Lithia Volkswagen of Reno - Service Center

Shane Maya always gets our cars back in a timely maner and does a great job. He always follows up and let me know what is going on with the car. Maya always gets our cars back in a timely maner and does a great job. He always follows up and let me know what is going on with the car. More

Friendly and thorough Maya is a true professional - very thorough explanation of the service I was receiving. Provided a great explanation on the condition of my car. All e Maya is a true professional - very thorough explanation of the service I was receiving. Provided a great explanation on the condition of my car. All employees I encountered were very helpful and friendly. More

Always good to come in. Every time I come in, my service is performed and I learn something new about my car! I always feel that you have added additional value to my visit. Every time I come in, my service is performed and I learn something new about my car! I always feel that you have added additional value to my visit. More

Great Work Quickly done! The work was performed well and quickly. Andy was very helpful and knowledgeable. Highly recommend Lithia VW! The crew both in sales and service ha The work was performed well and quickly. Andy was very helpful and knowledgeable. Highly recommend Lithia VW! The crew both in sales and service have been outstanding. More

perfect service all the time Excellent service, from the buying process, to the actual service department, never any complaints, I highly recommended Lithia Volkswagen. I am very Excellent service, from the buying process, to the actual service department, never any complaints, I highly recommended Lithia Volkswagen. I am very happy with my choice. More

Fast and easy... great service! I live in Spring Creek so for service on our Passat we have to go to Reno, Salt Lake, or Twin Falls... On our way through Reno to California we swung I live in Spring Creek so for service on our Passat we have to go to Reno, Salt Lake, or Twin Falls... On our way through Reno to California we swung in to Lithia Volkswagen of Reno... As always, their friendly staff got us right in and quickly performed a 40,000 mile service. We were able to quickly get back on the road... Thanks! More

Warranty work Andy and steve were a great help and made me feel at ease in a very stressful situation thanks to everyone for all the help and follow up! Andy and steve were a great help and made me feel at ease in a very stressful situation thanks to everyone for all the help and follow up! More

poor customer service (no call back ) miss diagnosed. if i could give less then 1 star i would. they charged for diagnostic. you would think for car being a 2001 volkswagen jetta they would be able to nai if i could give less then 1 star i would. they charged for diagnostic. you would think for car being a 2001 volkswagen jetta they would be able to nail the problem. wrong ! wanted to replace valve body for transmission shifting problems. said would be 2 grand, and no guarantee it would fix problem. and next would be to replace transmission for over 5 grand. well i took my car out of there, took to transmission shop, replaced valve body for 500 bucks. had to take it somewhere else as this did not fix shifting problem. turned out it was the transmission control module. 20 dollar pick in pull part. plugged it in and car was fixed and transmission shifting and working fine. mind you lithia would have replaced entire transmission and that was not the problem. also called and gave detailed explanation for a service manager call back 2 times and never got a return call as promised. whats that tell ya ? also they said will look for my battery cover that my car came from there without. no word on that either. so now filed complaint with BBB, and next whoever i can find till i am compensated for money wasted and lost battery cover. More

Best Dealership in Reno! Lithia Volkswagen of Reno has the friendliest staff! From the car buying process to the routine services, I always feel taken care of. I recommend t Lithia Volkswagen of Reno has the friendliest staff! From the car buying process to the routine services, I always feel taken care of. I recommend this dealership to all of my family and friends. More

Easy to schedule annual maintenance for Passat Service reps were very accommodating. All work performed as outlined and car returned on time. Appreciated the complimentary car vacuum and wash. A Service reps were very accommodating. All work performed as outlined and car returned on time. Appreciated the complimentary car vacuum and wash. Andy Wallace was a pleasure to work with on scheduling, vehicle drop off, explanation of work done, and answering questions regarding future maintenance time tables. More