Livermore Toyota - Service Center

Go somewhere else Some service checked off was not done. I knew right away since the rotation and tire pressure check was the first thing that I saw on my dash display. Some service checked off was not done. I knew right away since the rotation and tire pressure check was the first thing that I saw on my dash display. Supposed to have 35psi but there was only 26psi. I asked for transmission fluid level check but it wasn't done although it was checked off. I had to finish several items checked off. Bad scratches were left on my new tubular running boards. Try using the steps provided next time. Toyota Care for the first 2years??? Forget it! More

Surprised Normally, service at this dealership is impeccable. The new tires look like new and clean, and more importantly, a ride with new alignment feels like Normally, service at this dealership is impeccable. The new tires look like new and clean, and more importantly, a ride with new alignment feels like driving on air. These new tires didn't look clean. The alignment behavior on the ride from the dealership was similar to that of lost alignment, or none at all. It may have helped if a new expected behavior description would have been offered by an expert. Having another appointment scheduled for the A/C service next week, I anticipate to find resolution to the above concerns. More

Jonathan was very helpful. Good service and comfortable while waiting. The car wash is nice. Too many reminders of scheduled service appointments. Both e-mail and phone. Plea Good service and comfortable while waiting. The car wash is nice. Too many reminders of scheduled service appointments. Both e-mail and phone. Please stop the reminder of needed service phone calls. The annoying "service needed" light on the dash does fine More

Poor Service 1. I cleaned the battery terminals on my Sienna and it arc'd damaging the radio unit. 2. A reconditioned replacement was priced at $3100 plus install 1. I cleaned the battery terminals on my Sienna and it arc'd damaging the radio unit. 2. A reconditioned replacement was priced at $3100 plus installation since the car was our of warranty. 3. Email to Rick Souza asking for more info on repairs went unanswered 4. No help from national Toyota service either. I was able to get the Radio unit repaired in a short time locally at the cost of $1000--Power supply board was damaged and I also got the Map Drive replaced in the price.( this drive had gone defective four months earlier and at time the cost to repair was also $3100. Unfortunately I had delayed that repair. In summary--Overpriced repairs, service is poor. More

Broke part in car I told them about a part they broke on my last service visit and they told me it was the hose and I would have to pay for it. I was shocked to find o I told them about a part they broke on my last service visit and they told me it was the hose and I would have to pay for it. I was shocked to find out I would have to pay for their mistake More

Do not deliver as promised and switch part/s of your car I have been a Toyota owner since 2015 (Yaris, Matrix, Rav4, Sienna) love them until I encountered this service center. I got stuck in the area due to I have been a Toyota owner since 2015 (Yaris, Matrix, Rav4, Sienna) love them until I encountered this service center. I got stuck in the area due to some rodents chewed up my car’s wiring. I was initially promised it will be done and released on Tuesday but was not delivered until Wednesday COB. Additionally, while fixing the car, they broke my windshield or so they say and had to be replaced. When all was done and when I got hone, I noticed that my battery was replaced by a very old one (I am guessing a 10 year old battery when my car is only 3 year old). I tried calling them and leaving a message but do not even bother returning my call. I live 400 miles away from them so no way I can drop by and follow up with them personally. More

Worst Customer Service Ever Purchased my used Lexus from here over 2 months ago. There is a due bill for a headrest that is missing and also to have the vehicle aligned since it Purchased my used Lexus from here over 2 months ago. There is a due bill for a headrest that is missing and also to have the vehicle aligned since it pulls to the right. We have been calling every other week since the week we bought the car and have gotten nothing but grief. First we were passed around because it was "someone else's" job - then finally got to Serena, the Service Supervisor who promised it would be taken care of. Well imagine my surprise today (2 weeks after the last phone call) when I got yet, another call asking which headrest it is because they need to order it! I have never had such poor service from a dealership in my life. More