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Lochmandy Auto Group

Elkhart, IN

4.3
231 Reviews
Lochmandy Motor Sales is proud to be a part of the Michiana community since 1954. We began with the founding of Lochmandy Buick, by Michael Lochmandy, in 1954. A second dealership, Lochmandy Rambler, was founded in 1957. Dennis Lochmandy became the Operating Manager of Lochmandy Rambler in 1964, which he then purchased in 1967. The Dodge brand was added to the Lochmandy Rambler franchise in 1968 and GMC truck in 1978. Lochmandy Motor Sales and Lochmandy Buick merged in 1993 in order to become one dealership that offers its customers the largest variety and selection of new and used vehicles in Michiana. Lochmandy Motor Sales’ current site was built in 1995 and is home of one of the largest new car dealerships in Elkhart county. Lochmandy Motor Sales has a staff of over 100 people and sells over 1500 vehicles a year. Lochmandy Motor Sales is founded on the principle of a “Tradition of Caring”. This is the philosophy of treating the customer as you would want to be treated. Lochmandy Motor Sales has a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse our new and used inventory online, request more information about vehicles, set up a test drive or inquire about financing. Also, schedule service, order parts, or fix auto body damage. Call and discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you at Lochmandy Motor Sales!
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920 N Nappanee St

Elkhart, IN

46514

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Showing 231 reviews

February 10, 2025

I was charged for a tire rotation that was supposed to be included in my initial service visit on my 2023 Envision. This was listed as an included service on the app/website and the service writer refused to More

by Terry Hembrecht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon McCraner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager, Bob Bertog, at bbertog@lochmandy.com to discuss further.

February 05, 2025

They were very professional and accommodating , but the service took longer than they said it would take. More

by patrick.1272
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

February 04, 2025

Good service but didn't reset the oil life setting in my car. Had to double check oil levels to confirm it was done and reset on own. More

by KH121
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

February 04, 2025

Very kind and efficient service employees. Listened to everything I had to say and followed through with my suggestions. More

by trhchh2502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review! We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

January 27, 2025

Everybody was polite and courteous. They got me in and out as I was told. More

by rogerbarth77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Lochmandy Auto Group responded

Thank you for the 5-star rating! We’re glad to hear you enjoyed your experience at our dealership. Thank you for choosing Lochmandy Auto Group!

January 17, 2025

Had warranty work done and I now have a recurring Service Brake Assist message. Been there 3 times to get my truck fixed and now I have to go back a 4th because it came back. More

by martyshuttl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stefani. Great to work with. Nice lady!
Jan 17, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager, Bob Bertog, at bbertog@lochmandy.com to discuss further.

January 16, 2025

Service Dept has always taking care of my Jeep I’m very satisfied with our work and the service that they have done as well as customer services all excellent More

by caisza50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jan 16, 2025 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review! We are so pleased to hear that you had an outstanding experience with us and that your vehicle is running great. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

January 16, 2025

We experienced very good customer service along with clear communication. We will continue to bring our vehicle to Lochmandy. More

by SCOMINTAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, Stephanie, and Service manager
Jan 16, 2025 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review! We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

January 09, 2025

Great to talk with the service staff. Very helpful and honest about what needs to be done or what can wait. More

by rhnatusko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review! We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

January 06, 2025

Was great full on being notified of the recall. Not impressed on no call back or follow up of touch up paint that I ordered, and never got. More

by TIMOTHY_JOHN.MOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager, Bob Bertog, at bbertog@lochmandy.com to discuss further.

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