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177 Reviews of Lithia Volkswagen of Reno - Service Center
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March 22, 2019
Excellent workmanship Service advisor, Raymond Gonzales & tech we’re great! Ray provided a discount due to major work & cost. Very considerate! Shuttle driver on time for Service advisor, Raymond Gonzales & tech we’re great! Ray provided a discount due to major work & cost. Very considerate! Shuttle driver on time for pu & car ready & washed. Very satisfied. More
by Corral, Yolanda
Employees Worked With
Technician , Richard - good work plus shuttle driver good service & grateful dealership provides., Ray Gonzalez
March 20, 2019
Review Service was excellent but prices are too high. $330 to repair vacuum lines and tighten a few intake bolts all to reset a check engine light. Service was excellent but prices are too high. $330 to repair vacuum lines and tighten a few intake bolts all to reset a check engine light. More
by Bob
Employees Worked With
Carlos Dominguez
March 02, 2019
The Best 1 As usual, excellent, service by all - Lithia VW, Reno has the the most knowledgable, helpful, and friendly team in their service and parts department. As usual, excellent, service by all - Lithia VW, Reno has the the most knowledgable, helpful, and friendly team in their service and parts department. Thanks, keep up the good work! More
by BDEGLI
Employees Worked With
Ray Gonzalez, Carlos Dominguez
February 19, 2019
My Lithia Volkswagen Experience I drove from my San Jose, CA to my Reno apartment in a blinding snowstorm Thursday Feb.14 midnight in my 2017 Subaru Legacy which I had bought in 2018 I drove from my San Jose, CA to my Reno apartment in a blinding snowstorm Thursday Feb.14 midnight in my 2017 Subaru Legacy which I had bought in 2018 Nov at Lithia VW Reno. The car handled very well on the snow. I had to rush back to San Jose on Sunday due to a family emergency. I took my car to Lithia VW for an oil change on Saturday 2 pm because I wanted to leave the next day for San Jose as a precaution for a check up. I had bought a lifetime service contract with Lithia VW. Ms Amy Briggs, the Service Manager listened to me carefully, understood that my car needed to be serviced to be completely safe to drive in the snowy conditions. Even though I had driven less than 2000 miles, since I had kept it for 3 months, she told that I was eligible for an oil change and the Lithia VW service would honor it. They did the oil change, checked, inspected tires and inflated to the correct pressure while I waited in the lounge with a complementary coffee and fast internet connection for my laptop. I was spotted and greeted warmly and affectionately by the entire sales team at Lithia VW, Nabil Shamon, the Sales Manager, Eric Eiler the Finance Manager and dJason Bull, the elite sales professional who sold the car to me and followed up. Jason downloaded the YouTube video showing how to configure the Navigator using the Subaru Mirror Link App. That is way beyond the call of duty for which I am grateful. I really appreciate the excellent service provided by Amy and her qualified and friendly Technicians. More
by NirmalUno
Employees Worked With
Amy Briggs, Nabil Shamon, Eric Eiler, Jason Bull
February 14, 2019
Great Customer Service Experience! Carlos was just amazing to deal with. We came in 20 minutes before closing and he didn't hesitate to fit us in and get us back on the road! Carlos was just amazing to deal with. We came in 20 minutes before closing and he didn't hesitate to fit us in and get us back on the road! More
by Big Dave
Employees Worked With
Carlos Dominguez
February 02, 2019
awesome! Everyone was kind and explained what was needed for future. My car was ready in a timely fashion. Thanks for the ride to the mall. Laura Walker Everyone was kind and explained what was needed for future. My car was ready in a timely fashion. Thanks for the ride to the mall. Laura Walker More
by lauralyn
Employees Worked With
Carlos Dominguez
January 27, 2019
very good Excellant service from Carlos. Always so helpful with a great smile and personality. It is always a pleasure to deal with Carlos. Thanks to all the st Excellant service from Carlos. Always so helpful with a great smile and personality. It is always a pleasure to deal with Carlos. Thanks to all the staff in the service dept. More
by Patrick
Employees Worked With
Carlos Dominguez
January 26, 2019
Tire Repair Repaired the tire and followed up to have the warranty cover the damages on a timely manner. Since we were visiting from out of town, they followed u Repaired the tire and followed up to have the warranty cover the damages on a timely manner. Since we were visiting from out of town, they followed up to make sure we got back safely during a winter storm. More
by marygriffin450@gmail.com
Employees Worked With
Ray Gonzalez
January 23, 2019
Great service department My experience with the service department was very good. There was a thorough explanation of what was going to be done for the annual oil change, and My experience with the service department was very good. There was a thorough explanation of what was going to be done for the annual oil change, and the cost. The service was quick and great. VW Lithia has been servicing my car for 4 years and I highly recommend it. More
by Beetle crazy
Employees Worked With
Carlos Dominguez
January 22, 2019
Service department excellent The service department was quick, attentive and thorough. We went in for an oil change and they took the car in immediately and had it ready in less t The service department was quick, attentive and thorough. We went in for an oil change and they took the car in immediately and had it ready in less than an hour! More
by aeadia
Employees Worked With
Ray Gonzalez, Carlos Dominguez
