Livermore Toyota - Service Center

Fardin Ali, your agent is very insincere. I had dashboard rattle issue, since last year and try to fix it here last visit but at that time there was no parts. so I make an appointment n I had dashboard rattle issue, since last year and try to fix it here last visit but at that time there was no parts. so I make an appointment next regular maintenance service. and this visit I asked him to fix my dashboard and he told me that he will take test drive and if he can hear rattle noise he will move next step. so I told him 'no' the test was already done by other agent, and you can read it my service record. and he ask me who was the agent. ??! how do I remember his name ?? he would have references through the system finally he told me he will look up what happen last service and he will ask the agent who write the report and he told me to come tomorrow so I came back my home with good riding service. but 3hour later I had a text message that my car is ready to go. when I get there Fardin Ali told me he had test drive but couldn't find any issue! so my dashboard was not fixed still poped up. and I told him did you read the report? he told yes but he is not. if he did he can read my dash board was poped up and has to be replaced. I told him my dashboard is poped up so you should check and he came to my car and see what happen and told me he will fix it. but after 40 minute waiting I shoud go back to work. and 20min more waiting after I ask him just give my car back. I had good riding services though More

I took my car in for a service and had Dan Eaton as my service specialist. As soon as I got to his desk he stated the 90k service would be an expensive one and he hoped I was prepared. He read off the lis service specialist. As soon as I got to his desk he stated the 90k service would be an expensive one and he hoped I was prepared. He read off the list of things that would be done and then printed an estimate of $1395! As I looked it over I thought this didn't seem right for a service and couldn't be the only option available. I noticed he'd signed me up for the "Preferred" service with unnecessary and expensive services I didn't need. I asked him to show me other options. He was very reluctant to show me and was very pushy on the Preferred being what I needed, which I knew wasn't true. Turns out there were two other options he NEVER mentioned, the manufacturer recommended option (which is what I needed) and another intermediate option with more services. The manufacturer recommended had most of the Preferred services and none of the premium unnecessary nonsense. Anyway, the one I went with was roughly $495. He tried to up-charge me by almost $1000 for unnecessary services if I didn't ask questions. Avoid this place like a plague. If you decide to go make sure they show you all the options instead of trying to push the most expensive thing on you. More

Took much longer than quoted to complete repairs on my Prius. Service Rep Kyle would not return phone or text messages. Service rep quoted $39 for oil change was charged $59. Service rep said 12v battery Prius. Service Rep Kyle would not return phone or text messages. Service rep quoted $39 for oil change was charged $59. Service rep said 12v battery needed to be replaced, quoted $460 to replace a $200 battery. Declined service, tested battery when I finally got the vehicle back and it tested fine. Spent $3400 on repairs and the couldn’t even provide a courtesy wash. Car was filthy on the outside from sitting out on their lot. I will not return this is the second time getting very poor service at this shop. More