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177 Reviews of Lithia Volkswagen of Reno - Service Center
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July 14, 2019
Not a good job. I have taken my car in three times for overheating, Volkswagen did a cooling system flush, and it worked for a while. On my last visit, I was give I have taken my car in three times for overheating, Volkswagen did a cooling system flush, and it worked for a while. On my last visit, I was given a $3,000 quote for fixing the car. Volkswagen quote was for a new water pump, timing belt, some electrical box that had melted and now the cooling fans weren’t working. I took the car to a friend’s house, he looked at it and told me that there was an air bubble in the cooling system and the wires to the fans need to be changed. I paid Volkswagen to look at my car and give me an honest quote for fixing my car. Volkswagen master mechanics have forgotten what basic troubleshooting is. I can’t believe I had to pay over $125 for that. On the customer review it asked if I would like to be called, I replied yes, still waiting for the call. More
by MyBug
Employees Worked With
N/A
July 10, 2019
Great experience Everyone was courteous, helpful and friendly. They were timely and helpful in getting me back home while the car was serviced. The driver that took Everyone was courteous, helpful and friendly. They were timely and helpful in getting me back home while the car was serviced. The driver that took me home also picked me back up to take me to get my car--he was very punctual and nice as well More
by VM owner
Employees Worked With
Ray Gonzalez, Carlos Dominguez
June 13, 2019
Service for 2017 Passat Carlos in service was extremely helpful and my car was finished in a timely manner. Everyone was professional and courteous. Great job!!! Good experie Carlos in service was extremely helpful and my car was finished in a timely manner. Everyone was professional and courteous. Great job!!! Good experience. Thanks everyone. More
by Giantsfan10!
Employees Worked With
Carlos Dominguez
June 04, 2019
Great service from Amy in the Service Department Amy works in the service department of Reno Lithia VW and she is wonderful. She always meets me with a smile and is really great answering all my ques Amy works in the service department of Reno Lithia VW and she is wonderful. She always meets me with a smile and is really great answering all my questions and taking super care of all my service needs. She has excellent customer service skills and I am glad she is a part of your team. I hope you take good care of her just like she takes care of her customers. More
by Darlene Dishes
Employees Worked With
Amy Briggs, Carlos Dominguez
June 01, 2019
Ray Was Great Thank you Ray as I revived a very bad diagnose from Reno Vulcanizing...basically they told me it was a $1200 to $1500 fix and Ray got it fixed for $2. Thank you Ray as I revived a very bad diagnose from Reno Vulcanizing...basically they told me it was a $1200 to $1500 fix and Ray got it fixed for $2.84. ...yes $2.84 not $284.00...again Thanks Ray & your technician ...Jim More
by jfh22
Employees Worked With
Ray Gonzalez
May 30, 2019
Laid-back, no "polished, salesman smarm!) At the time we were making our purchase we were having another VW serviced. That department was helpful and answered unasked questions - - - anticipa At the time we were making our purchase we were having another VW serviced. That department was helpful and answered unasked questions - - - anticipating what we needed to know. More
by Taylor VW
Employees Worked With
Brooke Ludel, Chance Kazen, Ruben Camarena, Carlos Dominguez
May 13, 2019
Service My work was done in a timely manner and the staff was awesome! I will definitely come back for all my service needs. These guys are great My work was done in a timely manner and the staff was awesome! I will definitely come back for all my service needs. These guys are great More
by Margie 1964
May 13, 2019
service We always get good service .Work is done in timely matter. We enjoy all of the employees we work with they are very easy to talk to. We always get good service .Work is done in timely matter. We enjoy all of the employees we work with they are very easy to talk to. More
by haynes family
May 07, 2019
Quality, quick and professional! 55K service on my 2017 Golf Alltrack. Didn't need to set an appointment, I just stopped in and the excellent service department did their job. Everyth 55K service on my 2017 Golf Alltrack. Didn't need to set an appointment, I just stopped in and the excellent service department did their job. Everything needed was completed quickly and to the highest standard. They even washed my car! I'm totally impressed with, and trust, the service department. More
by Telefred
Employees Worked With
The entire service department.
April 13, 2019
Great Service department Great Service. Very Friendly staff. i would recommend Carlos the service department representative to everyone who comes to Lithia to get there servic Great Service. Very Friendly staff. i would recommend Carlos the service department representative to everyone who comes to Lithia to get there service done on their vehicle More
by daniel1795
Employees Worked With
Carlos Dominguez
