Lithia Volkswagen of Reno

Everyone was helpful, friendly, efficient and attentive. My salesman was patient and friendly and he spent quite a bit of time with me to be sure I found something I was happy with. He always returned my ca My salesman was patient and friendly and he spent quite a bit of time with me to be sure I found something I was happy with. He always returned my calls immediately and was quick to answer any questions I may have had. I enjoyed everyone that works at Lithia, right down to the very kind gentleman named Mike that drove me back to work one day. My experience with the staff and with my purchase has been excellent so far. I would buy at Lithia VW again and would recommend it to anyone... More

Good experience. Everyone was friendly and easy to work with. I didn't feel pressured to buy the vehicle or overwhelmed by the process. My sales associate wasknowledgable about the vehicle's safety, perf with. I didn't feel pressured to buy the vehicle or overwhelmed by the process. My sales associate wasknowledgable about the vehicle's safety, performance and abilities and was able to answer any questions that I had. More

My experience here was HORRIBLE. This was the first time I ever bought a car and I went in there after I was referred by a friend. (im pretty sure this "friend" only wanted a referral kick back which he nev I ever bought a car and I went in there after I was referred by a friend. (im pretty sure this "friend" only wanted a referral kick back which he never even received as they promised) When I got there the man who walked me through the lot was very nice and helpful so i cant complain about him. I had a really nice 2000 VW Bug picked out when I was done looking. Right in my price range and everything. So, I sat down and started going over numbers which is where the nightmare began. I told them what i could afford as a payment yadda yadda and they "worked with that" and went to send this through the banks. They came back stating the banks would not finance me for the particular car I picked out but they could show me others that they would. By that time it was dark out and they took me to 2 cars. One looked pretty nice as far as I could see (nothing compared to the one i picked out) but it was a stick and i dont know how to drive one. the other wasnt as nice but it was an automatic. at this point they had already made me belive that with me being a first time buyer and my credit there's no way any other lot would finance me and that i was lucky they were even considering me. So i settled for this other one which was a year older more beatup more mileage and the sticker price was barely less than the one i initially picked.. so we went through the motions and they "worked" with my payment and I finally got out of there. This was a saturday. Tuesday they called me stated i needed to return the car that they couldnt get me financed. so i returned the car and i was upset, i finally got a vehicle i needed to get to work and they take it from me. the finance lady acted all sympathetic giving me hugs and apologizing blah blah. i had my mom come pick me up. she asked about cosigning and they jumped on it. they worked out a payment and then came back stating "the bank wont finance you unless you buy the extended warranty. they want you to be able to pay your car payment if something goes wrong with your car." at this point i was believing everything they were feeding me because of how "nice" and "sympathetic" they were being to my situation I figured they werent out to screw me over. I was extremely wrong on this. i found out later it was illegal to require someone to buy any sort of a warranty and that the banks wouldnt have asked that. when i called them about it to ask if i could just prorate where i was on the warranty and be reimbursed the rest (since it added an extra $100/month to my pmt and didnt cover ANYTHING. and when i asked why certain things werent covered under warranty their only response was "because it's broken." so i had extra on my car payment AND had to pay out of pocket to fix anything wrong with it)and they refused. when i brought up the fact that this was illegal the "manager" i was speaking with just laughed... literally laughed and said "prove it." These are the most kaniving people I have ever met in my life. I will never buy a car from them again. I have now paid over $15000 on a car that blue books for $500. and i still owe on it. it's ridiculous and i wouldnt send my worst enemy to buy a car from these people. i'm glad they have no problem taking full advantage of an 18 year old trying to make it on her own. More

