Lithia Volkswagen of Reno - Service Center

Body Work Responsive and well managed service department. Appointment reminders and folllow up while vehicle was in for service was noteworthy. Friendly smiling Responsive and well managed service department. Appointment reminders and folllow up while vehicle was in for service was noteworthy. Friendly smiling caring customer service. Only recommendation I have is perhaps some upgrades to the waiting area., More

Great oil change experience Customer service was excellent! In and out in less than an hour. Great work. I would recommend this service to all of my friends and family. Customer service was excellent! In and out in less than an hour. Great work. I would recommend this service to all of my friends and family. More

Battery swap We bought our 2015 Passat on 24Oct17, the temps in Northern Nevada dropped to the single digits. I started to have battery problems, I called Carlos We bought our 2015 Passat on 24Oct17, the temps in Northern Nevada dropped to the single digits. I started to have battery problems, I called Carlos (service advisor) about the problem he told me no problem to bring it in to install a new battery, then I spoke with Adelina she set me up with an early appointment and answered all my questions. My passat was done when promised plus they topped off all fluids, did a multi-point inspection and washed it. I'm very impressed with the service team at Lithia. Any dealership car sell a car but when it comes to standing behind their product that is what really matters.Lithia VW is tops for service after the sale! Thanks More

Emissions fixed and recall fixed Timely manner and great customer service. I got a Jetta for a loaner but wanted a passat so I could test drive it to see if I wanted to purchase one. Timely manner and great customer service. I got a Jetta for a loaner but wanted a passat so I could test drive it to see if I wanted to purchase one. More

Friendly and helpful. Carlos answered all my questions. He promptly called me with an unexpected issue. He also offered a donut. Picked up my Jetta when I was told it woul Carlos answered all my questions. He promptly called me with an unexpected issue. He also offered a donut. Picked up my Jetta when I was told it would be done plus Lithia washed it. More

recall . hopefully, it will all work out good. recall of vw . Carlos was very good at getting the part that had to be ordered and getting me right in, I, liv . hopefully, it will all work out good. recall of vw . Carlos was very good at getting the part that had to be ordered and getting me right in, I, live 250 miles out of town. More

Fast and Friendly Service is fast and friendly, the prices for Service express a super affordable, did i memtion fast!!! only suggestion is to say Hi when customer arr Service is fast and friendly, the prices for Service express a super affordable, did i memtion fast!!! only suggestion is to say Hi when customer arrive in service don't leave them hanging in the wind or in this case standing outside the car in the bay whistling the sun will come out tomorrow whilst we try to figure out who helping More

Carlos is great worker and curtious Carlos explained the process in detail. And if he wasn't sure he wasn't afraid to ask his superiors. That made me trust him . I seen other people that Carlos explained the process in detail. And if he wasn't sure he wasn't afraid to ask his superiors. That made me trust him . I seen other people that lie. And get mad when they are put in the spot . But Carlos was very nice. Makes me want to ask him any questions I have in the near future. More

Thank You, Lithia VW! Quick and very helpful visit to Lithia VW for my oil change, Staff was very friendly and I did not wait around long at all, Nice waiting room Quick and very helpful visit to Lithia VW for my oil change, Staff was very friendly and I did not wait around long at all, Nice waiting room More

efficient friendly Enjoy working with Carlos he always takes care of me. Goes above and beyond totally appreciate his effort and personal touch. You rock Carlos Lithia Enjoy working with Carlos he always takes care of me. Goes above and beyond totally appreciate his effort and personal touch. You rock Carlos Lithia Volkswagen of Reno is lucky to have you. More