Lithia Volkswagen of Reno - Service Center

Ray is always a joy to talk to. I believe he is an asset to your business. I came in for an oil change and it went smoothly. to your business. I came in for an oil change and it went smoothly. More

We are very satisfied with our service experience. Our car was brought right in and the waiting room had coffee, TV, nice couch and seating area...next thing you know, we're all done and ready to go...Gre car was brought right in and the waiting room had coffee, TV, nice couch and seating area...next thing you know, we're all done and ready to go...Great Job! More

I leased my 2011 Tiguan from Lithia and love, love, love it - but have nothing but problems with the buyout and service since. First the sales dept. screwed up the buyout by telling me they could put it th it - but have nothing but problems with the buyout and service since. First the sales dept. screwed up the buyout by telling me they could put it through as a 72 month new car purchase (which they couldn't) and signing all the docs that way, then having to call me in three weeks later to redo everything as a 60 month used car purchase, causing me a ding on my credit report because it made the payout lag into another month. Then, although they assured me that by doing a "Certified Pre Owned" inspection and certification my tires would be "as good as new" I ended up having a blow out on Route 395 not 5 weeks later. The state trooper who stopped to help noted how bald the tires were. The salesman calmed me down by assuring me that the deluxe warranty I had purchased just the month before (on top of the "Certified Pre Owned" certification) would cover the tire situation. FOUR HOURS LATER....the service manager tells me the deluxe warranty will only cover the one, completely shredded, blown out tire which they still insist is "within Volkswagen's Certified Pre Owned guidelines" (the technician said he wouldn't let HIS wife drive on those tires!) They refuse to replace the other back tire - which is just as worn down!!!!!!!!!!! Not only am I never going back there, I am complaining to BBB and considering suing for Deceptive Trade Practices. The whole reason for getting "Certified Pre Owned" certifications is to prevent situations like this and mine was only a MONTH beforehand. More

Took my Jetta TDI in for a 40,000 mile service. Later, took it to a new VW dealer for an oil change and to check the transmission. $$$ later, new transmission. Come to find out, the 40,000 mile service wa took it to a new VW dealer for an oil change and to check the transmission. $$$ later, new transmission. Come to find out, the 40,000 mile service was not done correctly or completely. They "skipped" the DSG transmission service (standard), that most likely could have prevented us from needing a new transmission. Have attempted to contact Lithia VW of Reno on numerous occasions, and have yet to hear a reply. DO not go there for ANY service. If you have had any service done there, have another VW mechanic review their work! I have filed with BBB of NV and our new VW dealership has filed a complaint with Volkswagen. More

I had used the dealarship 3 or 4 years ago with bad results. I got in a bind so i tried then again. What a mistake. they use scare tactics to make you thing you have a problem. They do not keep their results. I got in a bind so i tried then again. What a mistake. they use scare tactics to make you thing you have a problem. They do not keep their word about what the cost. When you question them they give you a different answer. The service rep. I worked with was either really stupid or he is a lair. He could not remember what he told me a few days before, He just said his side of the story without giving ANY THOUGHT THAT I WAS RIGHT. HE HAD HIS SIDE OF THE STORY AND THERE WAS NO OTHER SIDE AND WOULD NOT EVEN ACKNOWLEDGE THAT HE HAD SAID SOMETHING DIFFERENT A FEW DAYS EARLIER. Be careful if you go there. I will continue to take my VW car to the Roseville VW dealer who is honest and does not make up scare stories that things need to be fixed on my care. More

I WOULD'NT RECOMMEND RENO LITHIA VW IF MY LIFE DEPENDED ON IT, THEY ARE LIARS & THIEVES, THEY NEVER FIXED MY CAR THE 11 TIMES I BROUGHT IT IN( FOR THE SAME PROBLEM). THEY TRIED TO CHARGE ME FOR EVERY VISIT ON IT, THEY ARE LIARS & THIEVES, THEY NEVER FIXED MY CAR THE 11 TIMES I BROUGHT IT IN( FOR THE SAME PROBLEM). THEY TRIED TO CHARGE ME FOR EVERY VISIT & THE PARTS THEY REPLACED WHILE THEY WERE PLAYING THE GUESSING GAME, THEY MILKED IT UNTIL MY WARRANTY RAN OUT & THEN CHARGED ME A HUGE PRICE FOR MORE PARTS, IT STILL DOES NOT WORK, I CALLED THEM RIGHT AWAY, THEY SAID WE'LL TAKE CARE OF IT, THEY CALLED ME YESTERDAY & SAID IT WILL BE $1053.00 FOR AN EGR COOLER, & UNTIL I FIX THAT THEY WON'T LOOK ANY FURTHER TO SEE WHAT THE ORIGINAL PROBLEM IS THAT I ALREADY PAID FOR. I TOLD THEM TO FORGET IT & THEY SAID IT WILL BE $136.71 FOR THE DIAGNOSTIC CHECK. I ALREADY PAID BEFORE ALMOST $700.00 AND THEY NEVER FIXED THE PROBLEM YET & THEY WANT TO CHARGE ME AGAIN??? UNBELIEVABLE!!! I WOULDN'T HAVE ANOTHER VW BECAUSE OF THE SERVICE DEPARTMENT & THE IDIOTS THAT WORK THERE. THEY ARE RUDE, ARROGANT, IGNORANT & JUST PLAIN STUPID. UNLESS YOU LIVE CLOSE TO THE DEALERSHIP & HAVE A LOT OF TIME & MONEY TO WASTE I WOULDN'T BUY A VOLKSWAGEN, MINE IS A 2006 JETTA TDI & I WOULDN'T HAVE ANOTHER IF THEY GAVE IT TO ME. MAD AS HELL IN THE MUCK. More

The service writers are the problems at this place. The service writers told me to bring the car in for diagnostics after one of my coilpacks had failed. It took 7hrs for them to find the problem. After service writers told me to bring the car in for diagnostics after one of my coilpacks had failed. It took 7hrs for them to find the problem. After first arguing with them over having an aftermarket radio. I informed the tech that my radio was installed correctly with the K-wire removed(if this is connected it will fry the dealers scan tool) I ended up having to completely remove my cd-player before I could get it worked on. They then made me pay the $85 diagnostic fee even though the coil-pack failures are on recall. This place can be real shady so watch yourself and listen carefully. In the end everyone in the service dept had to send us an apology letter, due to VWoA contacting the dealership. More