Livermore Toyota - Service Center

Great, focused, timely Livermore toyota makes the service process very easy. I drive 30 minutes just to come to this toyota. Their attention to customer service makes this p Livermore toyota makes the service process very easy. I drive 30 minutes just to come to this toyota. Their attention to customer service makes this place attractive. More

Regular maintenance service Excellent customer service and professional work. Jonathan ( my service rep) rocks!!!!! I'd recommend this dealer to every Toyota owner... nice folks, Excellent customer service and professional work. Jonathan ( my service rep) rocks!!!!! I'd recommend this dealer to every Toyota owner... nice folks, great break area and more... More

35,000 Mile Service The dealership finished my truck extremely fast. I thought it would take longer. Everyone at the service center was friendly. Technicians did a clean The dealership finished my truck extremely fast. I thought it would take longer. Everyone at the service center was friendly. Technicians did a clean job to. More

Lube, Oil, Filter & Tire Rotation Service I live in Livermore and have been going to Livermore Toyota for all my services for the past few years. I've always had a great experience until this I live in Livermore and have been going to Livermore Toyota for all my services for the past few years. I've always had a great experience until this one. I brought my 2014 Prius Plug-In there for a lube, oil, filter and tire rotation service. While my car was being serviced, I had walked to the local Starbucks. While at Starbucks, I received a call from the service department saying my air filter and cabin filter needed to be changed. I told him that's impossible because my car was there for service less than 5000 miles ago and they had recommended I change those filters. I declined to change them and on that day I purchased new filters from Livermore Toyota service department and replaced them when I arrived home. When comparing my old ones to the new ones, they weren't bad at all, but I went ahead and changed them anyways. I had asked the service advisor on the phone: "How can my filters be dirty in less than 5000 miles?" He said it was probably an old reference left in the computer. I was under the impression those items are inspected every time under the maintenance service. I was also informed my low-beam light bulb needed to be replaced. I never noticed it was out, but told them to go head and replace it. When I arrived to pick up my car, I turned the lights on and one bulb wasn't working, so I notified the service advisor. He came out and said they must have not plugged it back in. He reached in and re-plugged it. So my questions is? Was the bulb really dead and did it need replacement and/or was it even replaced? If it were replaced, wouldn't it get inspected to make sure it was working before returning the car back to me? After expressing my disappointment about this service, Rick said he would make it right and offered me a free service on m y next visit. More

Service Dept. Staff Service Advisor John Zrimc is exceptional. He goes the extra mile to make sure his customers are very satisfied with Toyota service. He takes the ti Service Advisor John Zrimc is exceptional. He goes the extra mile to make sure his customers are very satisfied with Toyota service. He takes the time to explain all work done. Thank you, John More

Very Good Servicemanship John was really good and went above and beyond to make sure that the issue was addressed. I would go back again to Livermore Toyota just for John John was really good and went above and beyond to make sure that the issue was addressed. I would go back again to Livermore Toyota just for John More

quick and friendly service I was able to get a quick and convenient time for my service. The staff is always friendly and answers all my questions without me being made to feel I was able to get a quick and convenient time for my service. The staff is always friendly and answers all my questions without me being made to feel like a woman being talked over. Highly recommend them. More

Great service people The service advisor was very helpful with his service advice. He also gave an accurate assessment of the length of time to finish the job. The service advisor was very helpful with his service advice. He also gave an accurate assessment of the length of time to finish the job. More

Wonderful dealership, great customer service! Our family has used this dealership for the purchase of several vehicles and have always received great customer service. We will always but from Live Our family has used this dealership for the purchase of several vehicles and have always received great customer service. We will always but from Livermore Toyota. More

Great service Service people were excellent. They were helpful and pleasant to deal with. I am glad I bought my second truck from a local Toyota dealership. Service people were excellent. They were helpful and pleasant to deal with. I am glad I bought my second truck from a local Toyota dealership. More