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Lochmandy Auto Group

Elkhart, IN

Overview
Employees
Reviews
Vehicles
4.3
216 Reviews
Lochmandy Motor Sales is proud to be a part of the Michiana community since 1954. We began with the founding of Lochmandy Buick, by Michael Lochmandy, in 1954. A second dealership, Lochmandy Rambler, was founded in 1957. Dennis Lochmandy became the Operating Manager of Lochmandy Rambler in 1964, which he then purchased in 1967. The Dodge brand was added to the Lochmandy Rambler franchise in 1968 and GMC truck in 1978. Lochmandy Motor Sales and Lochmandy Buick merged in 1993 in order to become one dealership that offers its customers the largest variety and selection of new and used vehicles in Michiana. Lochmandy Motor Sales’ current site was built in 1995 and is home of one of the largest new car dealerships in Elkhart county. Lochmandy Motor Sales has a staff of over 100 people and sells over 1500 vehicles a year. Lochmandy Motor Sales is founded on the principle of a “Tradition of Caring”. This is the philosophy of treating the customer as you would want to be treated. Lochmandy Motor Sales has a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse our new and used inventory online, request more information about vehicles, set up a test drive or inquire about financing. Also, schedule service, order parts, or fix auto body damage. Call and discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you at Lochmandy Motor Sales!
Contact Dealership

920 N Nappanee St

Elkhart, IN

46514

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Showing 216 reviews

October 28, 2024

I normally rate 5 star but I came in for a coolant flush and Lube and oil. I did not get the multipoint inspection report on brake and other items. I did not get a next time oil change sticker on the windsh More

by jtbpapa1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Oct 30, 2024 -

Lochmandy Auto Group responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to our Service manager at 574-264-1174 ext. 1189 so we can address this situation directly. Thank you and have a great day.

October 28, 2024

Problem not fixed. I called to report the next day. Got a call back at end of day with promise of follow up today. Haven’t heard from anyone. More

by jjw308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
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Oct 30, 2024 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

October 24, 2024

The issue remains unresolved. We had to schedule a 2nd appointment, which takes our time. So, I'm not happy about it. However, I understand that things happen, and I remain confid More

by boardman71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
October 17, 2024

Your quote for a front break job of $800 was high. I had it done in the Saint Joseph, Mi area yesterday for under $400 at a Jeep dealer. I am switching my service to the Saint Joseph area. Why woul More

by vtcyr49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane Smith
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Oct 17, 2024 -

Lochmandy Auto Group responded

We acknowledge your review and are currently looking into the events you’ve detailed.

October 16, 2024

The employees we were in contact with were courteous, friendly and knowledgeable. The issues we had were resolved quickly. More

by k_m_price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
October 16, 2024

I'm driving my 5th Jeep, and also had purchased a new Chrysler van Years ago and last purchase was a slightly used Mercedes that I purchased at Lochmandy's also. well pleased with everybody I've dealt wi More

by cbkuhns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Anderson
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Oct 17, 2024 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Bill! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

October 16, 2024

Enjoyed the service I received from the service team. They were very professional and courteous. More

by Mherring432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Oct 17, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, Michael! We are so pleased to hear that you had an outstanding experience with us. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

October 15, 2024

Overpriced and not credit card friendly. 3% fee on my 7% cash back Jeep card. More

by adamit2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Drumm
Report | Print
Oct 16, 2024 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time.

October 11, 2024

Poor response, no one answers the phones. Difficult to make an appointment. Not sure if all services performed. More

by jerwarfel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Drumm
Report | Print
Oct 15, 2024 -

Lochmandy Auto Group responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to our Service manager at 574-264-1174 ext. 1189 so we can address this situation directly. Thank you and have a great day!

October 09, 2024

I feel the staff there was very accommodating and friendly and fulfilled all my mechanical needs at that point look forward to seeing you all again More

by johnminnie63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Oct 11, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, John. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

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