I had used the dealarship 3 or 4 years ago with bad results. I got in a bind so i tried then again. What a mistake. they use scare tactics to make you thing you have a problem. They do not keep their results. I got in a bind so i tried then again. What a mistake. they use scare tactics to make you thing you have a problem. They do not keep their word about what the cost. When you question them they give you a different answer. The service rep. I worked with was either really stupid or he is a lair. He could not remember what he told me a few days before, He just said his side of the story without giving ANY THOUGHT THAT I WAS RIGHT. HE HAD HIS SIDE OF THE STORY AND THERE WAS NO OTHER SIDE AND WOULD NOT EVEN ACKNOWLEDGE THAT HE HAD SAID SOMETHING DIFFERENT A FEW DAYS EARLIER. Be careful if you go there. I will continue to take my VW car to the Roseville VW dealer who is honest and does not make up scare stories that things need to be fixed on my care. More

We bought a 2001 Jetta TDI from Lithia and it fell apart pretty much immediately. The day after we bought it, a coolant sensor came loose and the system dumped all its coolant. Took two days to get it ba pretty much immediately. The day after we bought it, a coolant sensor came loose and the system dumped all its coolant. Took two days to get it back. They made us pay for the tow back, then botched the repair, so it happened again the next day. The service staff acted like we were trying to scam them somehow, and refused to give us the printout of the codes from the computer. It took 6 weeks to get reimbursed for the tow. She took it to Automotion for an independent assessment: the timing belt was at end of life and needed to be changed soon. Timing belts are part of the maintenance schedule in the owners manual, and it flags that part for replacement as part of regular maintenance at 60k and 80k miles. The Jetta was at 83k miles and the repair had not been done, despite their claim that 'all belts had been checked and replaced if worn'. In the fine print of the inspection material they exclude the timing belt, but tell you ALL belts have been taken care of. Not the most important one! If that goes while the engine is running, your engine becomes a worthless hunk of metal and costs $7,000+ to replace. Lying bastards. Replacing this part is a $1000 repair. We took it up the chain of command and were stonewalled all the way up to the regional manager of all local dealerships, who is based at the Subaru dealership. He smiled and made a big show for us, but nothing was done and we ended up angry and screwed over. My wife bought the Jetta to replace her Jeep Liberty CRD, the lease for which was about to expire, but after the experiences we had with the Jetta and Lithia, she decided she would keep the Jeep. So the Jetta sat for two months while she decided what to do with it. My work truck broke, so I took over payments and started using the Jetta. After two weeks, the check engine light started coming on briefly, then going out. I took it immediately to a car parts store - they will let you use their computer diagnostic code reading devices if you leave your ID with them while you go outside with it. 'Torque Converter Solenoid'. No bad behavior, so I kept an eye on it. Long story short, it turns out that if the torque converter starts dying, your tranny starts dying, from the high gears on down. This is what happened over the course of a month. Transmission rapidly degraded and needed to be rebuilt. So much for Lithia's inspection. VW transmissions are highly specialized and very expensive. You can't even check the fluid! It's sealed, and must be calibrated at temp by a VW technician over the course of two billable hours. Period. Arrow transmission will rebuild a TDI tranny for $3300. Not that we could afford it. Then a mystery coolant leak developed! Final straw. We took it in to Allison Automotive Group (Mitsubishi and Saab), and rolled Lithia's Lemon into the financing for another Jeep Liberty, albeit not a diesel. Much happier. I can burn gas if it means I'm not stuck with that thing. Moral of the story _Lithia VW are dishonest evil bastards who will screw you over as soon as look at you, from the repair techs on up to the regional management_. Oddly enough, though, we had zero problems from their Jeep dealership, where we bought the Liberty CRD when the lease expired. The process took a while, because of the credit crisis, but in the end they worked with us to get us the best deal. Ditto for Allison, same situation. It's nice to see some good examples after such a profoundly abysmal one. More

