Lithia Volkswagen of Reno - Service Center

From Purchase to Service Our family has leased or purchased 5 vehicles from this dealership. From selecting and obtaining the vehicle through its service we are well satisife Our family has leased or purchased 5 vehicles from this dealership. From selecting and obtaining the vehicle through its service we are well satisifed with just about everything. More

Efficient Good communication with time and technician availability. Appreciated estimate printout for large service coming up. Especially love the car wash! Good communication with time and technician availability. Appreciated estimate printout for large service coming up. Especially love the car wash! Thanks Jade and Lithia Staff! More

"For VW Service/repair, there's no better place to go!" I sincerely was blessed to have this Reno dealership care for my VW-'Mocha' and I. I was traveling when Mocha began to shutter quite violently. I slo I sincerely was blessed to have this Reno dealership care for my VW-'Mocha' and I. I was traveling when Mocha began to shutter quite violently. I slowly made my way to the Lithia Reno VW Dealership with my flashers on for two hours. Each person, the rep (thank you Jade), the courtesy driver (thank you Michael), and the mechanics (you know who you are) are experienced, accommodating and caring! I did not worry about a thing from the moment I followed the arrows on the pavement into the service area! Service Rep Jade spent time asking me about every detail of my still shuttering VW's mechanical troubles so the mechanic(s) could diagnose the root cause. This level of service spilled over to accommodating where the courtesy driver Michael could bring me while 'Mocha' was in for repair. I knew that all my personal travel gear would be safe and that the mechanical problem would be explored and addressed with expert repair and care. I was called during the mechanics 'exploration' process and when 'Mocha' was close to being finished so I could personally call for courtesy pickup. The ignition coil needed to be replaced and the repair cost was very, very fair! As a team, they all had me in and out in one afternoon so I could resume my travels that very day! I even received a follow up call from Jade! It has been a number of weeks now and my 'Mocha-VW' is purring! I deeply appreciate each of you making that day, a very impressive day at the dealership! To me, dealership service is a reflection of each staff, each manager, each dealership owner. There simply is no substitute or short cut to exceptional! You all love your work and it shows! Thank you for your excellence in serving! More

headlight bulb replacement Was a good experience. I was there during my lunch break so it was a busy time of the day. In on and out in 20 minutes. Was a good experience. I was there during my lunch break so it was a busy time of the day. In on and out in 20 minutes. More

Good service experience Just completed my third included annual maintenance for my 2013 Passat. At the suggestion of the service manager, Scott, I dropped by in the afternoo Just completed my third included annual maintenance for my 2013 Passat. At the suggestion of the service manager, Scott, I dropped by in the afternoon after lunch time and used the Service xpress. My vehicle was looked at right away. In addition to the annual maintenance, I had a service recall for the steering wheel clock spring performed. After 90 minutes, I was back on the road with a serviced and washed car. Everyone was very nice and informative. More

Another outstanding service by Reno VW Michael Dryer, performed his duties and responsibilities as my service Advisor in a truly outstanding manner. His attention to detail and handling of Michael Dryer, performed his duties and responsibilities as my service Advisor in a truly outstanding manner. His attention to detail and handling of my Tiguan's needs were superior. I have been bringing my VW's to Lithia Volkswagen of Reno for over 12 years and the service department under the management of Mr. Scott Martin has been truly exceptional. As I have said before, only the service department will ever touch my VW's. Best Regards, Richard LaHue More

Good experience Service was quick and employees pleasant and very helpful. Our wait was short and all work done on the service was excellent. The waiting area was c Service was quick and employees pleasant and very helpful. Our wait was short and all work done on the service was excellent. The waiting area was clean and sufficient beverages and snacks. More

Quick service Great service. Very friendly. I would recommend people to visit your dealership. Great customer service. I will be bringing my car back in to your de Great service. Very friendly. I would recommend people to visit your dealership. Great customer service. I will be bringing my car back in to your dealership More

A1 Service Always amazing service! They are always Professional and on-time. Thank you for not having to dread servicing on my vehicle and giving me a ride to m Always amazing service! They are always Professional and on-time. Thank you for not having to dread servicing on my vehicle and giving me a ride to my Dr appointment while waiting. More

Excellent service. Above and beyond. Maya was very helpful in helping identify the issue with my car and getting it resolved. He explained everything clearly and made the experience comfo Maya was very helpful in helping identify the issue with my car and getting it resolved. He explained everything clearly and made the experience comfortable and friendly. More