Lockhart Cadillac - Service Center

Came in for recall work, waited almost 2 hours and car was u I came in to get warranty work and a courtesy check, after waiting an hour and a half, I ask about the vehicle. I then wait 20 more minutes with no an I came in to get warranty work and a courtesy check, after waiting an hour and a half, I ask about the vehicle. I then wait 20 more minutes with no answer... to be told that its finally finished. Go out to the car and the electronic key fob was missing, the car was unwashed and not vacuumed. After tracking down a service Rep to get it all corrected I'm now again waiting. More

Outstanding Service Although I purchased my Cadillac in another state, Lockhart Cadillac in Fishers, Indiana is the only place she goes for service! Tony is the service d Although I purchased my Cadillac in another state, Lockhart Cadillac in Fishers, Indiana is the only place she goes for service! Tony is the service department has been nothing short of spectacular in every dealing I have had the past year and a half. Whether the service was for routine maintenance or repairs, the service level is consistent and consistently outstanding. More

Great customer service! Jim Schultz represented both the brand and the dealer in a highly professional manner. Work was performed in a timely manner and I was kept in the loop throughout the process. brand and the dealer in a highly professional manner. Work was performed in a timely manner and I was kept in the loop throughout the process. More

How many times can you honesty say that your experience getting your car serviced was outstanding. I have NEVER had a bad experience at Lockhart Cadillac. Kim Heman and Sam Pruitt are employees who care a getting your car serviced was outstanding. I have NEVER had a bad experience at Lockhart Cadillac. Kim Heman and Sam Pruitt are employees who care and make a dealership successful. They have gone above and beyond their job descriptions to make sure my job was done correctly the first time, I would HIGHLY recommend Lockhart Cadillac to anyone!! More

I just traded in my Cadillac CTS 2012 leased company car, three months ago and would never tell my friends or family members to come to this dealership. The first day we took my Cadillac CTS home October 29, three months ago and would never tell my friends or family members to come to this dealership. The first day we took my Cadillac CTS home October 29, 2011 the tire light came on. We checked all tires to find the back rear tire had only 26 pounds in it and this was in 2011. I called my sales person and she said to make appointment with service to bring car back in to address the tire issue, and also while we looked at the car some more we noticed in the chrome rim there was a deep mark in it, and also a pen mark in the back seat. When I picked up my car after all the repairs were done, they buffed out the rim, aired up tire, and put in a new backseat everything was good, but in two weeks my tire light came back on, and this happened every month I had the car. My husband waited an hour when he brought it in for a oil change and to see why the tire was always low on air just the one in the back rear, they did water test, and no problem with the tire they told my husband. After two years and now its 2013 my two front tires only had 20 pounds in the two fronts, and my husband was going to take the car to a business trip on Jan 20, 2013 the coldest day of the year and I called in and said I have had this issue for two years ,and I have had to air up the one tire, but now its two tires at 20 pounds each and that was going on after they rotated them. In Jan 2013 after I called and spoke with receptionist and was concerned for our safety she seemed like she didn't care about the problem we were having, I just wanted to speak to a service manager or a higher up to resolve the issue because going to service was not fixing the tire issues and they were getting worse over the years. I told the service manager that my husband is all I have, and I don't want something to happen to him when he went on his business trip. He told me to bring the car in that night which was a friday after work and he would give me a loaner until the tire issue was resolved. When we got our car back after having it detailed and paying $200.00 our car was dirty inside, and my tire issue was fixed after two years of asking for it to get fixed. After all this I told my husband I don't want this car anymore and I don't want to go back to this dealership, to find out when we traded our lease in they had us locked in for a four year term and we wanted a three year term to have the car because we never go over the three years because of changing body styles and we like newer looks of cars. The CTS was my dream car, but the dealership made this not my dream car anymore. I ordered my new car and it took three months to get it, but I can say the car I am driving now is safe and reliable and no lights have came on the dash. Bottom line, You can't replace the ones you love and safety is first, Life is too short!!! Stay away from this dealership!!!! More

The customer service was outstanding. Jim was very responsive and provided updates on the progress of my vehicle as well as recommended additional repairs. What I truly appreciated was that he separa responsive and provided updates on the progress of my vehicle as well as recommended additional repairs. What I truly appreciated was that he separated what needed to be done this visit from what he recommended to be done either that day or in the near future and then allowed me to decide without pressure. The car wash and a quick vacuum was a very nice touch and appreciated. Kim Heman was spectacular. She was the only person still in the service area when I arrived shortly after 6pm on Monday. Even though it was after hours, she allowed me to pull my truck inside for the evening, answered all of my questions and then waited with me until my ride arrived. Her extra effort, versus just telling me to use the night service deposit box, made a big difference in my experience. Kim then again helped me at check out as there was a slight confusion, she happily stepped in and got me on my way. This level of service is why I will be coming back to buy my next vehicle from Lockhart! As a side note, I was also dealing with another vendor for a different vehicle at the exact same time. Not only did I not receive the same level of service, their timeliness was pathetic, which cost them all of my families future business. It was almost the exact opposite scenario, no updates and no sense of urgency to fix my vehicle. More

Really appreciate the loaner vehicle provided, during my oil change and tire rotation.It lets me see the " newer" technology in the newer vehicles. Really like the new Que. oil change and tire rotation.It lets me see the " newer" technology in the newer vehicles. Really like the new Que. More

Lockhart Cadillac knows how to treat customers. After this experience they have a long term customer. The customer service representative was professional, helpful and pleasant. All of my concerns were this experience they have a long term customer. The customer service representative was professional, helpful and pleasant. All of my concerns were properly addressed. More

I expected to pay more going to the dealer but I didn't expect to fix their work. I had to tighten my steering column after a fix and a part on my headliner was not reistalled correctly after a sunroof fi expect to fix their work. I had to tighten my steering column after a fix and a part on my headliner was not reistalled correctly after a sunroof fix. I let them know the issues but I will not be taking my car back there. If I'm paying that much for (around $145/hr) I expect the work done without obvious flaws. More