Loeber Motors | Page 8

Mark made my purchase very efficient and fast. Once I first arrived my BMW was parked out front ready for me. Mark also tried his best to explain everything about the car and made sure that I left feelin first arrived my BMW was parked out front ready for me. Mark also tried his best to explain everything about the car and made sure that I left feeling more than content with my 328i purchase. Thank you again, Mark! More

Great experience all the way around. Vitas, my sale person was great. Very professional, accountable, flexible, knowledgeable, patient and pleasant to work with. Highly recommending him and Loeber! person was great. Very professional, accountable, flexible, knowledgeable, patient and pleasant to work with. Highly recommending him and Loeber! More

Sid found us car we wanted for excellent price, I will definitely recommend him to my friends and family! Thank you Sid for everything you done for my wife and me! definitely recommend him to my friends and family! Thank you Sid for everything you done for my wife and me! More

My wife and I purchased a certified pre-owned Mercedes SL 550 on 8/15/20. The car was immaculately detailed, and the service record indicated that all imaginable service had been performed. After almost 1, 550 on 8/15/20. The car was immaculately detailed, and the service record indicated that all imaginable service had been performed. After almost 1,000 miles my wife and I are delighted with the car! Everyone at Loeber treated us with the very high level of courtesy and consideration that you would expect from a Mercedes dealer. Our salesperson, Mark Saltzman, exceeded even our very high expectations. Several weeks after the purchase Mark made an appointment with us to explain and demonstrate some of the more sophisticated features of the car. Mark was very thorough and patient and insisted that we understood the features and how to use them. Everyone should have a Mercedes, and should see Mark Saltzman at Loeber Motors to buy it. More

I was an out of state buyer and Mark made the process so easy and streamlined. He was prompt with everything i asked for and even checked on me when my flight landed and made sure I knew all the features of easy and streamlined. He was prompt with everything i asked for and even checked on me when my flight landed and made sure I knew all the features of the vehicle before my long drive home. More

Mark Saltzman is the best...he is a straight shooter. have bought several cars from him and its always a pleasure. i would highly recommend. have bought several cars from him and its always a pleasure. i would highly recommend. More

In January 2020, my wife took her 2011 ML350 to Lincolnwood's Loeber Motors for an estimate for a malfunctioning tail gate. Angel Arce, one of the service reps had told her stuff she didn't follow Lincolnwood's Loeber Motors for an estimate for a malfunctioning tail gate. Angel Arce, one of the service reps had told her stuff she didn't follow and insisted that she needs to leave the car with them. So, I went in with her later and he explained how they wouldn't know what is wrong unless they take a look. Sounded reasonable but when he printed out the work order and instructed me to sign I asked him what are we signing and he said "it's just giving us permission to take a look." I told him specifically that we would not pay for anything unless we are told in advance and he agreed to call us and let us know. We were given a loaner and the car was at Loebers for two weeks. I had to call in three times to inquire and we got the run around. Then Angel called after two weeks telling me it would cost more than $3,000 to fix the lift gate and other issues that he found out the car had. I told him to not do anything as the car was old enough for us to consider a replacement. When my wife took the car in they gave her a $350 bill for their diagnostic testing. I told him he never told us that there was such a charge and he responded that "everyone knows that diagnostic tests of Mercedes cost money." He then proceeded to show us where we had signed. I told him then why weren't we told and why he didn't give us a copy of the work order and he said "you never asked for it." We paid the $350 which was a totally unfair payment for how they handled their customer. To their loss though we went to another dealership in the city and leased a brand new Mercedes and got a great deal on the trade in. We trusted Loeber Motors to give us an honest estimate and that was all. Had they told us it would cost us a diagnostic fee we would have followed by another action. I specifically told Angel that we were not ready to do anything that would cost us money and he nodded in agreement. Also, we were not given any copies of any paperwork when we left the car at Loeber for two weeks while my wife had to take care of our family business with a much smaller and inconvenient loaner. Lesson learned for us and whoever considers working with Loeber: don't take your Mercedes to Loeber for any service as they are dishonest and unprofessional. As residents of the village we always support its businesses but this old establishment proved to be unworthy of our trust. I tried contacting the management by emailing and calling and no one got back to us. More

Mark greeted my wife and treated us with the utmost courtesy and respect. His presented the car we bought, a 2015 Mercedes SL 550, to our complete satisfaction. He answered our questions and our requ courtesy and respect. His presented the car we bought, a 2015 Mercedes SL 550, to our complete satisfaction. He answered our questions and our requests to our complete satisfaction. My wife and I consider ourselves to be VERY DEMANDING AND DISCERNING customers. We are completely satisfied and recommend Mark's services. More

Thanks, Tim! Recently purchased a CLS 250 from this dealer. Timothy Rakow was the salesman that worked with me. He took his time explaining everything and made sur Recently purchased a CLS 250 from this dealer. Timothy Rakow was the salesman that worked with me. He took his time explaining everything and made sure I was getting the deal I wanted. Thanks for making the process easy, Tim. I'd highly recommend. More

Bought a new veichle I would recommend this salesman to anyone in interest for a vehicle. Tim was very good explained everything very well, and made finding the right vehi I would recommend this salesman to anyone in interest for a vehicle. Tim was very good explained everything very well, and made finding the right vehicle very easy. I would also highly recommend to purchase a vehicle from Loeber Motors, great cars, people, and dealership. Ask for Timothy Rakow! More