Livermore Toyota - Service Center

Two visits for same recall - still no service I was given a recall notice for a door latch repair and left my vehicle for repair (1st appointment) several weeks back - then was notified that I'd n I was given a recall notice for a door latch repair and left my vehicle for repair (1st appointment) several weeks back - then was notified that I'd need to bring it back to correct a problem with the work they did on that recall. I returned the vehicle (also had a problem with scheduling - they gave me the wrong day for my appointment after I'd called dealership directly - then lost the original appointment after I had to cancel on line - it doesn't offer you an option to reschedule - I was told by the scheduling person at the dealership that the online scheduling didn't work well and not to use it! I checked by original appointment date and time (7:40am), and they still had that slot open - it was my original appointment! Took car back in (2nd appointment) and it sat all day, then when I picked it up they said it hadn't been looked at all! Offered me a rental car but by then I didn't have any confidence they'd fix it by the time they told me for promised time, so opted not to take the rental. Now I have to make a 3rd appointment to get the same recall item fixed! No one has called to set up my appointment! What has happened to the wonderful Livermore dealership I thought I had? My husband commented he's rethinking purchasing his next replacement Prius - might consider something else. The service agents are wonderful - could they please call me to get my vehicle if something like this happens, then I can have it and bring it back when they have more time. I still need this recall item fixed. Could someone call me to schedule it please? Thank you. Anne Hartwell - they have my number. More

Went for general maintenance My service rep was Johnathan, he was great... went above and beyond to help me out... I will make sure I ask for him every time I go in to Toyota from My service rep was Johnathan, he was great... went above and beyond to help me out... I will make sure I ask for him every time I go in to Toyota from now on. THANK YOU Johnathan More

Good Experience They were very courteous upon my arrival. They were also very helpful at the parts counter while I was waiting. I even got to watch the game! They were very courteous upon my arrival. They were also very helpful at the parts counter while I was waiting. I even got to watch the game! More

Fast and Efficient John Z was very helpful with my needs ! Will most definitely come back for future services. Truck was also washed clean and in a timely manner. John Z was very helpful with my needs ! Will most definitely come back for future services. Truck was also washed clean and in a timely manner. More

Excellent Customer Service Always a pleasure to bring my toyota’s to Livermore Toyota. They were professional and attentive to the customers needs and concerns. They even washed Always a pleasure to bring my toyota’s to Livermore Toyota. They were professional and attentive to the customers needs and concerns. They even washed my car too. More

Good service Good quick service, done when it was stated. Friendly people there at all points of service. Rental service was helpful. Used Livermore for the fir Good quick service, done when it was stated. Friendly people there at all points of service. Rental service was helpful. Used Livermore for the first time for service. More

Outstanding Service center has the best customer service. Tyler had the last minute to help us with our walk-in needs to do the 15k mil Service center has the best customer service. Tyler had the last minute to help us with our walk-in needs to do the 15k mil More

Prius V service and tires Great service, and Rick had the appropriate replacement tires at a reasonable price. He was able to accurately describe the benefits of the Yokohamas. Great service, and Rick had the appropriate replacement tires at a reasonable price. He was able to accurately describe the benefits of the Yokohamas. I am ready for the rainy season. More