Lithia Volkswagen of Reno - Service Center

Lithia NO! Let me give you some background: I bought a new ID.4 in March 2023, I wrote a check for $1000 more than the cost of the car. The "financial Guy" not Let me give you some background: I bought a new ID.4 in March 2023, I wrote a check for $1000 more than the cost of the car. The "financial Guy" noticed the error but did not call me but rather deposited the check. I had the proper amount in the account but not the extra $1000 - the check bounced. The "financial Guy" called my wife and threatened her to write a new check. (The car was in the shop for its first Warranty - less than a week old) Guy, the sales person smoothed everything over and they got their money and I got the car. Now one year later, I bring the car in for its one year "checkup" I have a few minor warranty issues that I note to them and I'm handed a authorization to sign for $195. I say "No, I just want the warranty item fixed". Their response is "If we cannot reproduce them here we will charge you $195 for 1 hour of service tech time". Now I have to pay for an incompetent "service tech." because he cannot find the problem, or they are calling me a liar telling them that there is something there that they can not find. Warranty items: shimmy in the steering wheel on curves, "brake maneuvering not available", front parking sensor. Now I'm afraid to tell them about warranty items - I'll get charged! I knew I would never but another car for Lithia after the first purchase, now I will not buy another Volkswagen because of their warranty! More

My experience with Volkswagen of Reno is still an on going nightmare! They damaged my engine during an oil change & don't want to fix it! Never take your car there. going nightmare! They damaged my engine during an oil change & don't want to fix it! Never take your car there. More

They provided the worst service I have ever experienced. It stated when my engine blew. It was covered under warranty so I took it to the dealership to get it serviced. Two months later and many rude phone It stated when my engine blew. It was covered under warranty so I took it to the dealership to get it serviced. Two months later and many rude phone calls later as I was asking for updates my car was fixed, I got my car back, only for the wiring harness to fall off. Fast forward about 11 months later I take my car for it’s scheduled oil change and a lube tech noticed that my rear main seal is was leaking. So I took it to the dealership to get it fixed. They charge 2000 dollars for the repair. I get my car back and the check engine light is on so I return it to them. Later that day they say they fixed it. I drove my car 6 miles from the dealership before my engine died. I take it back to the mechanics. They inform me that my engine had blown. Then to top it off they threaten me with storage fees so I had to pay to tow my car off they lot 4 days after I paid the 2 grand to fix my car. The warranty for there work expired while they were fixing it so now I’m screwed. Thanks Volkswagen for sucking at fixing your own cars. I wouldn’t trust the mechanics here to change oil on any of my cars, let alone a major repair. I thought almost 200 dollars an hour would get you better mechanical work done. More

Nabil is Awesome! Top notch customer service. I have been a loyal customer of Lithia VW since 2005. Nabil went above and beyond because he understands the importance of loyal customers. Sales and service hav a loyal customer of Lithia VW since 2005. Nabil went above and beyond because he understands the importance of loyal customers. Sales and service have always been amazing. Thank you!! I love my New VW Atlas Premium R-line :-) More

Had a recall notice come in the mail, called them and they got me scheduled for a time that worked best for me. Had an issue the day of my appointment and had to call them after I should have been there. they got me scheduled for a time that worked best for me. Had an issue the day of my appointment and had to call them after I should have been there. They were great with a reschedule no issues. Waited in the lounge while they performed the needed items. Very nice comfy place to wait. More

I brought my 2005 VW passat 1.8T in because I needed a key programmed, they couldn't program the key I just bought from there parts department, and couldn't tell me why ,they made a rough guess, would ha key programmed, they couldn't program the key I just bought from there parts department, and couldn't tell me why ,they made a rough guess, would have cost about $1000 ,no guarantee it would work ,but I would still have to pay it ,didn't make me happy, Amy was very professional, ive lost confidence in your computer tech. More

Friendly service and able to walk in for an oil change. Nice new dealership and waiting area. Thanks for the service follow up email. They strive for customer satisfaction. Nice new dealership and waiting area. Thanks for the service follow up email. They strive for customer satisfaction. More

This dealership is absolutely beautiful. Every time I come to get my Tiguan serviced, I am always treated with the upmost respect. Carlos it the definition of customer service. come to get my Tiguan serviced, I am always treated with the upmost respect. Carlos it the definition of customer service. More

The lady was helpful and friendly. She showed me how to reset the tire alarm and they provided a complimentary shuttle to take me home. Maintenance did a great job as well. Staff was well informed. reset the tire alarm and they provided a complimentary shuttle to take me home. Maintenance did a great job as well. Staff was well informed. More