Lithia Volkswagen of Reno

I WOULD'NT RECOMMEND RENO LITHIA VW IF MY LIFE DEPENDED ON IT, THEY ARE LIARS & THIEVES, THEY NEVER FIXED MY CAR THE 11 TIMES I BROUGHT IT IN( FOR THE SAME PROBLEM). THEY TRIED TO CHARGE ME FOR EVERY VISIT ON IT, THEY ARE LIARS & THIEVES, THEY NEVER FIXED MY CAR THE 11 TIMES I BROUGHT IT IN( FOR THE SAME PROBLEM). THEY TRIED TO CHARGE ME FOR EVERY VISIT & THE PARTS THEY REPLACED WHILE THEY WERE PLAYING THE GUESSING GAME, THEY MILKED IT UNTIL MY WARRANTY RAN OUT & THEN CHARGED ME A HUGE PRICE FOR MORE PARTS, IT STILL DOES NOT WORK, I CALLED THEM RIGHT AWAY, THEY SAID WE'LL TAKE CARE OF IT, THEY CALLED ME YESTERDAY & SAID IT WILL BE $1053.00 FOR AN EGR COOLER, & UNTIL I FIX THAT THEY WON'T LOOK ANY FURTHER TO SEE WHAT THE ORIGINAL PROBLEM IS THAT I ALREADY PAID FOR. I TOLD THEM TO FORGET IT & THEY SAID IT WILL BE $136.71 FOR THE DIAGNOSTIC CHECK. I ALREADY PAID BEFORE ALMOST $700.00 AND THEY NEVER FIXED THE PROBLEM YET & THEY WANT TO CHARGE ME AGAIN??? UNBELIEVABLE!!! I WOULDN'T HAVE ANOTHER VW BECAUSE OF THE SERVICE DEPARTMENT & THE IDIOTS THAT WORK THERE. THEY ARE RUDE, ARROGANT, IGNORANT & JUST PLAIN STUPID. UNLESS YOU LIVE CLOSE TO THE DEALERSHIP & HAVE A LOT OF TIME & MONEY TO WASTE I WOULDN'T BUY A VOLKSWAGEN, MINE IS A 2006 JETTA TDI & I WOULDN'T HAVE ANOTHER IF THEY GAVE IT TO ME. MAD AS HELL IN THE MUCK. More

Tried to purchase a new Jetta TDI from the Reno VW dealer. What a joke and a waste of my time trying to deal with them. The salesman was nice but just played all of the typical salesman’s games. Su dealer. What a joke and a waste of my time trying to deal with them. The salesman was nice but just played all of the typical salesman’s games. Sure he "heard" us tell him that we wanted to do a cash purchase for the car. But, it all fell on deaf ears. They just kept coming back at full price MSRP plus $2500. In this down economy they want full price plus??? They tried all of the car dealer tricks so we left disgusted with this dealership. If you can only sell for the listed Dealer Adjusted price say so up front and don’t waste a cash buyer’s time. But then what else does the dealership have to do when there’s no one else on the lot looking to buy. I’d avoid this place and shop anywhere else. Dealers like this in this economy,… well you’ve got to wonder if they’ll be around to service the car in 6 months. So this is why I have given them this low rating on price and overall experience. More

The service writers are the problems at this place. The service writers told me to bring the car in for diagnostics after one of my coilpacks had failed. It took 7hrs for them to find the problem. After service writers told me to bring the car in for diagnostics after one of my coilpacks had failed. It took 7hrs for them to find the problem. After first arguing with them over having an aftermarket radio. I informed the tech that my radio was installed correctly with the K-wire removed(if this is connected it will fry the dealers scan tool) I ended up having to completely remove my cd-player before I could get it worked on. They then made me pay the $85 diagnostic fee even though the coil-pack failures are on recall. This place can be real shady so watch yourself and listen carefully. In the end everyone in the service dept had to send us an apology letter, due to VWoA contacting the dealership. More

We test drove a Jetta and we were pressured very hard to buy on the spot. We had told them several times that we were going to be paying cash and would have the money in two weeks. They wanted us to finance buy on the spot. We had told them several times that we were going to be paying cash and would have the money in two weeks. They wanted us to finance the car and said they would see what kind of rate they could get us. We waited for a while and then someone else came out and asked why we didn't want to buy today and then asked us for money for the test drive. This person was unbelievably rude and we ended up walking out. We'll never do business with these people. What a horrible experience. More