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177 Reviews of Lithia Volkswagen of Reno - Service Center
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August 24, 2018
Unsatisfied customer We purchased a grand Cherokee Jeep from Lithia Volkswagen. Our sales guy Efren was great! But when it was time to get our keys for the car they only h We purchased a grand Cherokee Jeep from Lithia Volkswagen. Our sales guy Efren was great! But when it was time to get our keys for the car they only had one key. We have purchased vehicles from 3 or 4 different dealerships and we have always received two sets of keys. When we asked if they would get us another set we were told no. The car we traded in had two sets of keys so we would expect to get two sets with our vehicle we purchased. We were told that a manager would call us and still no call. More
by Msaldate
Employees Worked With
Efren Gonzalez
August 22, 2018
Recall replacement of ABS module and fuse panel. Easy to work with, no questions asked. Work done same day. They replaced the ABS Module and fuse panel which were recall items, and my ABS module h Easy to work with, no questions asked. Work done same day. They replaced the ABS Module and fuse panel which were recall items, and my ABS module had actually failed. They didall the paperwork, all i find was sign it. Great people! More
by Rcav8r76
August 01, 2018
Service department Carlos in service is someone whom I’ve become to trust 110%. He is truly honest and makes sure I’m not only taken care of, but satisfied. Carlos in service is someone whom I’ve become to trust 110%. He is truly honest and makes sure I’m not only taken care of, but satisfied. More
by Sgs
Employees Worked With
Carlos Dominguez
July 26, 2018
10000 oil change I purchased the lifetime oil changes with my new V6 SEL Premium w/ 4MOTION Atlas as I did with my past purchases. I have been a client of VW service s I purchased the lifetime oil changes with my new V6 SEL Premium w/ 4MOTION Atlas as I did with my past purchases. I have been a client of VW service since 2005 this is my third purchase at this dealership. I have never had to pay for a tire rotation until this last visit. It was only $10 but still I had a coupon at home or free rotation, wash and multi-point inspection. I left at home because I had never had to bring in a coupon before. It just was unexpected because I had never had to pay anything in the past for oil changes, tire rotations, multi-point inspections and car washes. I know management and service has changed a bit, but please take note. The staff and everyone are always friendly and did their job, so it no ones fault. The service at VW keeps me coming back so keep up the high standards that were built in the past. I love my new Atlas. More
by kkarlsson
Employees Worked With
Eric Eiler, Steve Lanou, Ray Gonzalez, Carlos Dominguez
June 21, 2018
Great Service Dept Colt was super friendly and thorough. He didn’t try to upsell my service and even told me how I could save a good amount of cash. They might not have Colt was super friendly and thorough. He didn’t try to upsell my service and even told me how I could save a good amount of cash. They might not have made $1000 off of me this trip, but I guarantee I will spend far more than that on my services in the future. More
by Troutbelli
Employees Worked With
Colt
June 21, 2018
Trusted Service Advisor I Have dealt with many service Advisors over the years and Carlos is the best. I alway ask for Carlos and trust his advise on added service on our 20 I Have dealt with many service Advisors over the years and Carlos is the best. I alway ask for Carlos and trust his advise on added service on our 2012 Touareg . What he advises I believe will enhance the longevity and make the auto a more reliable car. He alway keeps me informed on the progress of the service. He is Great to work with. More
by Mark
Employees Worked With
Carlos Dominguez
June 21, 2018
30000 mile service clean shop, timely, promised at 1 pm done at 11 am, Carlos was great to work with, will go back in a couple of months, great service, clean shop, timely, promised at 1 pm done at 11 am, Carlos was great to work with, will go back in a couple of months, great service, More
by dexter123456
Employees Worked With
Carlos Dominguez
June 11, 2018
Fast and efficient In and out a very short waiting period. Employee was friendly and communicated what they would be doing. Very professional and respectful. Let me know In and out a very short waiting period. Employee was friendly and communicated what they would be doing. Very professional and respectful. Let me know if i wanted some coffee or hot chocolate i was more than welcome to help myself. More
by 2011Crv
Employees Worked With
I'm sorry, i was helped by a very nice women when i check my car in. I had no interaction with another employee.
June 09, 2018
Fantastic Thanks you service department. They finished in excellent time so I could easily make my eye appointment. And one person offered me water and when I t Thanks you service department. They finished in excellent time so I could easily make my eye appointment. And one person offered me water and when I told him that there weren’t any, he whipped out his wallet and offered to buy me a soda. Very Impressed More
by GolfGuy
Employees Worked With
I’m sorry not to have noticed their name tags. I will next time. I think it might have been Carlos. The fellow offering me a soda had a hoop earring, let’s give him a raise!
May 17, 2018
Top Mechanic Richard McCracken is always execptional!!! I would sell my Tiguan ASAP if your Mechanic Richard McCracken was not there - I have owned a Tourag, Jetta and Tiguan and totally trust his work. I would sell my Tiguan ASAP if your Mechanic Richard McCracken was not there - I have owned a Tourag, Jetta and Tiguan and totally trust his work. More
by Debraunr
Employees Worked With
Richard McCracken - Head Mechanic is the best!, Carlos Dominguez
