Livermore Toyota

Scheduled service I brought my car in for 120,000 mile service. As always I got excellent service and was very pleased with the work done. However, when I called back I brought my car in for 120,000 mile service. As always I got excellent service and was very pleased with the work done. However, when I called back after my service to inquire about fixing the issues that were found during the service...I could never get an answer from anyone . I called several times and was told someone would call me back...but no one ever did...I am still waiting....uugh! Despite this small snafu...I still love ya'll 😁 More

Went in for an oil change and got over sold I had a maintenance light come on that was indicating the oil change was needed. I was sold that the "90,000" mile service was due even though the ca I had a maintenance light come on that was indicating the oil change was needed. I was sold that the "90,000" mile service was due even though the car was running fine and the mileage was at 88K. Since it was close, I decided to get it done even though the price was extremelyt high at over $900. I was called back later and told that the water pump was leaking (even though there was never any liquid found where I park). I was told this was mandatory and would be over $700. I felt stuck and approved it. So instead of getting a simple oil change, I had almost $2,000 worth of "work" done and no evidence that any of it was needed. I was not offered to see the old water pump and can't tell any difference in the performance of the vehicle that anything special was done for the 90,000 mile service. I think I will stick with the oil change place down the street and the $29.99 oil change. More

JMC Jan10, 2019 Straight process to buy car, felt the comfortable and pleasant overall atmosphere: The first time I went to Livermore Toyota, I was looking for a w Straight process to buy car, felt the comfortable and pleasant overall atmosphere: The first time I went to Livermore Toyota, I was looking for a white RAV4 LE. The first RAV4 Kristi showed me was a sliver RAV4 LE AWD. I really liked the version, so I came back. On Jan 10, 2019, I took Bart to Dublin, Kristi picked me up and brought me to Livermore Toyota. I was delighted to pickup the car. More

Great service from Sergio Gonzale and the finance guy ( Gil) Great experience at this dealership in buying my new car through the Costco Car Program. Sergio was able to find the car I want and updated me on whe Great experience at this dealership in buying my new car through the Costco Car Program. Sergio was able to find the car I want and updated me on when the car will be at the dealership. More

Electrical problems My electrical system went haywire and they fixed it in one day. Kept me up to date on the status and took care of me. My electrical system went haywire and they fixed it in one day. Kept me up to date on the status and took care of me. More

Car maintenance Not happy with the service provided. Looks like my car got more issues after major maintenance done. Took my vehicle back and did fuel transmission re Not happy with the service provided. Looks like my car got more issues after major maintenance done. Took my vehicle back and did fuel transmission replaced which cost me more than normal range. Still having same issue that was not there before major maintenance. More

5 code lights came on one day in my 08 4Runner I was afraid that something very serious was wrong and I didn’t have the money to pay for whatever was wrong. Thanks to the honest work the problem wa I was afraid that something very serious was wrong and I didn’t have the money to pay for whatever was wrong. Thanks to the honest work the problem wasn’t as bad as I thought. The cost was minimal. More

Timely, courteous I would go back and will consider buying a new car from them. Nice people. They took the initiative to notify me of a recall, while I never heard fr I would go back and will consider buying a new car from them. Nice people. They took the initiative to notify me of a recall, while I never heard from my usual dealership. More

Recall Service The tone of the person who serviced my car was sarcastic and wasn’t professional.. In spite of me telling him that I needed the vehicle at the earlies The tone of the person who serviced my car was sarcastic and wasn’t professional.. In spite of me telling him that I needed the vehicle at the earliest, he never bothered to call me when the vehicle was ready.. I saw my vehicle parked for pick up, then I went and asked him.. that person really ill treated me just because i am not an American.. He treated other customers with respect.. Highly racial Second when the car was ready and when I entered the free way,, the trunk opened automatically, suggesting it was not closed properly by the service associate More

Very friendly and helpful Seemed a bit slow to process paperwork, however the staff was engaging and informative. I enjoyed the show room as well as areas to sit and wait as w Seemed a bit slow to process paperwork, however the staff was engaging and informative. I enjoyed the show room as well as areas to sit and wait as well as some things to look at. More