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Lochmandy Auto Group - Service Center

Elkhart, IN

4.3
161 Reviews

161 Reviews of Lochmandy Auto Group - Service Center

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September 12, 2024

We dropped off our car and called by the end of the day to let us know what the issue was. The Service Dept. Tech Tony explained what he would be checking into and verifying if the parts were in house or n More

by Tina L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in the Service Dept
Sep 14, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, Tina! We are so pleased to hear that you had an outstanding experience with us. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

September 11, 2024

I've always had good service, any time I went. Everyone is so nice. They explain everything to me. No pressure if you don't want to do something at that time. More

by shoes1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha and James
Sep 14, 2024 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

September 10, 2024

Samantha is always welcoming and extremely knowledgeable about your vehicles. She is the main reason I come back to the dealership for items like tires and oil changes which could be obtained from several More

by tcmoon59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Sep 11, 2024 -

Lochmandy Auto Group responded

Thank you for your kind review! We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

September 07, 2024

Great working with chris and steve bought 4 cars from them thank you 🙏 u welcome as a family More

by monikadevi261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris cook, Morgan Drumm
Sep 09, 2024 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Monika! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

August 31, 2024

Tony did a very good job of taking care of my Jeep He made sure I understood what was being done and why . More

by barberthomas016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Sep 03, 2024 -

Lochmandy Auto Group responded

Thank you for your kind review, Thomas! We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

August 29, 2024

It took me at least 6 months to get my radio 1st one came in and it was wrong then waited about another 5 months to get one that was wright to long of a wait More

by elkhartstitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephany is a great person
Aug 30, 2024 -

Lochmandy Auto Group responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to our service manager at 574-264-1174 ext. 1189 so we can address this situation directly. Thank you and have a great day.

August 26, 2024

I had to go to several departments because I needed several things taken care of. I had a good experience in each of them. Everyone was friendly and took care of my problems immediately. More

by IRENEG221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Wagley
Aug 27, 2024 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Irene! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

August 26, 2024

Pleased with the service, did not try to oversell me. that is much appreciated in this day and age. More

by drbritzke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Aug 27, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, David. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

August 26, 2024

The sale people were very helpful also bought at jeep wrangler in 2020 and Peggy was very helpful More

by ddoerr105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy
Aug 27, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, David! We are so pleased to hear that you had an outstanding experience with us. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

August 26, 2024

This service center and sales department are Always friendly and easy to deal with. They take good care of my Jeep! More

by mamonefam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Aug 27, 2024 -

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you, Scott! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

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