Livermore Toyota

First car buying experience I was given excellent service by Carlos Vasquez and Julianne, who I worked with to make a deal on buying my first new car. I was not pressured and the I was given excellent service by Carlos Vasquez and Julianne, who I worked with to make a deal on buying my first new car. I was not pressured and they were genuinely nice and informative people. Carlos took his time showing me all the features on my car. The negotiations were made as easy as possible by using the Costco auto program and end of year rebate. When I worked with financing I was a little wary because he tried to add in packages I had declined during negotiations/ use in house finance instead of my credit union rate, but in the end I came out with the deal we discussed on closing. My experience was actually made great by the financing manager explaining my contract the day after closing. When I took my contract home my husband and I had trouble reading the numbers and it looked to me that my discounts were somehow not applied. I couldn’t sleep a wink thinking that I may have been taken advantage of. When I went in the next day, not only did they explain how to make sense out of the long contract, but showed me with professionalism and calm reason (several times because by then I was sleep deprived) the exact math and how the rebate is applied on the contract. I really feel grateful for their help in this process. I’m looking forward to enjoying a reliable, dependable car and applaud your staff! I would definitely recommend others to your dealership. This was the biggest purchase I’ve ever made and I feel confident in the service I received. Thank you! More

"Not for Service" The only reason I brought my Tacoma in to this dealer again was that I liked Tyler and felt comfortable dealing with him and no one else. These guys The only reason I brought my Tacoma in to this dealer again was that I liked Tyler and felt comfortable dealing with him and no one else. These guys don't care about you all they care about is making money. Tyler asked if I wanted my Cabin Air filter changed as it was part of the service and was my last free one. I had recently changed it myself only a couple of weeks ago so I knew mine was new and if they changed it I would get another new one. So I said yes with one exception that my old one be saved and returned to me. When I got my car back it was not in the car so I asked Tyler to go ask the Tech to return it to me. It took several minutes for Tyler to return with a box containing a filter. When I opened the box this was definitely not my filter as it was from a Lexus. How hard is this. Tyler is no longer at this location and has moved to the Santa Cruz Dealer so I guess I will be moving my Service elsewhere as well. Thanks but no thanks, I'll do the service myself from here on out as you know the old saying, "If you wanted it done right, do it yourself." More

Time average Just took a little too long on last couple of visits. Overall customer service is good! Service advisors are always helpful. My Son and daughter are u Just took a little too long on last couple of visits. Overall customer service is good! Service advisors are always helpful. My Son and daughter are usually the ones to bring our vehicles. Never had any problems beside waiting. More

Smooth From checking in, to hanging out in the comfortable waiting room with a cup of coffee (or two), to checking out, it's as smooth as it could possibly b From checking in, to hanging out in the comfortable waiting room with a cup of coffee (or two), to checking out, it's as smooth as it could possibly be. More

Recall review I was asked to bring back my vehicle for a previously addressed recall, to confirm all was well and sure enough, everything was fine. They reviewed my I was asked to bring back my vehicle for a previously addressed recall, to confirm all was well and sure enough, everything was fine. They reviewed my vehicle and notified me within 2-hours! More

Great customer service Always explain work performed, needs to perform and great customer service. Very friendly and offers great price for all major or minor service. Than Always explain work performed, needs to perform and great customer service. Very friendly and offers great price for all major or minor service. Thanks Toyota Livermore More

Joe of Livermore Toyota is awesome! My Saturday service rep Joe is awesome! He is very patient in explaining the services that my Prius needed and did not need. It was my first experienc My Saturday service rep Joe is awesome! He is very patient in explaining the services that my Prius needed and did not need. It was my first experience with Livermore Toyota service department even though I have been using Toyota vehicles for 20 years! He listened to my questions and answered promptly but did not try to up-sale any service that was not necessary for my car. Thank you Joe. More

Livermore Toyota Drove hours to get a great deal from Eric! They willl do what it takes to get the deal done. Come here for your great deals! Drove hours to get a great deal from Eric! They willl do what it takes to get the deal done. Come here for your great deals! More

Best car buying experience ever! Livermore Toyota had exactly the car we wanted for the price we wanted to pay. Sergio provided excellent customer service and went out of his way to h Livermore Toyota had exactly the car we wanted for the price we wanted to pay. Sergio provided excellent customer service and went out of his way to help us out. More

Oil change Overall experience was fine. One critique would be the number of employees on their personal cell phones comes across very unprofessional. They aren Overall experience was fine. One critique would be the number of employees on their personal cell phones comes across very unprofessional. They aren’t paying attention to the customers More