Loehmann Blasius Chevrolet Cadillac

very good people looking to purchase a car no pressure made a great deal with first pick want a GMC Terran they had the one I wanted made good deal looking to purchase a car no pressure made a great deal with first pick want a GMC Terran they had the one I wanted made good deal More

Stay Away!!! I was an out of state purchase. All terms of the deal were agreed upon and the time and date of delivery was established days before I made the trip I was an out of state purchase. All terms of the deal were agreed upon and the time and date of delivery was established days before I made the trip to pick it up. I arrive at the agreed upon time and everything went downhill from there. In hindsight, I should have walked away the moment I entered the dealership! After a 4 hour trip there and another waiting for me on the way home, they told me that the car was "still being cleaned and prepped"....they had 3 days to accomplish this task and apparently waited until I walked through the door to begin it! After going to lunch and doing some idle shopping to kill the 3 1/2 hours they had me waiting, the car was "done". Not sure what took 3 1/2 hours because the car was in no way, what one would call "delivery shape". After sitting down to go over the paperwork, some of the terms of the deal were "missing" (Red flag #2) and we had to go over everything to ensure nothing else was omitted. Now I know buying a car is never an easy process but this was excessive to a point way beyond frustration. I get the car home and 2 days later start having issues. I call the dealership to see how to address them and get connected to the sales manager Nick. This guy is a smug xxxxx from the second he gets on the phone. I begin to explain the issues and he cuts me off mid-sentence and says “well if you’re having a problem just bring it in and we’ll see if there is something we can do”. I respond in kind and say “well if you had let me finish, you would know that I was an out of state purchase and looking to see how to address the issues without wasting another full day of my time.” Not missing a beat, he responded in a sarcastic and completely unprofessional tone and says “well if you’re not willing to come in then I don’t see how this is our problem”. I would love to know who put this schmuck in charge of customer satisfaction….I’m sure the owners of the dealership would be pleased. I could go on and on with what I have had to do to rectify all of the problems stemming from the incompetence I have encountered at Blasius but I feel this is warning enough to any perspective consumers. I sincerely hope anyone who still buys from them has a far experience than I. More

Awesome experience from beginning to end on I just purchased the Cadillac XT5 and the sales rep Lawrence Perry who I dealt with from my first online inquiry to the day I signed the papers and I just purchased the Cadillac XT5 and the sales rep Lawrence Perry who I dealt with from my first online inquiry to the day I signed the papers and picked it up was awesome. He was knowledgeable about the vehicle understood my circumstances and held true to his word that he was going to make me a deal so that I didn't need to go to another dealer to check it out. He held true to his word we went to look at the car and signed the papers that day. He was truly awesome even with the 15 or so text messages I kept sending him before the final day. The only thing I had to complain about what's trade-in value. I think they could have done better than what they did even Book value what's a little higher than what they gave us. I would recommend this dealership mainly Lawrence Perry, hands down to anyone. Thank you for an awesome experience and putting me into the car of my dreams. More

Ver busy Service department is very busy. Seems like communication can get lost quickly. My vehicle was back burnered and had to wait almost 2 weeks to get an Service department is very busy. Seems like communication can get lost quickly. My vehicle was back burnered and had to wait almost 2 weeks to get an answer More

Amazing car buying experience here! I cannot say enough wonderful words about this dealership. My father was looking for a new truck and after having a horrible experience at another Che I cannot say enough wonderful words about this dealership. My father was looking for a new truck and after having a horrible experience at another Chevy dealer, we ended up buying from Blasius. Jean Henry and Greg Bartley who helped us, made it so easy and hassle free to purchase a new vehicle. Jean went over each line item of the bill and did not pressure us to buy any extras we didn't need. Our purchasing rep was great too, not pressuring us into anything or hiding any fees. I highly recommend this dealership and that says a lot when you're searching for a new car. More

Awesome Customer Service!! My wife and I just leased Cadillac SUV XT5 and our sales rep hooked us up. He was knowledgeable about the vehicle and spot on when it came to the fin My wife and I just leased Cadillac SUV XT5 and our sales rep hooked us up. He was knowledgeable about the vehicle and spot on when it came to the financing. Not only did he deliver on the car but the day we picked the vehicle we were in and out in 20 minutes. We would recommend anyone going buy or lease a car Loehmann's go see Rudy H!!! More

Excellence in every way!! Jean Henry, Internet Sales Manager, is amazing! We are so happy with the purchase of our Cadillac SRX. We inquired at first through the Internet and Jean Henry, Internet Sales Manager, is amazing! We are so happy with the purchase of our Cadillac SRX. We inquired at first through the Internet and her response was immediate. We scheduled an appointment to view the vehicle and she gave us her undivided attention. It was the best experience we have ever had when purchasing a vehicle. Jean is extremely knowledgeable and we truly felt that she went that extra mile to make this purchase a pleasure. We are telling everyone that we can about the superior level of customer service and the quality of our vehicle to recommend that they contact Jean for their future purchases. We know we certainly will. Thank you! More

