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Lochmandy Auto Group - Service Center

Elkhart, IN

4.3
161 Reviews

161 Reviews of Lochmandy Auto Group - Service Center

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December 23, 2024

Staff were great and helpful . They help me with all the questions I had and show me where the snacks and drink where just incase I wanted some More

by serva1869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Lochmandy Auto Group responded

Thank you for choosing Lochmandy Auto Group, Servando! We strive to carry on our tradition of caring and are glad to hear you’ve had a great experience with our team. We’re always here to help with all of your automotive needs!

December 20, 2024

Had a great interaction with the warranty team and setting up my recalls. Completed the job and on my way! 5⭐️ More

by zimpelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review! We are so pleased to hear that you had an outstanding experience with us and that your vehicle is running great. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

December 18, 2024

Samantha was great always takes good care of me when I come in. Work was done right and quick. More

by STEVEP5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Dec 18, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review! We are so pleased to hear that you had an outstanding experience with us and that your vehicle is running great. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

December 16, 2024

Express Oil change was quick and efficient. Was charged for some kind of fuel treatment that I did not request and is not listed as a recommended service in the owners manual. I would make cus More

by roelfk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
Dec 17, 2024 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

December 12, 2024

Peggy and the team are great. Thanks for a smooth process and great service. We appreciate it More

by seanfohara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peggy Harman
Dec 12, 2024 -

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you, Sean! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

December 12, 2024

my experiences have been very good and will continue to use your services in the furture More

by garyshaum
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : service desk & mechanics
Dec 12, 2024 -

Lochmandy Auto Group responded

Thank you for the 5-star rating, Gary! We’re glad to hear you enjoyed your experience at our dealership. Thank you for choosing Lochmandy Auto Group!

December 12, 2024

Dave is a great salesman. He worked with me on the many functions of my new truck. More

by rodgersmith57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Bacon
Dec 12, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Rodger. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

December 09, 2024

Always professional and courteous. My vehicle was repaired quickly and back on the road without delay. More

by shelly.harrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 10, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, Shelly! We are so pleased to hear that you had an outstanding experience with us and that your vehicle is running great. We strive to provide excellent customer service, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

November 29, 2024

1. I spent 2.5 hours in the express lane...for only an oil change and inspection. The service tech thought it was funny...I didn't see the humor. 2. I didn't know it, but people are allowed to bring More

by lswangler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

November 28, 2024

They had me in and out in less than an hour. I only needed a running light replaced. More

by bcr4356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2024 -

Lochmandy Auto Group responded

Thank you for choosing Lochmandy Auto Group! We strive to carry on our tradition of caring and are glad to hear you’ve had a good experience with our team. We’re always here to help with all of your automotive needs!

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