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Livermore Toyota

Livermore, CA

3.4
397 Reviews

6200 Northfront Rd

Livermore, CA

94551

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June 03, 2021

Just tried to refinance the mortgage to save over $300 a month and was told debt ratio too high to qualify. Have only a car loan and mortgage. I wish I had walked out when the salesman Sammy Baig started s More

by de
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raheem Baig
Jun 18, 2021 -

Livermore Toyota responded

This is a disappointing review to read, and it certainly doesn't sound like the attentive, transparent, and communicative service we pride ourselves on here. I assure you that it is never our intention to mislead our customers, and I would be more than willing to speak with you directly about this insurance and financing and ensure that we clear up any confusion. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Makaala Santos - Assistant Customer Relations Manager - 925-724-2800

Jun 23, 2021 -

de responded

On June 23 at 2 pm just called Makaala. She said the people who helped me no longer work there and they have a new team and policies. I asked if they still use the touch screens and she said yes. I suggested to have the extra items on a sheet of paper with total cost and an estimate cost per month especially for people with disabilities who can not use touch screens. Also, she said being 2 years since buying the van there is not much that can be done. I said yes but wanted someone to know what happen especially when someone else had a similar experience about the same time I did. Knowledge and comments are important. De

Jun 24, 2021 -

Livermore Toyota responded

De, we appreciate you taking the time to provide an update. Your business and satisfaction mean a lot to us, so we will certainly reflect on this feedback as we strive to improve our customer experience. We thank you for being a valued customer and hope to get another chance to impress you in the future. Thank you, Makaala Santos - Assistant Customer Relations Manager - 925-724-2800

June 02, 2021

I got an appt very fast. The ladies who answer the phones in service dept very friendly. Jonathan informed me via text about any step they were taking. He was very helpful,friendly and knowledgable More

by Fgoett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Hamilton, Jonathan Hamilton
Jun 03, 2021 -

Livermore Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Livermore Toyota, and we will certainly let Jonathan know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

April 11, 2021

Purchased my Prius Prime From Toyota Livermore , Worst Experience With Sale and Finance Department , Made several attempts to resolved issue with vehicle and Took vehicle for repair same problem again no More

by Eric Ahuja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Yama Sharifi, Elliot Mammaug
Apr 26, 2021 -

Livermore Toyota responded

Eric - it's hard to see your feedback as we try to provide a seamless experience. I apologize if our communication fell short and I am here to take your call if you'd like to address these outstanding concerns. Please give us a call.

May 19, 2021 -

Eric Ahuja responded

No one call me from Toyota , Worse service ever I received

May 19, 2021 -

Livermore Toyota responded

Hi Eric - Please give me a call at 925-724-2800. Thank you, Adam Ballestros - Sales Manager & Internet Director

April 05, 2021

Good sales experience. Bad finance experience. Overpaid a lot (huge mark up) but was able to get the hard to find RAV4 Prime. Not thrilled. More

by D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wesley, Junior, Yama Sharifi, Asif "Ace" Baharista
Apr 07, 2021 -

Livermore Toyota responded

We try to deliver great value for shoppers so it was surprising to see this feedback. I sincerely apologize if we left the wrong impression and I am here to take your call if you'd like to speak further. Thanks, Makaala Santos - Assistant Customer Relations Manager - 925-724-2800

March 30, 2021

NEVER RECOMMEND ANY ONE. I bought a RAV4 on 03/26/2021. This is one of the worse experience to buy car in this dealer. Sales manager is Lyra cheater, because in finance he raised $1000 what More

by niroula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jordan Potter, Ivan Ivanov
Apr 13, 2021 -

Livermore Toyota responded

This doesn't sound like the transparent and accommodating service we pride ourselves on here, and I would like to speak with you directly about this to ensure we clear up any confusion. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Makaala Santos - Assistant Customer Relations Manager - 925-724-2800

March 21, 2021

Aron and Huron made the whole dealership experience a great one. From the time I walked into the dealership till the time I drove off the lot with my 2021 Camry hybrid. This was my second Camry I purchas More

by danchew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Presher, Harun Assar
Mar 22, 2021 -

Livermore Toyota responded

Thank you for the review! We are proud that we earned your returning business here at Livermore Toyota, and we will certainly let Aron and Huron know that you appreciate their help. We hope that you continue to enjoy your 2021 Toyota Camry!

February 04, 2021

I have dealt with Livermore Toyota since 2019. I bought Camry hybrid 2019 for my wife and I bought 2021 Toyota RAV-4 2021 for myself. It was a pleasure to deal with Yama and the management. I will deal wi More

by jaidav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yama Sharifi
Feb 05, 2021 -

Livermore Toyota responded

Thank you for taking the time to leave us a review! We couldn't be more grateful to have you as a returning customer here at Livermore Toyota, and we will be sure to let Yama and our team know that you appreciate their help. It means a lot to know that we have earned your recommendation, and we hope that you continue to enjoy your 2021 Toyota RAV4!

January 30, 2021

Livermore Toyota and the entire team are professional, helpful, and fun to deal with. Aaron, Yama, and Chuck were exceptional. Thank you for always exceeding my expectations. More

by yinyang0200char
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yama Sharifi, Chuck Moyer, Asif "Ace" Baharista
Feb 01, 2021 -

Livermore Toyota responded

Thank you for the review! We couldn't be happier to hear that Aaron, Yama, and Chuck all took such good care of you here at Livermore Toyota, and we will be sure to let them know that you appreciate their help. We hope to see you again sometime!

January 17, 2021

Was in the market for a new car,, he was not the salesperson helping me, but was outside in the parking lot when I was finished. He kept asking for my phone number and to hang out, I kept saying no More

by Abcd1
Recommend Dealer
Yes
Employees Worked With
Anthony Williams
Jan 18, 2021 -

Livermore Toyota responded

I would like to sincerely apologize for what happened during your initial visit. We would never condone this behavior and prioritize our customers' safety and comfort. If you have any further questions or concerns, please reach out to me directly as I would be glad to help. Thank you, Marissa Wittmann - Assistant Customer Relations Manager - 916-782-2163 ext 11196

January 05, 2021

Rick was really helpful and was experienced in helping me what services my car needed. I’m taking my car back next week for some finishing touches. More

by d-cortez1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Souza
Jan 06, 2021 -

Livermore Toyota responded

Thank you for taking the time to review Livermore Toyota and mention Rick's great work. We appreciate your business and look forward to welcoming you back!