Loehmann Blasius Chevrolet Cadillac

Out of State Purchase - Not Recommended I recently bought a 2013 Lexus ES300h from Blasius Chevrolet & Cadillac. The dealership had taken the car in on a trade. I live in Western NY, six h I recently bought a 2013 Lexus ES300h from Blasius Chevrolet & Cadillac. The dealership had taken the car in on a trade. I live in Western NY, six hours away from the dealership. I agreed to purchase the vehicle over the phone and took a one-way flight out to Connecticut to close the deal and drive the car back home. I had expressed my desire early on to be assured that the car was ready and in good condition so that I would be faced with the possibility of paying out travel costs and then not being able to leave with the car. The sales lady told me numerous times on the phone that the car was put through both their mechanical and doll-up shops and that it was in immaculate condition. I agreed to pay the dealer’s price for the vehicle, and they agreed to waive the “out of state” registration fee setup of $395.00. While the price of the car was competitive, the vehicle lacked a few key features found on most other Lexus ES300h models on the market. With that being said, the purchase price of the vehicle represented fair market value but I would not characterize the offered price as an exceptional deal. Upon arrival, the sales lady did a walk around the car with me. Once again she raved about the pristine condition of the car. I did not notice any major issues with the exterior of the car and the sales lady did not point out any known flaws as well. There was a conscious effort on her part to get me on the road as quickly as possible given the long drive I had ahead of me. I went inside and signed the necessary paperwork with the Business Manager, Gary. Gary was both direct and harsh with his approach to finish the necessary paperwork; making no attempt to smile during the process. I was not comfortable at all with Gary’s mannerisms and he rushed me through things. Each time I asked a question, I felt belittled and was made to feel stupid for asking the question. At one point during our time together, Gary told me that if I had any problems with the car that I would be better served to use the remainder of the manufacturer’s warranty than to use the dealership to honor their 60 day state mandated warranty. He went on to state that Connecticut’s laws were nothing like the NY State lemon laws and that if I reported any problems they would have to be repetitive or major failures for them to honor the required warranty. With the paper work completed, I was turned back over to the sales lady and she and I walked back out to the car. The sales lady reached into the car to remove the paper floor mats in the front of the car as a courtesy. When she pulled the driver’s side paper floor mat out it became apparent that the custom front driver’s side Lexus floor mat was missing from the vehicle. When I asked where it was and what could be done, I was told I could do a search on Ebay to look for a deal. At this point, I was lost for words and elected not to argue about it, much to my chagrin. I drove home that evening non-stop to my driveway in Rochester, NY. The next morning I went out to my driveway and noticed that the lower level of the passenger side rear quarter panel had a dig in the body about two inches in length near where the upper and lower panels meet. At the dealership, the car had been parked at the end of a row where there was heavy parking lot traffic. In between the time I signed the purchase documents and the time I went back out to the car, someone or something had passed by the car and left an indelible mark on the rear fender. This was most likely a red cart or dolly of some sort based on the nature of the damage. An independent assessment from Spencer Collision in Rochester NY confirmed that the damage was consistent with my prior statement. I notified the dealership that same morning to see what could be done rectify this issue. I sent photos and a summary of the timing of events. After two plus weeks of phone calls, voice mails and messages left with the receptionist I did not receive a return call. Meanwhile, I received no less than four automated emails from various parties from the dealership; including one of the owners, named Fritz, stating that if I was at all dissatisfied with any part of my experience with the dealership to call him personally. I wanted to voice my displeasure with the treatment I had received and with the condition of the vehicle. I called Fritz numerous times to no avail. Finally, I got a return call from a John Kelly 16 days after the sale. He informed me that he was representing Fritz. Mr. Kelly told me that they would not do anything for me to correct this issue and that he thought I had already been informed of the fact. I let him know that I hadn’t heard anything from anyone up to that point in time. I was given no explanation, no apology, not even a discussion pertaining to why the dealership refused to assist with the issue. When I asked if it would be possible to touch base with their doll up guys to see if the missing floor mat had been misplaced at the shop, he said he would get back to me with an update on both subjects. It has already been several days since my last communication with him and I have not heard back nor do I expect to hear back given the tone John expressed during my discussion with him. I feel that the dealership, at a minimum, knew that the floor mat was missing and tried to cover it up by using the paper floor mats. The way that the dealership handled the situation was both inappropriate and unprofessional. Now I am faced with a $690.00 for a body shop repair bill and another $150.00 for the custom floor mats since they can only be purchased in sets of four. This is for a car that I paid $23,000.00 for. Other out of state dealers have treated me far better in the past and I would highly recommend shopping around before purchasing a car from Blasius Chevrolet & Cadillac. Based on my assessment of this purchasing experience, the dealer only cares about the sale, especially when you are from out of state. The sales lady did text me back yesterday and told me that management said that I got a good deal on the car and that I should be grateful. When I sent a return text back to get an understanding of when management would be getting back to me, I did not receive a response. The lack of communication with the dealership is the most frustrating part of the whole deal. I leave it up to the reader of this posting to make your own assessment based on the information that I have provided. Thank you for reading and I wish you good luck with your car buying experience. More

