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Livermore Toyota
Livermore, CA
399 Reviews
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November 28, 2018
Wonderful dealership, great customer service! Our family has used this dealership for the purchase of several vehicles and have always received great customer service. We will always but from Live Our family has used this dealership for the purchase of several vehicles and have always received great customer service. We will always but from Livermore Toyota. More
by CAROLYNG43
Verified CustomerEmployees Worked With
Sunny Ahmad, Alex Efros
November 28, 2018
Very disappointing We took the Highlander we purchased used in August from Livermore Toyota for its first service this past weekend to Dublin Toyota. Everything checked We took the Highlander we purchased used in August from Livermore Toyota for its first service this past weekend to Dublin Toyota. Everything checked out fine except for the tires. We were told by Dublin's service department that one tire was at 3/32" tread depth and needs to be replaced immediately. Two of the other tires are at 4/32" and 5/32", respectively, and we were advised to replace those soon. The fourth tire was almost new at 8/32" tread depth. When we bought the Highlander in August, I asked Julianne's assistant who was helping us with our test drive if the tires were new, and he said yes. I looked at one of the tires to confirm, and sure enough, it looked new. In retrospect, I should have looked closely at the other three tires, because now, it's obvious they weren't new. When I called Livermore Toyota to complain and ask for 3 new tires, I was told by Gus Aguilar, a sales manager, that Dublin Toyota was probably just trying to upsell me new tires that I don't need (that's not a nice thing for one Toyota dealership to suggest about another Toyota dealership). I told Gus that Julianne's assistant told me that the Highlander had all new tires when we bought it in August, and I asked if he could check with him. Gus said that Julianne's assistant was fired and no longer works there, and, as a matter of fact, Julianne doesn't work there anymore either (she now works at Dublin Toyota). As it stands now, Gus said I can bring the Highlander back in to Livermore Toyota and they'll give me an "employee discount" on three replacement tires. Not the solution I was hoping for, but it seems there's not much I can do, so I decided to move forward. However, when I called the service department to schedule an appointment and try to find out what my cost will be, I was told that the markup on tires is very small, and the employee discount probably won't be very much. I was quoted a price of over $800 to replace the worn tires, but I should come in to confirm what my discount will be. Needless to say, I am NOT happy with how this is going. I was told that the used car I paid close to $40k for had new tires when I bought it, and now I'm faced with the prospect of having to pay another $800 (only 3 months and about 3,000 miles later) and waste my time and gas driving out of my way to make this happen. I warn anyone who chooses to buy a vehicle from Livermore Toyota, make sure you get everything in writing, and don't accept what they tell you at face value -- Check things out for yourself and make sure they're telling you the truth. Better yet, go somewhere else to purchase your car. Followup on 11/15/18: I took the Highlander in to Livermore Toyota today, asked about the "employee discount" on tires, and was informed that since they were having a tire sale, it would be more expensive to use the employee discount price compared to using the sale price. In other words, Gus lied to me, apparently to get me off his back. After reading another negative Yelp review about this dealership, I see that the fake "employee discount" is not unique to my experience. I've just exchanged a couple of emails with Gus, and he claims that he checked with Julianne's assistant (yes, the one he said was fired and no longer works there), and he said he never told me the tires were new when I bought the (certified used) car. In other words, Gus is calling ME a liar, and is choosing to believe the guy who was fired over a guy who paid $40k for a Highlander. Gus then told me that I'm just having buyer's remorse, and proceeded to explain that when you buy a used car, there are things that are not new about it, and that's why you get a lower price on it compared to a new car. No kidding?! Needless to say, I understand what a used car is, and don't need a condescending sales person to explain this to me. My issue is not that I bought a used car. My issue is that I was told that the car had new tires on it when I bought it. And Gus and Livermore Toyota have been unwilling to do anything at all to make me happy. Instead, I am being insulted by Gus. I will NEVER do business with this dealership again. Follow up on 11/19/2018: I left a message at the phone number of the "customer loyalty" specialist who responded to this review last week. I have not received a callback yet. I wonder if I ever will... Followup on 11/28/2018: Still have not heard back from a customer loyalty specialist. This just reaffirms my decision to never do business with Livermore Toyota ever again. More
by JUDIN01
Employees Worked With
Gus Sugura
November 27, 2018
Great service Service people were excellent. They were helpful and pleasant to deal with. I am glad I bought my second truck from a local Toyota dealership. Service people were excellent. They were helpful and pleasant to deal with. I am glad I bought my second truck from a local Toyota dealership. More
