Lithia Volkswagen of Reno - Service Center

Rarely do I see a business that has so many negative reviews. I'd like to add my honest personal decades long experiences with Lithia Volkswagen...My experience with Reno Lithia Volkswagen is one of my reviews. I'd like to add my honest personal decades long experiences with Lithia Volkswagen...My experience with Reno Lithia Volkswagen is one of my worst in my 30 year Tahoe/reno living, as a Volkswagen owner and lover they have completely turned me off to using them for any service needed. and have me considering another brand for my next car.The service tech manager Craig is still there insultinting locals one after another? This amazes me? does the owner ever listen to his phone calls. I recently had a couple of head scratching calls that about a needed service that made me go right to another VW dealer in Cali and save $345 on a simple 2 hour service.{one that suddenly switched to 3 hours when super-manager Craig saw I did my homework on the repair) It is right on the books for 2 hours. suddenly went to 3...lame! I had in my hand a written quote by them 20 days prior in person by a very unfriendly blonde haired woman at the service dept counter. When I mentioned the the part was much less expensive at several VW dealerships, they claimed that the other VW dealers were selling fake parts... We had fun with that one at Marin VW, and they said I should contact VW National, so I will after this review.. Will fill you in on what they have to say... The brand is having a tough time right now, so washing out terrible dealerships will be in the future. and then add on Craig the Manager telling me a "we won't guarantee our work because the written diagnosis from tires plus manager. wasn't from them....something I straightened out, because there is now law involved with a written diagnosis, and he developed anther layer of painful poor customer service attitude. all in all , really disgusting behavior from someone that should be kissing your xxx because you have a problem with a product they made! BTW.... A $190 diagnostic fee is xxxxxxxx and should be abloloshished. I ask them what if it takes ten minutes to figure out....do you charge me less??? blank stare...then NO was the answer! don't Don't make me pay you for you to tell me why the car you made just broke..absolute ripoff, consumers need to fight this charge...Dignostic charge make dealerships look stupid. and then add $200 bucks to you bill! Butt thats another battle altogether. Tailgate fuse story another time! So the cars are amazing.....But...I would choose another brand of vehicle in Reno just because the dealer support is so bad. In my opinion I like to have a dealer for my DSG and Plugs Svc. and then I go elsewhere for EVERYTHING ELSE. ... I have inquired for years on peoples experiences with Lithia VW,never a good report.. ski area parking lots are a great place..try it , any parking lot... all bad stories.... and across the board NOT ONE is happy with how there service dept is run? Even 1 more choice for a VW dealer in Reno/Carson would be great. My car is fixed and not through any help at all from Lithia VW of Reno. More

Wow! What a horrible experience. My daughter's 2010 VW Jetta was experiencing random intermittent stalling. She bought the car from a friend for $1,500 an What a horrible experience. My daughter's 2010 VW Jetta was experiencing random intermittent stalling. She bought the car from a friend for $1,500 and it was not in the best condition, but it was her first car. She couldn't afford much better. She takes care of disabled people and has a kind heart, but the service tech and service manager took advantage of that. She had spent several hundred dollars at two local auto shops diagnosing the problem. The final diagnosis they gave was that they had traced it back to the ECM and it needed a new computer. They said only a dealership could replace the computer and program it. The service tech told us they would not accept any other shop’s diagnosis so they charged us $200 to tell us it would cost over $5,000 to fix it without any kind of diagnosis or repair itemization. They obviously didn’t want to work on it. She called and was told that she could pick it up if she wasn’t going to have it fixed there. She asked what time they close, and the tech said 6pm. She called me and asked if I could take her to get it. The dealership is an hour from where we live. I told her I would leave work early and we could get there around 5:30. The service tech called her back on our drive there and left her a message that they closed at 5:30. We didn’t get the message until we got there at 5:35 and the service staff had all gone home. I checked the internet, and two different places said the service bay was open until 6pm but their website said 5:30. Apparently it had changed. While trying to get someone to release the vehicle to us and pay the $200 the sales manager only wanted to sell us a new car, over and over and over, but said he couldn’t help us with the car in service (I could see the keys hanging on the rack easily accessible to anyone). We had to drive home and return the next day to get the car. We got it back and I found a company online that fixes/replaces auto computers. I shipped them the computer and they cloned it for $550. It has been running fine for months with no issues. Why would anybody want to buy a car or service their car from a place that takes advantage of people like this. I was never offered anything, not even an apology, for the miscommunication and will never do business with them again. More