Be aware of their “extra” care plan oil change for life and tires for life. Man what a scam artistes, paid like 500 dollars only to find out if I had to replace a tire somewhere else be oil change for life and tires for life. Man what a scam artistes, paid like 500 dollars only to find out if I had to replace a tire somewhere else because of an emergency they will not reimburse me because the job was not done on their dealership. Im Already $250.00 out of pocket and with those 500 dollars would it replace all 4 tires already. The worst part is the management team not caring and not even getting back to me about my inquiries. More

wonderful experience I went to A Chevrolet dealer on a Friday night. Offer was on table the next morning but decided to try another dealership. Well it was the right deci I went to A Chevrolet dealer on a Friday night. Offer was on table the next morning but decided to try another dealership. Well it was the right decision. I went to Lohmann, met with Daniel Hass. He got me into the car I wanted. We decided to go back a few days later and trade my wife's traverse in for a new one. Daniel is a great salesmen. Every question we had. He was there. Every email was answered. He made the difficult decision of buying not one car, bjt two very easy. Myself and the wife cannot be any happier. We will never go to another dealership. Loehmann and Daniel will be our place to buy cars from here on out. The staff at Loehmann is sensational. You would be foolish in going anywhere else. More

Excellent Purchased 2016 SRX - The staff at Loehmann Blasius is exceptional. I have purchased three vehicles there and each experience was exactly what I have Purchased 2016 SRX - The staff at Loehmann Blasius is exceptional. I have purchased three vehicles there and each experience was exactly what I have come to expect. No pressure sales with friendly staff who take care of everything so you can drive off the lot with no concerns. More

Overall positive purchasing experience As the lease on my nissan truck was coming to an end, I began looking for a slightly used truck to buy. I contacted a couple dealers near me and was As the lease on my nissan truck was coming to an end, I began looking for a slightly used truck to buy. I contacted a couple dealers near me and was very surprised and disappointed in their dismissive attitude towards me. I found a truck on Blassius' site and I emailed them. I recieved a response from Lawrence Perry almost immediately. I explained my current vehicle lease and my plans for my new vehicle. He had a very positive approach and attitude. His communication and response to any of my questions was very quick and thorough. I travelled the 55 miles from my house to the dealer and was not disappointed. I was very impressed with their inspection and final delivery of the truck (especially so, since it's not one of their makes). More

Easy and Painless I've just purchased a used 2013 wrx and Woody was a great help making the paperwork very easy and simple. Helped change over my insurance and the fact I've just purchased a used 2013 wrx and Woody was a great help making the paperwork very easy and simple. Helped change over my insurance and the fact that the car was ready to go in a matter of an hour fully registered was great. I'd recommend this dealership to others. More

