Livermore Toyota - Service Center

Great Service I have used Livermore Toyota for all my 2011 Camry regular maintenance. Dan Eaton, Service Consultant, is great! Straight forward advice, honest, no s I have used Livermore Toyota for all my 2011 Camry regular maintenance. Dan Eaton, Service Consultant, is great! Straight forward advice, honest, no surprises. The shuttle service is great also. More

Not always a pleasant experience I went to Livermore Toyota on 1/21 and had Rick as my service person. He was extremely rude and inpatient. Not only that he gave me the wrong informat I went to Livermore Toyota on 1/21 and had Rick as my service person. He was extremely rude and inpatient. Not only that he gave me the wrong information: I purchased a service plan up to 75k when I purchased the Prius and he told me that I needed to buy more because I had close to 28k now. Obviously he didn’t even have the correct file and when he was explaining to me about the extended plan (which i didn’t need) he was very impatient. When. I asked him about the detail, he just stared at me looking really angery and said “I just told you!” Later he found out my car had two recalls that would require more time and I had to return the next day, he rudely asked me to step out and said “ look I have lot of people waiting” and didn’t even let other service people know that I’m waiting for my car and let me wait for almost 10 mins for nothing till I asked someone else to look for my car. It was the worst experience ever. The next day when I return, I had Joe and it was great. Joe clarified with me that i don’t need to purchase anything that I have up to 75k service plan. It was very frustrating and upsetting experience with Rick. Not only he gave me the wrong information but also was very rude and inpatient. At one point when I asked him to repeat the answer, he pretended that he didn’t understand me and gave me an annoyed look and yelled “what?” This was so upsetting that I wish never return to this Livermore Toyota if there’s another option. More

Auto maintenance and repair We had our three vehicles all served at Livermore Toyota since you provided a first-class service on auto maintenance and repair. We had an excellent We had our three vehicles all served at Livermore Toyota since you provided a first-class service on auto maintenance and repair. We had an excellent experience and were very satisfied with the work. More

Great I bring my car to get its service here and they are awesome. I actually came to get my speed detail done here and even though I had to wait for a whil I bring my car to get its service here and they are awesome. I actually came to get my speed detail done here and even though I had to wait for a while they did an awesome job and everybody was very professional. More

Joe Alejandre Straight Shooter Joe Alejandre, You're a gem in the car industry! Straight shooter, a serviceman with integrity! Thank you for the great service! My second ti Joe Alejandre, You're a gem in the car industry! Straight shooter, a serviceman with integrity! Thank you for the great service! My second time working with you. How you made the a wrong a right and provided excellent customer service. As a CEO of a service industry business, I really appreciate the employees taking initiative and making things happen. Those are the employees we need to have as examples for others to follow. You made your team look good even when the dropped the ball the first time we met. Great work! JW More

10,000 mile service Service was done in a timely manner and. Checked all items that I had concerned about were very thorough on on checking everything that I had mention Service was done in a timely manner and. Checked all items that I had concerned about were very thorough on on checking everything that I had mentioned More

Excellent Service Joe was very professional, and a good listener. The mechanics are also very courteous and skilled in their trade. Would highly recommend this deale Joe was very professional, and a good listener. The mechanics are also very courteous and skilled in their trade. Would highly recommend this dealership to all my friends. I do every time I have a chance. More

Great servuce I always appreciate the courtesy accorded by Tyler to me during my visit. He knows the quality of service he can provide to his clients. I always appreciate the courtesy accorded by Tyler to me during my visit. He knows the quality of service he can provide to his clients. More

"Not for Service" The only reason I brought my Tacoma in to this dealer again was that I liked Tyler and felt comfortable dealing with him and no one else. These guys The only reason I brought my Tacoma in to this dealer again was that I liked Tyler and felt comfortable dealing with him and no one else. These guys don't care about you all they care about is making money. Tyler asked if I wanted my Cabin Air filter changed as it was part of the service and was my last free one. I had recently changed it myself only a couple of weeks ago so I knew mine was new and if they changed it I would get another new one. So I said yes with one exception that my old one be saved and returned to me. When I got my car back it was not in the car so I asked Tyler to go ask the Tech to return it to me. It took several minutes for Tyler to return with a box containing a filter. When I opened the box this was definitely not my filter as it was from a Lexus. How hard is this. Tyler is no longer at this location and has moved to the Santa Cruz Dealer so I guess I will be moving my Service elsewhere as well. Thanks but no thanks, I'll do the service myself from here on out as you know the old saying, "If you wanted it done right, do it yourself." More

Time average Just took a little too long on last couple of visits. Overall customer service is good! Service advisors are always helpful. My Son and daughter are u Just took a little too long on last couple of visits. Overall customer service is good! Service advisors are always helpful. My Son and daughter are usually the ones to bring our vehicles. Never had any problems beside waiting. More