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Lochmandy Auto Group - Service Center

Elkhart, IN

4.3
161 Reviews

161 Reviews of Lochmandy Auto Group - Service Center

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October 28, 2024

I normally rate 5 star but I came in for a coolant flush and Lube and oil. I did not get the multipoint inspection report on brake and other items. I did not get a next time oil change sticker on the windsh More

by jtbpapa1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Oct 30, 2024 -

Lochmandy Auto Group responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to our Service manager at 574-264-1174 ext. 1189 so we can address this situation directly. Thank you and have a great day.

October 28, 2024

Problem not fixed. I called to report the next day. Got a call back at end of day with promise of follow up today. Haven’t heard from anyone. More

by jjw308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Report | Print
Oct 30, 2024 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

October 24, 2024

The issue remains unresolved. We had to schedule a 2nd appointment, which takes our time. So, I'm not happy about it. However, I understand that things happen, and I remain confid More

by boardman71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
October 17, 2024

Your quote for a front break job of $800 was high. I had it done in the Saint Joseph, Mi area yesterday for under $400 at a Jeep dealer. I am switching my service to the Saint Joseph area. Why woul More

by vtcyr49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane Smith
Report | Print
Oct 17, 2024 -

Lochmandy Auto Group responded

We acknowledge your review and are currently looking into the events you’ve detailed.

October 16, 2024

The employees we were in contact with were courteous, friendly and knowledgeable. The issues we had were resolved quickly. More

by k_m_price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
October 16, 2024

I'm driving my 5th Jeep, and also had purchased a new Chrysler van Years ago and last purchase was a slightly used Mercedes that I purchased at Lochmandy's also. well pleased with everybody I've dealt wi More

by cbkuhns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Anderson
Report | Print
Oct 17, 2024 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Bill! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

October 16, 2024

Enjoyed the service I received from the service team. They were very professional and courteous. More

by Mherring432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Oct 17, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, Michael! We are so pleased to hear that you had an outstanding experience with us. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

October 15, 2024

Overpriced and not credit card friendly. 3% fee on my 7% cash back Jeep card. More

by adamit2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Drumm
Report | Print
Oct 16, 2024 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time.

October 11, 2024

Poor response, no one answers the phones. Difficult to make an appointment. Not sure if all services performed. More

by jerwarfel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Drumm
Report | Print
Oct 15, 2024 -

Lochmandy Auto Group responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to our Service manager at 574-264-1174 ext. 1189 so we can address this situation directly. Thank you and have a great day!

October 09, 2024

I feel the staff there was very accommodating and friendly and fulfilled all my mechanical needs at that point look forward to seeing you all again More

by johnminnie63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Oct 11, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, John. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

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