by jm
Employees Worked With
Joe Alejandre
November 25, 2018
Amazing experience at Livermore Toyota I want to start off by saying that Eric Holloway Direct Sales Manager has an awesome way of helping customers. He called us immediately after we fille I want to start off by saying that Eric Holloway Direct Sales Manager has an awesome way of helping customers. He called us immediately after we filled out an online request when searching for my 2018 Toyota Highlander on Friday 11/23/18 evening and had a really nice over the phone experience that we made an appointment for the next day at noon to see if we can make a deal for my vehicle. I want to say that when we showed up the next day at around 11:30 am he was ready for us and greeted us with a smile and had our Highlander ready for test drive and see it first hand! They had two on the lot in color and style I wanted and my husband and I were sold on the suv. We were treated very nicely and Eric Holloway and Sunny Ahmad made our buying experience very pleasant. I highly recommend Livermore Toyota to everyone! These people know how to take care of you! They definitely deserve a 10 star service. We went from having a horrible experience in our local Modesto Toyota to a wonderful and amazing experience in Livermore! It definitely was worth our drive to Livermore and recommend for anyone looking into purchasing a Toyota vehicle to visit them! They have the best customer service! More
by vagshorty21
Employees Worked With
Eric Holloway, Sunny Ahmad
November 25, 2018
Amazing customer service and sales agent I would say hands down that Frank Flonnoy is the best! Before heading to this dealership, I sent a note first and he gave me a call. He knows a lot a I would say hands down that Frank Flonnoy is the best! Before heading to this dealership, I sent a note first and he gave me a call. He knows a lot about the models of the 4Runner and was able to answer all my questions. I had an exact opposite experience from a nearby dealership "Dublin". Frank treated us with so much care and respect. Even if we initially ended our negation, he was still very nice. he went above and beyond to get us closer to our price, that's why we drove back to close out the deal. Glad that we did! More
by Patrick_j
Employees Worked With
Frank Flonnoy
November 25, 2018
Amazing Experience I had an amazing experience purchasing a car here. Frank was very friendly, helpful and knowledgeable. If I could give him more than 5 stars I would. I had an amazing experience purchasing a car here. Frank was very friendly, helpful and knowledgeable. If I could give him more than 5 stars I would. He made me feel comfortable with my decision and never pressured me just to make a sale. I highly recommend Frank! More
by cassbing
Employees Worked With
Frank Flonnoy, Sunny Ahmad, Alex Efros
November 20, 2018
Salelsman A+ Sales Manager (Finance manager) F Our salesman Frank Flonnoy was outstanding. He was by far the best car salesman we've ever dealt with. His quiet, patient manner was much appreciate Our salesman Frank Flonnoy was outstanding. He was by far the best car salesman we've ever dealt with. His quiet, patient manner was much appreciated. Never did he pressure us in any way., He never rushed us but took the time to explain every aspect of the dashboard and how each worked. We would highly recommend that you ask for Frank as your salesman. However beware of the next sales manager. He was rude and arrogant and was the cause of the low rating above. He would not listen he just talked and would not quit. The final manager was courteous and polite. More
by 2 Senior Citizens
Employees Worked With
Frank Flonnoy
November 19, 2018
Friendly environment. The team at Livermore Toyota is very friendly and helpful. Nice and clean environment. Carlos was very knowledgeable of the car we purchased and The team at Livermore Toyota is very friendly and helpful. Nice and clean environment. Carlos was very knowledgeable of the car we purchased and patience with us. More
by enepy
Employees Worked With
Phil Obee, Carlos Vasquez, Alex Efros
November 19, 2018
Everyone was super friendly at this dealership!! I have rated this dealership and our Sales Team the highest rating because they exceeded all expectations. This was the smoothest and most informativ I have rated this dealership and our Sales Team the highest rating because they exceeded all expectations. This was the smoothest and most informative experience I have ever had while making a car purchase. Everyone was very friendly and provided the best customer service. I will definitely recommend Livermore Toyota to my friends and family for when they are looking to make a vehicle purchase. Terrell Royal was very kind, patient, and helpful while we took two days to make the decision to purchase this car. Thanks to Terrell, I am now driving safely & comfortably on my daily commute for 120 miles round trip =) More
by MRSSMEADE
Employees Worked With
Terrell Royal
November 15, 2018
Great experience! John Zrimc was super friendly and helpful getting regular maintenance plus two other repairs done on our Sienna. He was careful to explain all the pr John Zrimc was super friendly and helpful getting regular maintenance plus two other repairs done on our Sienna. He was careful to explain all the problems and fixes. More
by echou
Employees Worked With
John Zrinc
