Livermore Ford

Recall It was a recall service and it was taken care of. Roger was very thoughtful and we had a lot in to talk about. We both love old cars and went to the It was a recall service and it was taken care of. Roger was very thoughtful and we had a lot in to talk about. We both love old cars and went to the same car shows in Livermore. More

We worked through our disgreement I had some work done recently on my '06 Ford Mustang GT. Alex, the technician, helped me greatly. I'd had a carryover problem from earlier in the ye I had some work done recently on my '06 Ford Mustang GT. Alex, the technician, helped me greatly. I'd had a carryover problem from earlier in the year that wasn't getting solved. I persevered and did get the ear to hear me and the follow-through came from Alex. I enjoy my '06 Mustang GT and will be maintaining all aspects of the needs of the car. They've had a lot of turnover there in the last couple of years but things are hopefully looking up. More

Red carpet treatment Our experience purchasing a used Maserati from Ford was exceptional. Our salesman Cameren was instrumental in closing the deal unfortunately wo Our experience purchasing a used Maserati from Ford was exceptional. Our salesman Cameren was instrumental in closing the deal unfortunately working with John, he was not willing to negotiate on the sticker price or warranty. During the week of closing the sale our sales person Cameren mysteriously no longer works for the dealership but does not advise us. We heard nothing from the dealership for days until I called in only to hear Cameren no longer work for the company . The sales team really dropped the ball ! The service department more than made up for this by going the extra mile making sure that the vehicle had new fuse and electrical module. They were very accommodating with all requests and Adam and Tony made sure we were advised every step of the way. More

Not very happy Took my 2019 Shelby gt350R for its first oil change after break in. The service was great but when I left the dealer while I was driving there was a s Took my 2019 Shelby gt350R for its first oil change after break in. The service was great but when I left the dealer while I was driving there was a strong smell of burning oil going into the car. I parked the car in my garage and moved it, there was oil on my floor. The technician did not clean the spilled oil and now the bottom of my car is covered in oil. Not very happy about that. More

Satisfied First time customer My wife and I were narrowing our search down for a vehicle that would provide all the new safety features as well as the look, ride and beauty of the My wife and I were narrowing our search down for a vehicle that would provide all the new safety features as well as the look, ride and beauty of the 2011 Buick Lacrosse vehicle we were replacing. The sales team at Livermore Ford patiently assisted us with the test drives and explaining all of the features of three MKZ sedans and power trains that interested us. Our intention was to order exactly the vehicle we wanted. To our amazement, they had the vehicle that met each and every detail of what we were looking for. Having dreaded the new car purchase process that often takes the joy out of what should be a pleasant experience, Dina, John and Abid couldn't have been more professional and helpful in making this experience what we it should be. We drove our beautiful new MKZ home that evening and even returned the next day for John's very willing assistance with explaining a few features in more detail. If we had any suggestions to improve this experience it would be to lower the music volume in the showroom to a level that wasn't so distracting, at least to us senior citizens. More

My F-150 was in for service. It took longer than expected for service but I needed a new battery and it was not in stock. The waiting room is really great. It took longer than expected for service but I needed a new battery and it was not in stock. The waiting room is really great. More

New F150 Livermore Ford has a good inventory and Alessandro took time to show me around the lot to find a few trucks that met my needs. He then let me take a t Livermore Ford has a good inventory and Alessandro took time to show me around the lot to find a few trucks that met my needs. He then let me take a truck out for an extended time to see how it handled the Altamont and help me narrow down my choices. More

Best experience I've ever had buying a car. Great group of guys at Livermore Ford. They worked hard to get me a deal I wanted without badgering me for concessions. They went to work to put the Great group of guys at Livermore Ford. They worked hard to get me a deal I wanted without badgering me for concessions. They went to work to put the deal together on their end. Anyway, not your typical experience buying a car. If more dealerships were like this, buying a new car wouldn't be such a stressful experience. I will definitely visit Livermore Ford for my next car/truck purchase needs. More

No one answering phones! This dealership doesn't have operator there is no way to be transferred to the leasing department. Consequently, when I have questions about.my 2019 This dealership doesn't have operator there is no way to be transferred to the leasing department. Consequently, when I have questions about.my 2019 MKZ lease, I have to drive to Livermore from San Jose! More

Service department not up to it for a challenging repair I had a problem under extended warranty with my suspension on my Ford Fusion (2013). They took three days to locate part of the problem and partially I had a problem under extended warranty with my suspension on my Ford Fusion (2013). They took three days to locate part of the problem and partially fixed the overall problem. They test drove and said the problem was solved. However, I drove it a few miles home and found the noise from the suspension problem was some what less, but still their and easy to hear. Unfortunately, I had no time to bring it back. My son has to take the car out of state. It will cost him another hundred dollar deductible to finish fixing the problem elsewhere, after he pays $75 to transfer the warranty to him. I am not convinced this service department can handle anything but routine service. More