Lochmandy Auto Group

Great service got me in, in a timely fashion and got me out super quick as well. Identified my issue very quickly and fixed it same day. out super quick as well. Identified my issue very quickly and fixed it same day. More

I had a $250. 00 headlight installed and it did not work. I returned to a few days later after I discovered the problem and had to get an appointment to get someon 00 headlight installed and it did not work. I returned to a few days later after I discovered the problem and had to get an appointment to get someone to help. Came back with my appointment and things were a bit confusing and they checked the light and told me that it was fine. .i showed them where it was pointing down and I was there with an appointment to get it fixed. The y got the mechanic who installed it and he found that it was installed wrong, corrected the problem on the spot and all's well. Just a little communication problem....Bill More

Great dealership with great people! They will go the extra mile to make sure that the customer is happy with their purchase. They will go the extra mile to make sure that the customer is happy with their purchase. More

Our salesman Jeremy did a great job. The dealership gets a four star rather than a five because we were not given any paperwork when we left with the vehicle despite my asking for it. Th The dealership gets a four star rather than a five because we were not given any paperwork when we left with the vehicle despite my asking for it. The paperwork was later mailed. More

We had our Jeep in for repairs due to an accident and from start to finish everyone was pleasant and professional. The repair was excellent. We ask if we could have the car serviced while it was there an from start to finish everyone was pleasant and professional. The repair was excellent. We ask if we could have the car serviced while it was there and they had it done for us. More

The work was completed as promised. The vehicle was returned clean and is working again. The vehicle was returned clean and is working again. More

My oil change took an excessive amount of time. Not because of the technicians but because of the person who processed my paperwork. I saw my vehicle was done and it took almost 40 minutes for my p Not because of the technicians but because of the person who processed my paperwork. I saw my vehicle was done and it took almost 40 minutes for my papetwork to be brought out. 15 minutes of that time was when the worker stopped and talk to another co-worker as she was walking my paperwork out. I also had an issue with a light that was not changed during my last visit. I was told about a light being out so I authorized the repair. The repair was supposedly done and I was billed for the part and labor. I quickly learned the work had not been done so I called and was told notations would be made so I could have the work done when I came back. I conveyed this to the attendant and she ignored it and insisted the bulb must have just burned out again, which means I paid for the bulb and labor twice. There are two sisters who work there that are amazing. This encounter was with a third attendant that I have never dealt with before. More

Had an apointment but when I arrived, was told their "Express" line would take close to 2 hours. I reluctantly gave them the keys. To my surprise, they had it done in 30 minutes! "Express" line would take close to 2 hours. I reluctantly gave them the keys. To my surprise, they had it done in 30 minutes! More

I wanted to take a moment to express my gratitude for the excellent service I received from Jeremy Gartner. I recently purchased a car from the dealership and I couldn’t be happier with the experience. From excellent service I received from Jeremy Gartner. I recently purchased a car from the dealership and I couldn’t be happier with the experience. From the moment I walked in, I was greeted with a warm smile and a friendly attitude. Jeremy took the time to listen to my needs and helped me find the perfect car for my lifestyle and budget. His knowledge of the vehicles and financing options was impressive, and he made the entire process smooth and stress-free. I also appreciated the attention to detail and the level of customer service I received. He went above and beyond to ensure that I was satisfied with my purchase and that all of my questions were answered. Overall, I would highly recommend Lochmandy motors in Elkhart to anyone looking for a new or used car. Thank you again for your outstanding service and for making my car-buying experience a positive one. Sincerely, Alan Rivera More