I WOULD'NT RECOMMEND RENO LITHIA VW IF MY LIFE DEPENDED ON IT, THEY ARE LIARS & THIEVES, THEY NEVER FIXED MY CAR THE 11 TIMES I BROUGHT IT IN( FOR THE SAME PROBLEM). THEY TRIED TO CHARGE ME FOR EVERY VISIT ON IT, THEY ARE LIARS & THIEVES, THEY NEVER FIXED MY CAR THE 11 TIMES I BROUGHT IT IN( FOR THE SAME PROBLEM). THEY TRIED TO CHARGE ME FOR EVERY VISIT & THE PARTS THEY REPLACED WHILE THEY WERE PLAYING THE GUESSING GAME, THEY MILKED IT UNTIL MY WARRANTY RAN OUT & THEN CHARGED ME A HUGE PRICE FOR MORE PARTS, IT STILL DOES NOT WORK, I CALLED THEM RIGHT AWAY, THEY SAID WE'LL TAKE CARE OF IT, THEY CALLED ME YESTERDAY & SAID IT WILL BE $1053.00 FOR AN EGR COOLER, & UNTIL I FIX THAT THEY WON'T LOOK ANY FURTHER TO SEE WHAT THE ORIGINAL PROBLEM IS THAT I ALREADY PAID FOR. I TOLD THEM TO FORGET IT & THEY SAID IT WILL BE $136.71 FOR THE DIAGNOSTIC CHECK. I ALREADY PAID BEFORE ALMOST $700.00 AND THEY NEVER FIXED THE PROBLEM YET & THEY WANT TO CHARGE ME AGAIN??? UNBELIEVABLE!!! I WOULDN'T HAVE ANOTHER VW BECAUSE OF THE SERVICE DEPARTMENT & THE IDIOTS THAT WORK THERE. THEY ARE RUDE, ARROGANT, IGNORANT & JUST PLAIN STUPID. UNLESS YOU LIVE CLOSE TO THE DEALERSHIP & HAVE A LOT OF TIME & MONEY TO WASTE I WOULDN'T BUY A VOLKSWAGEN, MINE IS A 2006 JETTA TDI & I WOULDN'T HAVE ANOTHER IF THEY GAVE IT TO ME. MAD AS HELL IN THE MUCK. More

Tried to purchase a new Jetta TDI from the Reno VW dealer. What a joke and a waste of my time trying to deal with them. The salesman was nice but just played all of the typical salesman’s games. Su dealer. What a joke and a waste of my time trying to deal with them. The salesman was nice but just played all of the typical salesman’s games. Sure he "heard" us tell him that we wanted to do a cash purchase for the car. But, it all fell on deaf ears. They just kept coming back at full price MSRP plus $2500. In this down economy they want full price plus??? They tried all of the car dealer tricks so we left disgusted with this dealership. If you can only sell for the listed Dealer Adjusted price say so up front and don’t waste a cash buyer’s time. But then what else does the dealership have to do when there’s no one else on the lot looking to buy. I’d avoid this place and shop anywhere else. Dealers like this in this economy,… well you’ve got to wonder if they’ll be around to service the car in 6 months. So this is why I have given them this low rating on price and overall experience. More

The service writers are the problems at this place. The service writers told me to bring the car in for diagnostics after one of my coilpacks had failed. It took 7hrs for them to find the problem. After service writers told me to bring the car in for diagnostics after one of my coilpacks had failed. It took 7hrs for them to find the problem. After first arguing with them over having an aftermarket radio. I informed the tech that my radio was installed correctly with the K-wire removed(if this is connected it will fry the dealers scan tool) I ended up having to completely remove my cd-player before I could get it worked on. They then made me pay the $85 diagnostic fee even though the coil-pack failures are on recall. This place can be real shady so watch yourself and listen carefully. In the end everyone in the service dept had to send us an apology letter, due to VWoA contacting the dealership. More

We test drove a Jetta and we were pressured very hard to buy on the spot. We had told them several times that we were going to be paying cash and would have the money in two weeks. They wanted us to finance buy on the spot. We had told them several times that we were going to be paying cash and would have the money in two weeks. They wanted us to finance the car and said they would see what kind of rate they could get us. We waited for a while and then someone else came out and asked why we didn't want to buy today and then asked us for money for the test drive. This person was unbelievably rude and we ended up walking out. We'll never do business with these people. What a horrible experience. More