing I had a doctor's appointment within a hour. They did th They took my truck in on the appointment time. They were friendly and accommodating me knowing I had a doctor's appointment within a hour. They did the factory update, was mindful of my other appointment, washed my SUV then walked me to my vehicle 👍👍 More

Lack of Communication This latest experience was completely different than my last. There was no communication updating me on the status of the part, when it would be ready This latest experience was completely different than my last. There was no communication updating me on the status of the part, when it would be ready, and it wasn't until it was ready that I received a call. In addition, upon pickup there was trash left in my car from someone's lunch. More

my serSERVICE advisor As usual,my service appointment was top quality. Your dealership can abtribute that too the proffesional,friendly attitude of my serviceadvisor Dave. As usual,my service appointment was top quality. Your dealership can abtribute that too the proffesional,friendly attitude of my serviceadvisor Dave. Having been in sales over 40 years,20 in the automobile instutry.Its the small gesture that make the big differance.No matter how small the service appointment is. Dave always offers the wash, EXPLAINS THROUGHLY WHAT SERVICE WAS PREFORMED then will walk me too the car.I didnt buy my Soul at Lokey,rest assured I WILL MAKE MY NEXT PURCHASE THERE. SALAMATDAVE More

Not able to get most work done due warranty expiration Had an oil change, oil light is still on. Needed 2 recalls, only one done - ongoing issue for 3 years. Couldn’t fix window without paying $99 just to Had an oil change, oil light is still on. Needed 2 recalls, only one done - ongoing issue for 3 years. Couldn’t fix window without paying $99 just to diagnose the problem. Not the best experience this time. Other times have been fine but one employee I spoke with was not pleasant. I barely benefited much from the extra money I paid for my warranty. My car has probably be in for an oil change or any work less than 5 times but now that I’m over mileage, I couldn’t get them to put my original tire pressure sensor and valve stem back on, since I was stranded one evening and it was replaced with tps that was not programmable. I took the original with, I already had it, but they wouldn’t replace it without charging me even though they confirmed it still worked. Just feels like I’ve paid a lot of money for the warranty and I certainly have not benefited from it anywhere near the cost. More

Service I went to Lokey Kia for an oil change. I was able to complete work tasks on my computer while waiting in the lounge. Water and snacks were available I went to Lokey Kia for an oil change. I was able to complete work tasks on my computer while waiting in the lounge. Water and snacks were available there as well. Service was completely promptly and they even washed the car! More

Harrison was very efficient, courteous and professional Lokey Kia Service is always a pleasant experience. Working with Harrison, my Service Advisor was a pleasure. He was professional, friendly and effic Lokey Kia Service is always a pleasant experience. Working with Harrison, my Service Advisor was a pleasure. He was professional, friendly and efficient and had me on my way in an hour! More