Livermore Ford

Jason was the consummate professional with great patience. Pricing was fair and communication could not have been better. Delivery went smooth, with no issues. Highly recommended Dealership! patience. Pricing was fair and communication could not have been better. Delivery went smooth, with no issues. Highly recommended Dealership! More

just nowNEW-EditI have been calling around dealerships just nowNEW-Edit I have been calling around dealerships for weeks now trying to find the Mustang Mach E California Route 1 Model. I contacted Livermo just nowNEW-Edit I have been calling around dealerships for weeks now trying to find the Mustang Mach E California Route 1 Model. I contacted Livermore Ford and talked to a salesman named Steve. Steve told me there were 2 Route 1s at the dealership. I asked him the colors of the cars and the price and he told me the colors were blue and gray and the blue one was $56,250 and the gray one was $100 less. He also told me about a $1600 rebate I could get on the Mache E which would bring down the price to $54,650. I called him 4 days in a row to ask him if the cars were still available and he said yes. I told him I would come in on Saturday to look at the car and talk a deal with him. He said to let him know when I was 10 minutes away from the dealership. It took me over an hour to get there due to traffic. I got there and I asked for Steve. They said which Steve and I said I do not know I have his number, I do not know his last name. Steve was nowhere to be found and I was told he was busy "on the other side." Anyways when I looked at the window sticker and markup sticker, the sticker had a $10,000 markup and the price of the car was $62,000. Almost $5,000 more than I told over the phone. I test drove the Mach E and Steve was nowhere to be found. About 4-5 other families looked at the car but I was the only one to be serious and talk a deal. I sat down with a guy named Jabaari and told him what I was told over the phone. He finally introduced me to Steve and Steve said he was busy making another deal and he would let Jabaari handle everything. They blamed the markup on a chip shortage. I was told a markup of $5,000 over the phone and not $10,000. Steve never mentioned over the phone that the price of the car went up. After an hour they came down to $56,500 as their final price after everything and I walked away with mulitple hours of my time wasted. I was a serious buyer and was lied to over the phone. I emailed the owner of the dealership and never heard back from him. The next day after my visit, Steve called me and said "he just learned about what had happened yesterday." He said he would talk to the owner and explain the situatuion. I get a call from Steve an hour later and he says the owner said to honor the deal I was told over the phone only for that day. 2 hours later I call Steve for an update and he says what their final price is for the car. The price was still not what I was told over the phone, I declined the offer and told Steve thanks for lying to me and wasting my time. Steve lied about the price on purpose to get me to come into the dealership and hope I pay a higher price than what I was told over the phone. He knew what he did and was hiding from me and making excuses when I actually came into the dealership. I will never come to Livermore Ford ever again, they had terrible service, wasted my time, and it smelled terrible in the dealership! More

worst dealer in California! ask them for the "qcp" ratings. they hire stoned teenagers to "work" on your car and have the cranked up "shop foreman" checks in them time to time. AVOID this place! ratings. they hire stoned teenagers to "work" on your car and have the cranked up "shop foreman" checks in them time to time. AVOID this place! More

Peter was the best thing about the dealership. Everyone was helpful and nice. We love our Toyota Camry. Even people at the dealership who didn’t work with us would congratulate us on our car as we waited f was helpful and nice. We love our Toyota Camry. Even people at the dealership who didn’t work with us would congratulate us on our car as we waited for it to be washed/detailed! More

The service dept Rocky/everyone there so unprofessional. Been waiting all day to know if my truck is ready. They stopped taking my calls. rude!dontgo! Been waiting all day to know if my truck is ready. They stopped taking my calls. rude!dontgo! More

Sales person Rafi was awesome and easy to work with. More

We were greeted professionally. The key point is the team listen to me as the customer with no haggling or additional sales pitch we made an offer and paid cash for our vehicle. The experience was a pleasant listen to me as the customer with no haggling or additional sales pitch we made an offer and paid cash for our vehicle. The experience was a pleasant surprise. When I go to close out it shows Quality of work as 0 this option was not provided in my rating choices. More