Livermore Toyota

Used car sale Phil answered our on line inquiry asap. Appreciate information before we came to view car. Kristi is a knowledgeable sale rep who helped us. Able to Phil answered our on line inquiry asap. Appreciate information before we came to view car. Kristi is a knowledgeable sale rep who helped us. Able to answer all questions about the car. And test drive with us. Made decisions easy. Felt well taken care of for our comfort as well. Car mats did not come with car, even offered to help obtain from service . More

Best dealership ever Why can't other dealerships be more like Livermore Toyota? I visited my nearby Toyota dealership in ***** and was ready to purchase the vehicle t Why can't other dealerships be more like Livermore Toyota? I visited my nearby Toyota dealership in ***** and was ready to purchase the vehicle that I have always wanted, which they had in their inventory. And as a customer, first impression is everything. A car salesman came up to me and what I noticed is that there was no eye contact but yet was more concerned in my appearance and "sized" or profiled me up if I was worthy of his assistance. I felt I was judged right away as he walked away and told me that another salesman will be helping me. He did not look he was doing anything important but browse through his cell phone. I felt annoyed that I had to wait for another salesman. I waited for 23 minutes but to no avail. I approached the first salesman I encountered but he shushed me and pretended to be on his cell again! As I walked away he put his phone away. That was not nice. I ended up having to go all the way to San Bruno to try to purchase a vehicle. I was about to make a deal and was ready to purchase there. But before I went back to San Bruno, I contacted Costco auto assistance program to try find my vehicle in inventory and Livermore Toyota dealership contacted me right away. Costco program could not help me me in locating my vehicle nearby. But as a last minute text from John N. to come by their dealership to check out their inventory. And with a few kind and professional gestures of calling him. I felt a good vibe that this dealership treat their customer right. I came in the Livermore dealership and everyone was saying Hi and made feel welcomed. John helped me out right away and connected instantly. He was very knowledgeable and professional yet caring in what i looking for in a vehicle. He took the time to research the truck I wanted and knew right away I was serious about buying. John wanted no time telling me that the truck I wanted was in that showroom and would make it possible to drive away in that hour. Sure enough, he spoke to his manager, Jillian, and made everything happen. I could not be more happier. John, Jillian and Jericho in finance interpersonal communication skills are what set them apart in customer care. It may look like it that John was the only one person helping me out but I knew it was team effort to make me a happy customer and drive away in that show room vehicle. And as side note Jillian offered to get an Uber so I can get back to the dealership to get my other car! Now that's customer service. And that is exactly Livermore Toyota is. Thank you so much for a wonderful experience in car buying. I will be reccomending all my coworkers and others to Livermore Toyota. More

excellent The service was excellent. everyone was so welcoming and friendly.they gave as good price and explained everything in detail.I will definitely recomme The service was excellent. everyone was so welcoming and friendly.they gave as good price and explained everything in detail.I will definitely recommend this dealership to my family and friends. More

Normal maintenance Great service waiting area. Friendly people. Vehicle was done when promised. Car wash is a nice touch. I like the snack sandwich bar and the free cof Great service waiting area. Friendly people. Vehicle was done when promised. Car wash is a nice touch. I like the snack sandwich bar and the free coffee. More

Happy customer Livermore Toyota is very accommodating. They work with your timeline and get you out rapidly. My service writer,Jonathan is great always able to help Livermore Toyota is very accommodating. They work with your timeline and get you out rapidly. My service writer,Jonathan is great always able to help me More

Always issues I called a few days after explaining the radio had a short in the speaker. I was promised a call back by the manager and never did. Then I find out th I called a few days after explaining the radio had a short in the speaker. I was promised a call back by the manager and never did. Then I find out the financing was not approved. More

Long wait Arriving 5 minutes before my appointment, I was very disappointed to have to wait 25 minutes before I could check in with the service advisor. Arriving 5 minutes before my appointment, I was very disappointed to have to wait 25 minutes before I could check in with the service advisor. More

Don’t shop here I recently purchased a new Tacoma from here and this place is a joke. I was looking for a 2018 and asked if they had any. I test drove the truck, sat I recently purchased a new Tacoma from here and this place is a joke. I was looking for a 2018 and asked if they had any. I test drove the truck, sat down at the table to negotiate, they had me fill out a credit application and I had to fill out the contract 4 times because they did not know which page was the top of the contract. Then, as the come back with the price they tell me it was a 2019. They don’t even know what year the vehicles they are selling are. I was promised a $750.00 rebate (college graduate rebate) which was later declined. But all of the staff told me it would be fine and the Livermore Toyota would send me a check.Also, during the contract signing Gil did not explain the contract and just blew through it. I asked about an add-on that was almost $200.00, he replied with all of our vehicles have it. Later, I reviewed that this was optional. I signed the contract so it was too late. It felt like a shady car sales tactic. I informed Gus of my concern and he told me all car dealerships do it. The communication from the finance department is lacking. Once they sell you the vehicle they won’t return emails or phone calls. They requested my Social Security Card and never explained why. I tried numerous times to contact and it took over a month to get a reply. Edit: After being contacted by Customer Service Sales Manager Lauren Lyons about my negative review I wanted to explain why I had such a negative experience. After playing phone tag for a week I was told that Laurnen no longer works there. This place does not care about its customers. There are so many dealerships near by, go to one of those. I cannot rate this place low enough. More

Amazing experience buying a new car at Livermore Toyota Had an amazing experience buying a new car at Livermore Toyota. Sales staff was very professional, provided up front rate sheet, didn’t pressure to cl Had an amazing experience buying a new car at Livermore Toyota. Sales staff was very professional, provided up front rate sheet, didn’t pressure to close the deal right away. Similarly the finance guy was very professional and no pressure to buy anything extra. Would definitely recommend buying from them. More

Great experience I was very impressed with the facility. The young man Jonathan who helped me was delightful. I will definitely be recommending Livermore Toyota to my I was very impressed with the facility. The young man Jonathan who helped me was delightful. I will definitely be recommending Livermore Toyota to my friends and family. More