Out of State Purchase - Not Recommended I recently bought a 2013 Lexus ES300h from Blasius Chevrolet & Cadillac. The dealership had taken the car in on a trade. I live in Western NY, six h I recently bought a 2013 Lexus ES300h from Blasius Chevrolet & Cadillac. The dealership had taken the car in on a trade. I live in Western NY, six hours away from the dealership. I agreed to purchase the vehicle over the phone and took a one-way flight out to Connecticut to close the deal and drive the car back home. I had expressed my desire early on to be assured that the car was ready and in good condition so that I would be faced with the possibility of paying out travel costs and then not being able to leave with the car. The sales lady told me numerous times on the phone that the car was put through both their mechanical and doll-up shops and that it was in immaculate condition. I agreed to pay the dealer’s price for the vehicle, and they agreed to waive the “out of state” registration fee setup of $395.00. While the price of the car was competitive, the vehicle lacked a few key features found on most other Lexus ES300h models on the market. With that being said, the purchase price of the vehicle represented fair market value but I would not characterize the offered price as an exceptional deal. Upon arrival, the sales lady did a walk around the car with me. Once again she raved about the pristine condition of the car. I did not notice any major issues with the exterior of the car and the sales lady did not point out any known flaws as well. There was a conscious effort on her part to get me on the road as quickly as possible given the long drive I had ahead of me. I went inside and signed the necessary paperwork with the Business Manager, Gary. Gary was both direct and harsh with his approach to finish the necessary paperwork; making no attempt to smile during the process. I was not comfortable at all with Gary’s mannerisms and he rushed me through things. Each time I asked a question, I felt belittled and was made to feel stupid for asking the question. At one point during our time together, Gary told me that if I had any problems with the car that I would be better served to use the remainder of the manufacturer’s warranty than to use the dealership to honor their 60 day state mandated warranty. He went on to state that Connecticut’s laws were nothing like the NY State lemon laws and that if I reported any problems they would have to be repetitive or major failures for them to honor the required warranty. With the paper work completed, I was turned back over to the sales lady and she and I walked back out to the car. The sales lady reached into the car to remove the paper floor mats in the front of the car as a courtesy. When she pulled the driver’s side paper floor mat out it became apparent that the custom front driver’s side Lexus floor mat was missing from the vehicle. When I asked where it was and what could be done, I was told I could do a search on Ebay to look for a deal. At this point, I was lost for words and elected not to argue about it, much to my chagrin. I drove home that evening non-stop to my driveway in Rochester, NY. The next morning I went out to my driveway and noticed that the lower level of the passenger side rear quarter panel had a dig in the body about two inches in length near where the upper and lower panels meet. At the dealership, the car had been parked at the end of a row where there was heavy parking lot traffic. In between the time I signed the purchase documents and the time I went back out to the car, someone or something had passed by the car and left an indelible mark on the rear fender. This was most likely a red cart or dolly of some sort based on the nature of the damage. An independent assessment from Spencer Collision in Rochester NY confirmed that the damage was consistent with my prior statement. I notified the dealership that same morning to see what could be done rectify this issue. I sent photos and a summary of the timing of events. After two plus weeks of phone calls, voice mails and messages left with the receptionist I did not receive a return call. Meanwhile, I received no less than four automated emails from various parties from the dealership; including one of the owners, named Fritz, stating that if I was at all dissatisfied with any part of my experience with the dealership to call him personally. I wanted to voice my displeasure with the treatment I had received and with the condition of the vehicle. I called Fritz numerous times to no avail. Finally, I got a return call from a John Kelly 16 days after the sale. He informed me that he was representing Fritz. Mr. Kelly told me that they would not do anything for me to correct this issue and that he thought I had already been informed of the fact. I let him know that I hadn’t heard anything from anyone up to that point in time. I was given no explanation, no apology, not even a discussion pertaining to why the dealership refused to assist with the issue. When I asked if it would be possible to touch base with their doll up guys to see if the missing floor mat had been misplaced at the shop, he said he would get back to me with an update on both subjects. It has already been several days since my last communication with him and I have not heard back nor do I expect to hear back given the tone John expressed during my discussion with him. I feel that the dealership, at a minimum, knew that the floor mat was missing and tried to cover it up by using the paper floor mats. The way that the dealership handled the situation was both inappropriate and unprofessional. Now I am faced with a $690.00 for a body shop repair bill and another $150.00 for the custom floor mats since they can only be purchased in sets of four. This is for a car that I paid $23,000.00 for. Other out of state dealers have treated me far better in the past and I would highly recommend shopping around before purchasing a car from Blasius Chevrolet & Cadillac. Based on my assessment of this purchasing experience, the dealer only cares about the sale, especially when you are from out of state. The sales lady did text me back yesterday and told me that management said that I got a good deal on the car and that I should be grateful. When I sent a return text back to get an understanding of when management would be getting back to me, I did not receive a response. The lack of communication with the dealership is the most frustrating part of the whole deal. I leave it up to the reader of this posting to make your own assessment based on the information that I have provided. Thank you for reading and I wish you good luck with your car buying experience. More

Be aware of their “extra” care plan oil change for life and tires for life. Man what a scam artistes, paid like 500 dollars only to find out if I had to replace a tire somewhere else be oil change for life and tires for life. Man what a scam artistes, paid like 500 dollars only to find out if I had to replace a tire somewhere else because of an emergency they will not reimburse me because the job was not done on their dealership. Im Already $250.00 out of pocket and with those 500 dollars would it replace all 4 tires already. The worst part is the management team not caring and not even getting back to me about my inquiries. More

wonderful experience I went to A Chevrolet dealer on a Friday night. Offer was on table the next morning but decided to try another dealership. Well it was the right deci I went to A Chevrolet dealer on a Friday night. Offer was on table the next morning but decided to try another dealership. Well it was the right decision. I went to Lohmann, met with Daniel Hass. He got me into the car I wanted. We decided to go back a few days later and trade my wife's traverse in for a new one. Daniel is a great salesmen. Every question we had. He was there. Every email was answered. He made the difficult decision of buying not one car, bjt two very easy. Myself and the wife cannot be any happier. We will never go to another dealership. Loehmann and Daniel will be our place to buy cars from here on out. The staff at Loehmann is sensational. You would be foolish in going anywhere else. More