Lokey Kia

WARNING - This dealer sticks you with high "dealer fees". Over $900 on a used vehicle! I got the price of my vehicle and trade where I wanted it, but I was only figuring about $750 for "fees and profi fees". Over $900 on a used vehicle! I got the price of my vehicle and trade where I wanted it, but I was only figuring about $750 for "fees and profits". Also, the $900 doesn't include putting any gas in your tank?! I called the salesman on the ride home to let him know how generous it was to send me off with an empty tank. He gave me a lousy apology and some line about how "they don't normally do that". What? Um, dummy, how about giving me a gas card or something? Anyways, the "call me" line is just that. Their sales department gave very little response when I phoned in the days following the sale about various minor concerns with the vehicle and financing. After some confusion between various departments, the additional items on my vehicle did get handled by their service department very professionally. It's a shame their sales department is still practicing old shady tactics and fees. Their finance department has been less than spectacular thus far, but I can't really expect much considering I walked in with an approved loan from my bank and refused all the "plans", "coverages", and "warranties" they offered. Overall, I like the vehicle, but feel slighted by this dealer for getting me for an additional $200 (unanticipated "fees and profits" plus gas). I doubt I will ever return for future purchases. More

I was extremely impressed with the entire experience and personal attention I received while looking to purchase a vehicle. I had been to several dealerships previously and was compelled to return to Lokey personal attention I received while looking to purchase a vehicle. I had been to several dealerships previously and was compelled to return to Lokey Kia and deal with Rick, who was very informative on the several different makes and models. After finally deciding on the Sorento I then met Kevin, finalizing my purchase went very smoothly. Thank you everyone for the wonderful experience ....I LOVE My KIA..... More

When I decided to start looking for a new car, I made Lokey Kia one of my first stops. I had heard good things from others, and loved the look of the new 2011 line. I came in and spoke to Matt, who di Lokey Kia one of my first stops. I had heard good things from others, and loved the look of the new 2011 line. I came in and spoke to Matt, who did a great job explaining the various trim levels and options available on the Forte. He introduced me to Charlie and Rick, sales managers, who both did an excellent job welcoming me to the dealership and making sure my questions were answered. The first day I visited, they made a very nice offer, but I wasn't ready to buy. Instead of the usual pressure tactics, they were very patient and encouraged me to take my time. They kept in touch after my visit, and subsequent visits I was treated like family. I am ready to purchase, and looking forward to going back to work on the deal! More

THE (ONLY) GOOD: The salesman, Freddie, was incredibly nice and very helpful. BAD: The Sportage had a $4,000 dealer MARKUP over the MSRP because "they're popular." (Making the total on the base model li nice and very helpful. BAD: The Sportage had a $4,000 dealer MARKUP over the MSRP because "they're popular." (Making the total on the base model like $25000). I have since contacted other Kia dealerships in the area, and they laughed at how ridiculous that is (average markup is between $500 and $1000). Also, prices on the website are asterisked, and include every possible rebate that is available, so the prices are very misleading. The finance person, Kevin, was rude, condescending, and pretty much tried to berate my boyfriend and me into accepting their laughable deal. My credit is 609 and his is 720 (joint purchase), and they offered 8.99% APR. We said we'd like to think on it for a day or two. Kevin said to us, "Let's face it, you barely got approved for this loan (how do you get BARELY approved? It's a yes or no question...), and I had to pull some strings to get this kind of financing. There's no way you'll beat this percentage anywhere else (We got 6.99% at Dayton Andrews Jeep)." He then continued to talk down to me, saying that I'm currently paying for a car that doesn't even run, and that $435/month is a steal (again, Jeep got me around $300/month for a Compass that they dropped from 22,500 MSRP to 18,900 out the door). At one point I said to my boyfriend, "Can we just sign the papers? It sounds like they're the only place that will accept my credit for a car." I guess that's what they want you to think. The next day when we went to a credit union to get a loan that way, I was told that my credit had been pulled ELEVEN times the previous day, which greatly impacted my credit score (Thus the "You won't find better anywhere else," as in "We've made sure of that.") After my experience at Lokey, I was so upset that I told everyone I knew how they treated me - including my mom, who tried to call and complain. The manager repeatedly said that I must be mistaken, because Kevin was one of their best, and that this wasn't the restaurant business (whatever that means). After the repeated call-backs, I think that they eventually offered me something like 4.99% financing and 19,000 on the Sportage, but they could have offered me the moon and I never would have taken my money to them. More

I was looking to buy a new car after being out of work for one year due to a disability. I have since regained my employment and ability to work. However, my credit had gone from a 790 to 640. Thanks to t for one year due to a disability. I have since regained my employment and ability to work. However, my credit had gone from a 790 to 640. Thanks to them I can start to rebuild my credit and drive a car that lets me feel like I am worth something again. Sincerely, Steven Hoskinson More

We wanted to buy a new 2011 Sorento. We called around to the 3 Kia dealers closest to Spring Hill. The one dealership we originally dealt with that test drove with us never called us back. We called the s the 3 Kia dealers closest to Spring Hill. The one dealership we originally dealt with that test drove with us never called us back. We called the salesman 3 times and he was always too busy and never would get back to us after saying each time "I'll call you right back". Needless to say without mentioning the dealer name they weren't very "friendly" or responsive. Anyway we called Lokey on a Thursday and spoke with Aaron Morris. On that Saturday we were on our way to purchase our new Sorento from Lokey Kia. I have never had such a pleasant car buying experience. Car salesman are always so pushy, but Aaron was friendly and went out of his way for us. He drove all the way to Sarasota to get the car color with the interior we wanted the day after we spoke with him. That young man was courteous, professional and went over the car in detail with us. I have spoken very highly of him and Lokey to my friends and co-workers. Our next new car will definitely be from Lokey. This is the way car sales should be done. Thank you, Lokey Kia, Charlie, Kevin and most definitely Aaron. L.Sheehan Spring Hill, Fl. More

Was going to look for a new car, was looking at others but the price was right and Gerry worked with us to reach a fair deal. Haven't regretted it since and I couldn't be happier with the car. All of the but the price was right and Gerry worked with us to reach a fair deal. Haven't regretted it since and I couldn't be happier with the car. All of the dealers were friendly and Gerry went out of his way to make sure my first experience leasing a car was a good one and has even called back to make sure I'm happy with everything. I would definitely recommend this dealer to anyone looking for a good car for a good price. More

I rated this the way I did because everything was great. My salesman, Joe, was very helpful & gave me a graet price on my sorento. It has everything I wanted for much less than I expected. Everyone Joe in My salesman, Joe, was very helpful & gave me a graet price on my sorento. It has everything I wanted for much less than I expected. Everyone Joe introduced me to was also very friendly. I have no complaints about anything, from test drive, through paperwork & getting financed, to picking up my car. In fact the car was ready for me to pick up before I was able to actually pick it up. Great experience. More

The visit began with a courteous greeting for my family and I. We came in looking for a vehicle that was safe for my family and I. We were very interested in the kia sorento and Maher began to explain th and I. We came in looking for a vehicle that was safe for my family and I. We were very interested in the kia sorento and Maher began to explain the benefits of the vehicle. He did not pressure us at all which I liked compared to most dealerships. After allowing us test drives they worked well with us to lower the price so that my family and I could be safe on the road. We purchased the vehicle and would recommend them again in the future More