Lokey Kia - Service Center

Great Service Again! I have my 2016 KIA Sorento regularly serviced at Lokey KIA and they consistently give great service! The wait time wasn't too long - especially since I have my 2016 KIA Sorento regularly serviced at Lokey KIA and they consistently give great service! The wait time wasn't too long - especially since I didn't make an appointment this time. (Needed a new car battery). The waiting area is very comfortable, too! More

Oil change Went in for a free oil change had an appointment was there for over an hour and a half When I was walked to my car he handed me paper work and said Went in for a free oil change had an appointment was there for over an hour and a half When I was walked to my car he handed me paper work and said ur 30,000 maintenance is due when I looked at paper work it said customer declined the 30,000 maintenance ???? I found that strange it was all ready printed as customer declined before he even asked me More

Transmission My transmission was slipping in a low gear and it’s under the Power train warranty For I am the 1st owner and it has 65,000 miles. They said they te My transmission was slipping in a low gear and it’s under the Power train warranty For I am the 1st owner and it has 65,000 miles. They said they test drove it and it did not Accor, funny because it did it as soon as I left the lot. It has done it every day a few times a day, but it’s running fine according to you all. Not very happy and this is my 3rd Kia and my 2nd from your dealership. Thanks for the time! More

Damage Ive always enjoyed the service and hospitality at my Lokey Kia location in Clearwater. Yet, after my latest service appointment I noticed a dent on th Ive always enjoyed the service and hospitality at my Lokey Kia location in Clearwater. Yet, after my latest service appointment I noticed a dent on the rear of my vehicle that was not present prior. I have continuously attempted to contact customer care with no response More

Worst experience with Georgette am writing to inform you about an extremely unpleasant experience I had today with your service team. This was my first visit to Lokey Kia and the adv am writing to inform you about an extremely unpleasant experience I had today with your service team. This was my first visit to Lokey Kia and the advisor I worked with was Georgette Halko. I made an appointment over the phone for an inspection and I have a coupon for a complementary diagnostic test from Brandon Kia. When on the phone I asked if my coupons from another dealership can be honored and it was confirmed by the telephone operator. When I arrived at the service area, I again asked Georgette if other coupons from another dealership were honored, specifically stating the one from Brandon Kia, and without hesitation she said “yes”. I waited for 2 hours without being offered a ride when the time she quoted was 90 minutes. After the diagnostic was finished, she rudely explained to me the charges and quickly jumped to the total price for service. I asked her questions about the diagnostics and she repeatedly answered “I don’t know”. She was unprofessional and gave me a condescending tone during the whole experience. When it came time to cash out she would not honor the coupon, escalated her voice, and argued with me in front of all of the advisors and other customers. She went to ask the warranty advisor a question about the coupon and came back stating “I am right”. She was very short and arguable. Instead of focusing on customer satisfaction, Georgette was more concerned about herself and stated “I need you to pay so that I can pay my guys for labor”. The situation was very uncomfortable and bringing on the attention to other customers and other staff. I felt pressured to pay and I wanted to speak with someone further. After payment, she rushed me out of the service department. I would like to be reimbursed for the charges that multiple service staff, including Georgette, said would be honored. As a loyal Kia customer, I am highly disappointed and dissatisfied with the service I received today. No one has contacted me in over a week. More

Feeling your a VIP it's great Great service !!! Dave gives me complete confidence in making sure my car is being service by asking me if there were any issues needed to be check. I Great service !!! Dave gives me complete confidence in making sure my car is being service by asking me if there were any issues needed to be check. I recommend lokey Kia service highly. Tom Wasilefsky a proud Sportage owner. More

I was mistaken for another person having service named Mary I was told what was needed for her car If they would have stated car make and my full name this could have been avoided I was told what was needed for her car If they would have stated car make and my full name this could have been avoided More

My experience was great on 09/28/19 Getting my car serviced is not my favorite thing to do but Georgette Halko made it very pleasant. She is very efficient and she kept me informed about Getting my car serviced is not my favorite thing to do but Georgette Halko made it very pleasant. She is very efficient and she kept me informed about the progress. She also helped me plan for my next visit letting me know the cost of service not covered in the warranty service. She does an excellent job. My last visit I failed to mention Melissa (one of the girls who moves cars) she does an excellent job and you can tell she loves and cares about her job. More

Great service Dave Woodman is a great service advisor! He is friendly and courteous. He explains how long the wait will be and asks if I would like my car washed, Dave Woodman is a great service advisor! He is friendly and courteous. He explains how long the wait will be and asks if I would like my car washed, Love that! He also offers to pull my car out of a tight spot when it's time to leave. I appreciate that! More

Oil changes It is nice that I get free oil changes & free car washes. The employees are always very nice & friendly. The waiting area is very comfortable. It is nice that I get free oil changes & free car washes. The employees are always very nice & friendly. The waiting area is very comfortable. More