Lithia Volkswagen of Reno - Service Center

Excellent Service bringing a 2003 Diesel Wagon back to life! After deciding to evict the squirrels from our mothballed Jetta Wagon, at 195000miles we knew it at least needed a timing belt. Ray Gonzales was su After deciding to evict the squirrels from our mothballed Jetta Wagon, at 195000miles we knew it at least needed a timing belt. Ray Gonzales was super friendly setting up the appointment and providing an estimate. After driving the car in, we noticed a couple other squirrel related problems and left it in the good hands of mechanic Brian. A couple days later Ray gave us "The Call" and detailed the various other issues the car had...and gently provided the new, higher estimate. Usually at this point the customer (me) becomes suspicious of the mechanic (them). But Ray and Brian were so professional that I trusted them completely. Our now "Classic" Jetta Diesel is home and ready for it's next 100k! More

Thoughtful and thorough Took my VW in for an oil change. Attendants and mechanics were very thorough. I took my niece w/me and one of the reps came and greeted her and gave h Took my VW in for an oil change. Attendants and mechanics were very thorough. I took my niece w/me and one of the reps came and greeted her and gave her a VW toy. We were told that the wait would be about an hour and a half. While in the waiting room another rep noticed my niece and brought her a bag with crayons and coloring pages. Turns out I needed a couple of other things done to my car, too. The mechanic brought the parts in to show me the condition. They went above and beyond to take care of my car and my niece. I will only be taking my car to VW Lithia for all services needed. More

Warm, friendly and Efficient Lithia Volkswagon is a clean, welcoming, efficient and honest place to do business. I have always been satisfied with the work they do on my car and t Lithia Volkswagon is a clean, welcoming, efficient and honest place to do business. I have always been satisfied with the work they do on my car and they always wash it, which is a nice touch. More

Overall unsure We bought our Toureg from this dealer and have had all required services performed by this dealer. This visit was for the 60K service and was very po We bought our Toureg from this dealer and have had all required services performed by this dealer. This visit was for the 60K service and was very positive once we got the car to the dealer, though there were some miscommunications on the phone about what exactly was required to be performed on that service. Kudos to Ray Gonzalez for being very helpful and accommodating with regard to our wishes. We have had negative experiences with this dealer leading us to question the competence of the staff in the past, thus are unable to make an overall recommendation at this time. Note: A close relative has the identical vehicle and has it serviced at another dealership. We noticed a difference in the options for a particular service and differences in the the invoice layout. Shouldn't this be standardized through the VW network? More

Great customer service By far, the most positive experience I have had with a dealership. Positive attitude every time I called even if it was the same question repeatedly. By far, the most positive experience I have had with a dealership. Positive attitude every time I called even if it was the same question repeatedly. Very helpful. Thank you More

fast service ! Got my car in and finished faster than I expected, Great crew! Service dpt is always on top of things. We'll use them for all our vw service needs Got my car in and finished faster than I expected, Great crew! Service dpt is always on top of things. We'll use them for all our vw service needs More

My Bug. Ray Gonzales handled my Bug with "kid gloves" and so did the service tech who worked on it. I so appreciate this wonderful treatment of my baby. Ray w Ray Gonzales handled my Bug with "kid gloves" and so did the service tech who worked on it. I so appreciate this wonderful treatment of my baby. Ray was so sweet and nice. I really appreciate all the great care. Carlos Dominguez is super too. He covered my floor and seat with paper and plastic. A super job. Colt is great too. Steve Lanou is and was our saleman. We LOVE him all these lovely people are a great asset to Lithia VW. Makes us come back for service and purchasing new cars. More

Got me in for an oil change with no wait. Service manager did a good job identifying what I wanted done and wasn't too pushy in suggesting additional services. Took time to show me on my vehic Service manager did a good job identifying what I wanted done and wasn't too pushy in suggesting additional services. Took time to show me on my vehicle why he was suggesting an alignment. He recognized that I was knowledgeable about cars and adjusted his pitch to match my knowledge. Being that they where not busy he cut me a deal on an alignment which I went for. More

Great service department Richie and Carlos helped me with getting a new clutch put in my Jetta. They had it done in less than a week. I’m new to Reno and the dealership where Richie and Carlos helped me with getting a new clutch put in my Jetta. They had it done in less than a week. I’m new to Reno and the dealership where my car was purchased was fantastic and i’m glad to see that I will continue to receive that kind of customer service. Thanks More

Pleasant Experience Amy at front desk in Service Dept was pleasant and helpful. Answered my questions. Liked how I was able to get in and out of there in a timely manner. Amy at front desk in Service Dept was pleasant and helpful. Answered my questions. Liked how I was able to get in and out of there in a timely manner. Have a broken leg - she acknowledged it. Didn’t like the waiting area that much. All in all it was a good experience. Told me if I come back before I leave on my trip someone will assist me with my Bluetooth hook up. Thank You Rose Mayhew More