Lockhart Cadillac - Service Center

Customer service is great! ! You always pick up my vehicle and call me with info and all checkpoints! I trust you will always treat me fair and having extended warranty with y ! You always pick up my vehicle and call me with info and all checkpoints! I trust you will always treat me fair and having extended warranty with you has made it worth while!! Darrell has always explain things to me and he has helped me get through anything I didn’t understand!! Thank you!! More

Customer oriented courteous employees make servicing my vehicles a pleasant experience. That is why I continue to bring my vehicles in for servicing at Lockhart Cadillac in Fishers. vehicles a pleasant experience. That is why I continue to bring my vehicles in for servicing at Lockhart Cadillac in Fishers. More

I figured I had a bad battery and took it to the shop in Greenwood back on February 2021. There was some woman who checked me in who was rude as heck. No "Hi". No "Good morning". Just "You need something?" Greenwood back on February 2021. There was some woman who checked me in who was rude as heck. No "Hi". No "Good morning". Just "You need something?". I told her I made an online appointment and that I think it is the battery. So an hour later, she calls my name in the waiting room, like she is my 4th grade teacher. (Yeah that happened). I was with my 13 year old son, so I just kept my composure. Then she told me it was $300+. I was like, "Weren't you supposed to come tell me it was bad before you installed it". She was like, "Yeah it was bad, but if you have a problem, we put your old one back on". Whoa! I was besides myself. Since I had my child I didn't want to drive with a bad battery, and I live in Indianapolis, so I wouldn't even know where to go for a battery in Greenwood. So I paid and asked for her boss's name and left. So that was Saturday. I called some guy who said he was a Lockhart. He said he would look into it and call me back. He called back a day later I think and said something about it being a miscommunication and that on my next visit I could get a free oil change and tire rotation. I was like sure, but are you going to put in some notes or email me so I can tell them? He was like, "No just tell them you spoke with me". Six months later I put in a request for that oil change and tire rotation. Guess what? No one would do it because they didn't have any documentation. I called the head office and no one could get a hold of him. So yeah. Great place. More

Terrible service Spoiler blew off of car in August and took it in for you to look at. On August 17 I called Tim Haskett to go ahead and order parts to get it done. On Spoiler blew off of car in August and took it in for you to look at. On August 17 I called Tim Haskett to go ahead and order parts to get it done. On August 26th after not hearing anything from him I left a message about status..no return phone call. On August 29th, I called back again...no return phone call. On August 30th, I called Tom Vanderpool. Amazing I did receive a return phone call after that. I scheduled Thursday September 1st to bring it in. On Friday September 2nd, Tim calls and asks where a part is. Like I'm supposed to know where the part is. I took it to him to look at to order what was needed to complete repairs. He said I'll let you know. That same day at 5 I call him (he never called me) to see when I could pick up my car. This was the Friday before labor day. He says I have to order that part and your car won't be ready til Tuesday! I said whey didn't you call me earlier to let me know as now I have to find a vehicle for the next 4 days! He never once offered me a car. And he proceeds to tell me that he took a late lunch and he was going to call...when...midnight?!? On Tuesday again at 5 (he never called me) I call to see when my car is ready. He says You know what...that part never came in. It's going to be another day. Are you seriously kidding me. At some point in that day he knew the part wasn't coming in and never called. I finally called Tom and told him to get involved. Not ONE time did Tim ever call me to tell me anything unless prompted by Tom. Finally picked my car up at 6 on Wednesday!!!! I can purchase any car that I want. I picked Cadillac for their service. This was my second car I purchased from Lockhart. It is also sadly my last. Get better people. When Tom was involved he took car of it but it was too little too late. More

Disappointed Customer On two occasions I was informed that I should wait until my oil percentage reached 20, before bringing my vehicle in for a oil change. I was advised t On two occasions I was informed that I should wait until my oil percentage reached 20, before bringing my vehicle in for a oil change. I was advised that this would permit receipt of an oil change and tire rotation free of charge as a result of my premium package purchase/status. This was based on the information provided in the dealership system . However, this was not the case. Upon my arrival to my scheduled appointment, I was advised that I was responsible for paying both the oil change and tire rotation due to the mileage on my 2015 Cadillac Escalade. Specifically, they advised that once my vehicle reached 50,000 miles my account status became null and void. I was very unhappy, to say the least. I expressed my frustration and what I was initially informed to both the customer service team - in the service department and to the finance manager. They offered nothing as compensation or service recovery. As a matter of fact no one even cared enough to apologize. I paid for both the oil change and tire rotation service. This is very disappointing because I receive better customer service from Andy Mohr and Tom obrien Dodge- who service my other vehicles. And to think, I traded in my Range Rover to support my American Factory Workers...for this...This is Cadillac? More

Brett Casey, Lockhart Service, took my repairs personally! Brett Casey followed my repairs personally and made sure I was satisfied with the end result. Lockhart offered a new Cadillac as the loaner vehicle, Brett Casey followed my repairs personally and made sure I was satisfied with the end result. Lockhart offered a new Cadillac as the loaner vehicle, while mine was in the fixed. Truly the service you expect from a Cadillac Dealer. More

Outstanding customer service by Tony Cron Tony Cron did an outstanding job making sure my Cadillac Deville would finally get the repairs that it needed. For months I'd been to several other p Tony Cron did an outstanding job making sure my Cadillac Deville would finally get the repairs that it needed. For months I'd been to several other places trying to get it running right again and failing miserably. My biggest mistake was not bringing it to Lockhart sooner for service. Tony looked over all my receipts from the past 18 months, looked them over carefully and then passed them on to the mechanic. His goal was to make sure my car was gone over thoroughly so nothing would be missed. As it turned out, my car needed a lot of work, but it was finally somewhere the work would be done right the first time and nothing was going to be left undone. During this lengthy process Tony made sure to keep me informed every step of the way. He also took extra time to call my extended warranty company to see if any of the necessary repairs were covered, explained every repair and why it needed to be done, broke down the costs for me, provided rides for me during this week long process and helped make a difficult situation manageable. After having experienced so many problems from so many other places with so many repeated repairs (and the list is quite long!) it was wonderful to finally be able to trust someone with my car and know it was going to be fixed right. So please pass on my high praise for Tony Cron to the general manager and the owner of Lockhart Cadillac. He went "above and beyond" the call of duty for me, and as a former major in the United States army that's a really big deal. In fact, I’m so confident my car is going to be fixed perfectly (finally!) that I’m writing this review before I even get it back. That’s this Friday and I can’t wait! Janet More