If you want to buy a used car, DO NOT GO TO THIS DEALERSHIP In mid-October, 2015, my husband and I went to Blasius Chevrolet to see a 2013 Honda Civic with 30,000 miles that was advertised on their site. The sa In mid-October, 2015, my husband and I went to Blasius Chevrolet to see a 2013 Honda Civic with 30,000 miles that was advertised on their site. The salesman, Jack, was a personable, knowledgeable gentleman and a real pleasure to interact with. Jack commented that they have so many cars, they have to use an overflow lot for some of the used cars. After we took a test drive, we sat down at his desk. He presented us with a car fax, only upon our request. In reviewing the car fax, we discovered the car had been a rental vehicle in New Jersey and in one previous accident. Jack proceeded to tally up the figures based on the 3K we were going to put down, and he presented us with the financing sheet. My husband and I then marked the sheet with what we would be willing to pay. We gave the sheet to Jack, who in-turn brought the paper to his manager. After a few minutes, Jack returned with his manager (If memory serves, his name was Steve, but I'm not positive). Steve introduced himself to both my husband and me, sat down, and the next words out of his mouth were: "Let's face it... You're here because we have the best prices around. You looked on the internet, found the car you wanted, and came here because we have the best price." Then he proceeded to go over the financing sheet saying that he would waive the (fictitious) "detailing fee" for $199.99 and take $200 off the purchase price, all the while with an air that he was doing us some kind of favor. My husband and smiled at him, thanked him for his time, and said that we would need to visit other dealerships since this was only the first one we visited. My husband commented on walking out of the dealership that Steve totally blew the deal, and obviously Blasius Chevrolet isn't interested in moving used cars. In doing a further CT internet search that same week, I discovered the EXACT SAME CAR that was never in an accident and was not used as a rental vehicle, for $8 less that had only 18,000 miles! I also viewed the exact same car at another dealership in CT that had only 11,000 miles (again, no accident/not a rental), with a comparable price. Logistically, we decided to visit the used-car dealership (also in Waterbury) with the Civic that had 11,000 miles. We were totally impressed. They couldn't have been more honest and upfront about the fees (and everything!). The salesman actually turned his computer screen around to show us the figures. There was never any sense that these people were trying to hide something from us. So, in the end, we purchased a vehicle that was a little more expensive but had 19,000 fewer miles and in far better condition than the one we were ready to purchase at Blasius. Side note, a woman from the dealership called about a week later to assure we were satisfied with our experience at Blasius. After hearing of our experience and how it was completely to our benefit that her manager didn't accept our offer, she was apologetic and meekly ended our conversation with, "I hope you will consider our dealership if you need another car in the future." Moral of the story: If a salesman tells you how the dealership is family owned and has been known for honestly and customer service throughout the generations, but his manager portrays the exact opposite, who are you going to believe? LET'S FACE IT, BEING ARROGANT DOESN'T SELL CARS. THIS DEALERSHIP IS OBVIOUSLY FOCUSED ON SELLING NEW CARS AND HAS LITTLE REGARD FOR USED-CAR SALES OR THEIR CUSTOMERS. WE COULDN'T BE HAPPIER THAT WE DIDN'T BUY OUR VEHICLE FROM BLASIUS CHEVROLET. More

Great experience My salesman Jason Rodrigues went out of his way to make buying my new vehicle painless didn't leave any details out went over every option I felt like My salesman Jason Rodrigues went out of his way to make buying my new vehicle painless didn't leave any details out went over every option I felt like I new him for years I went in on a Friday and drove my new vehicle home the next day I don't see every going to an other dealership to buy again. More

Love this Dealership! Love this dealership! Wouldn't purchase from another! My father used to get his Chevys here and I will always! Service Department is awesome! They rea Love this dealership! Wouldn't purchase from another! My father used to get his Chevys here and I will always! Service Department is awesome! They really take care of you! My Salesman EriK Johnson went out of his way to get me a great deal and find the right vehicle for me!! No pressure tactics! Cant say enough good stuff about them!! More

Great Experince Dealership was great. My sales rep Rich was great and called me when the car came in to see it. Car was nice and cleaned up just like he said. He was Dealership was great. My sales rep Rich was great and called me when the car came in to see it. Car was nice and cleaned up just like he said. He was also very helpful helping me find insurance for my car. More