Lithia NO! Let me give you some background: I bought a new ID.4 in March 2023, I wrote a check for $1000 more than the cost of the car. The "financial Guy" not Let me give you some background: I bought a new ID.4 in March 2023, I wrote a check for $1000 more than the cost of the car. The "financial Guy" noticed the error but did not call me but rather deposited the check. I had the proper amount in the account but not the extra $1000 - the check bounced. The "financial Guy" called my wife and threatened her to write a new check. (The car was in the shop for its first Warranty - less than a week old) Guy, the sales person smoothed everything over and they got their money and I got the car. Now one year later, I bring the car in for its one year "checkup" I have a few minor warranty issues that I note to them and I'm handed a authorization to sign for $195. I say "No, I just want the warranty item fixed". Their response is "If we cannot reproduce them here we will charge you $195 for 1 hour of service tech time". Now I have to pay for an incompetent "service tech." because he cannot find the problem, or they are calling me a liar telling them that there is something there that they can not find. Warranty items: shimmy in the steering wheel on curves, "brake maneuvering not available", front parking sensor. Now I'm afraid to tell them about warranty items - I'll get charged! I knew I would never but another car for Lithia after the first purchase, now I will not buy another Volkswagen because of their warranty! More

My experience with Volkswagen of Reno is still an on going nightmare! They damaged my engine during an oil change & don't want to fix it! Never take your car there. going nightmare! They damaged my engine during an oil change & don't want to fix it! Never take your car there. More

They provided the worst service I have ever experienced. It stated when my engine blew. It was covered under warranty so I took it to the dealership to get it serviced. Two months later and many rude phone It stated when my engine blew. It was covered under warranty so I took it to the dealership to get it serviced. Two months later and many rude phone calls later as I was asking for updates my car was fixed, I got my car back, only for the wiring harness to fall off. Fast forward about 11 months later I take my car for it’s scheduled oil change and a lube tech noticed that my rear main seal is was leaking. So I took it to the dealership to get it fixed. They charge 2000 dollars for the repair. I get my car back and the check engine light is on so I return it to them. Later that day they say they fixed it. I drove my car 6 miles from the dealership before my engine died. I take it back to the mechanics. They inform me that my engine had blown. Then to top it off they threaten me with storage fees so I had to pay to tow my car off they lot 4 days after I paid the 2 grand to fix my car. The warranty for there work expired while they were fixing it so now I’m screwed. Thanks Volkswagen for sucking at fixing your own cars. I wouldn’t trust the mechanics here to change oil on any of my cars, let alone a major repair. I thought almost 200 dollars an hour would get you better mechanical work done. More

Nabil is Awesome! Top notch customer service. I have been a loyal customer of Lithia VW since 2005. Nabil went above and beyond because he understands the importance of loyal customers. Sales and service hav a loyal customer of Lithia VW since 2005. Nabil went above and beyond because he understands the importance of loyal customers. Sales and service have always been amazing. Thank you!! I love my New VW Atlas Premium R-line :-) More

Had a recall notice come in the mail, called them and they got me scheduled for a time that worked best for me. Had an issue the day of my appointment and had to call them after I should have been there. they got me scheduled for a time that worked best for me. Had an issue the day of my appointment and had to call them after I should have been there. They were great with a reschedule no issues. Waited in the lounge while they performed the needed items. Very nice comfy place to wait. More

I brought my 2005 VW passat 1.8T in because I needed a key programmed, they couldn't program the key I just bought from there parts department, and couldn't tell me why ,they made a rough guess, would ha key programmed, they couldn't program the key I just bought from there parts department, and couldn't tell me why ,they made a rough guess, would have cost about $1000 ,no guarantee it would work ,but I would still have to pay it ,didn't make me happy, Amy was very professional, ive lost confidence in your computer tech. More

Friendly service and able to walk in for an oil change. Nice new dealership and waiting area. Thanks for the service follow up email. They strive for customer satisfaction. Nice new dealership and waiting area. Thanks for the service follow up email. They strive for customer satisfaction. More

This dealership is absolutely beautiful. Every time I come to get my Tiguan serviced, I am always treated with the upmost respect. Carlos it the definition of customer service. come to get my Tiguan serviced, I am always treated with the upmost respect. Carlos it the definition of customer service. More