Livermore Toyota

Exceptional I am always greeted with a smile. Very courteous and exceptional customer service, i am so glad that i chose a toyota. Very satisfied customer. I am always greeted with a smile. Very courteous and exceptional customer service, i am so glad that i chose a toyota. Very satisfied customer. More

Most unique new vehicle purchase I decided to purchase a new 2017 Toyota Tacoma in December 2018 after waiting to see what Ford and Jeep were planning to introduce into the mid-sized I decided to purchase a new 2017 Toyota Tacoma in December 2018 after waiting to see what Ford and Jeep were planning to introduce into the mid-sized pickup truck market. The new 2017 Toyota Tacoma Access Cab TRD Sport 4x4 I purchased was still available due to the fact it was a manual transmission vehicle. I went to the dealership with the expectation that they would be interested in moving this vehicle off the lot before the close of 2018. The salesman who greeted me, James Wyche, located the vehicle I was looking for and answered all of my questions during and after the test drive on the first visit (I had been by on several occasions to look at the Toyota Tacoma when deciding between a Nissan Frontier, Chevy Colorado). During the second visit to negotiate a deal, Sunny Ahmad became involved as part of the process. After several attempts to get a price for the vehicle from Sunny, I left the dealership frustrated and decided to do some additional research. Several days later, I stopped by the dealership with the intention to purchase the 2017 Toyota Tacoma. James and I went for another test drive and restarted the paperwork. Once again Sunny became involved in the financial negotiations (with trade-in) and the numbers I was calculating were not matching with the numbers I was being shown. After several hours of back and fourth numbers, I discovered that Sunny was manipulating the numbers in a way to trick me into accepting a deal that would end up costing me more money than where we started the negotiations (new vehicle cost increased when more money was offered for the trade-in along with a longer loan term to match a monthly budget which made for a bad deal). I considered this to be unethical behavior and very poor negotiations. When I attempted to discuss this with Sunny, his attitude was very disrespectful and I left the dealership without a new vehicle and very frustrated. Before I left the dealership, my salesman, James, and I talked about trying to salvage the deal in the coming days. James followed up the next day after discussing my experience with a regional sales manager who agreed that this was not the way a customer should be treated (I feel that Sunny's sales tactic and lack of people skills also affects the ability of the sales associate to sell vehicles). Several days later I received a call to come back in to Livermore Toyota. I reluctantly went back to Livermore Toyota to see if they were serious about selling me the 2017 Toyota Tacoma. James and Gus Sugura, along with their manager, were very transparent in putting together a very fair deal where their numbers and my calculations matched perfectly. As far as my purchase experience at Livermore Toyota, I give James Wyche high marks for going the extra mile to secure my business. I am pleased that Livermore Toyota management put Gus Sugura in place to negotiate the deal. I respect Livermore Toyota management for recognizing that Sunny Ahmad nearly lost the sale through unethical behavior and poor people skills, but question why they accept deceptive number manipulation by an employee that leads to upsetting a customer if discovered? As far as my new vehicle, I am very pleased with my 2017 Toyota Tacoma TRD Sport. I chose this dealership based on my previous experience through helping twi friends purchase vehicles, and through persistence, was able to come away a satisfied first-time Toyota customer. More

Good experience Frank Flonney was friendly and knowledgeable about the Toyota Camry hybrid I was interested in. He assisted in setting up my blue tooth which was grea Frank Flonney was friendly and knowledgeable about the Toyota Camry hybrid I was interested in. He assisted in setting up my blue tooth which was greatly appreciated. He took the time to answer all questions in a clear and effective manner. My new car was cleaned nicely and they even filled it with a tank of gas! More

Easy Peasy After trying other dealerships in the area (Modesto, Tracy) I found everything I was looking for @ Livermore with Jackie! She was critical in this inv After trying other dealerships in the area (Modesto, Tracy) I found everything I was looking for @ Livermore with Jackie! She was critical in this investment! More

Service was Great Tyler explained the services needs for my Tires He recommended to change 4 tires and requested for Best Deal I was positive with his explanation an Tyler explained the services needs for my Tires He recommended to change 4 tires and requested for Best Deal I was positive with his explanation and i decided to change all the tires Tyler and team were in touch with me with regular updates All in All Great service More

Great experience. Finally buying a vehicle was fun. With every experience, from the time I first stepped onto the lot to the final closing of the contract was pleasant, and professional. Sales agent Mo With every experience, from the time I first stepped onto the lot to the final closing of the contract was pleasant, and professional. Sales agent Mo helped me all along the way. He was very helpful and honestly addressed my needs and requirements while showing and driving vehicles from which I could choose as I selected my new vehicle. His attention to detail was exceptional and much appreciated as I was a bit overwhelmed with the features of my new vehicle that were unfamiliar to me. Others in the dealership (parts associate and service mgr., finance mgr. and even the general manager of the dealership) thanked me for my business and welcomed me to the "family". More

Professional, friendly, knowlable Their work was quick, the place is bright and clean, the whole experience exceeded expectations. I was glad that I went there.. They were very helpfu Their work was quick, the place is bright and clean, the whole experience exceeded expectations. I was glad that I went there.. They were very helpful More

Early Morning, Mid Week Auto Service , The service to accommodate my 7am morning appointment was prompt and efficient. I needed a ride back home and it to was prompt and available for , The service to accommodate my 7am morning appointment was prompt and efficient. I needed a ride back home and it to was prompt and available for nearby drop offs. Work was completed sooner than estimated so just want to say thanks for making my morning and my day right just right. I don't expect any issues with both the major and minor repairs completed.. More

New car and repairs I purchased a certified preowned car from Livermore Toyota. The ONLY bad thing that I can say about this place is that I had to venture so far out to I purchased a certified preowned car from Livermore Toyota. The ONLY bad thing that I can say about this place is that I had to venture so far out to get great customer service. Dealerships in areas like Oakland, San Francisco, and Berkeley can learn a lot from places like this. Great staff, great service, great experience! More

Muy bien Me trataran muy bien y satisfecho con mi compras y la. Muchacha muy bien muy amable en todos los aspectos y a tenta muchas gracias por todo Me trataran muy bien y satisfecho con mi compras y la. Muchacha muy bien muy amable en todos los aspectos y a tenta muchas gracias por todo More