Lithia Volkswagen of Reno

I leased my 2011 Tiguan from Lithia and love, love, love it - but have nothing but problems with the buyout and service since. First the sales dept. screwed up the buyout by telling me they could put it th it - but have nothing but problems with the buyout and service since. First the sales dept. screwed up the buyout by telling me they could put it through as a 72 month new car purchase (which they couldn't) and signing all the docs that way, then having to call me in three weeks later to redo everything as a 60 month used car purchase, causing me a ding on my credit report because it made the payout lag into another month. Then, although they assured me that by doing a "Certified Pre Owned" inspection and certification my tires would be "as good as new" I ended up having a blow out on Route 395 not 5 weeks later. The state trooper who stopped to help noted how bald the tires were. The salesman calmed me down by assuring me that the deluxe warranty I had purchased just the month before (on top of the "Certified Pre Owned" certification) would cover the tire situation. FOUR HOURS LATER....the service manager tells me the deluxe warranty will only cover the one, completely shredded, blown out tire which they still insist is "within Volkswagen's Certified Pre Owned guidelines" (the technician said he wouldn't let HIS wife drive on those tires!) They refuse to replace the other back tire - which is just as worn down!!!!!!!!!!! Not only am I never going back there, I am complaining to BBB and considering suing for Deceptive Trade Practices. The whole reason for getting "Certified Pre Owned" certifications is to prevent situations like this and mine was only a MONTH beforehand. More

I have nothing but great things to say about this place. I was looking to replace my aging pickup. I looked at the website and found one I liked. I submitted a request online and the next day(it was late at I was looking to replace my aging pickup. I looked at the website and found one I liked. I submitted a request online and the next day(it was late at night), Guy Horton called me. I went to meet him and test drive the vehicle. Liking what I drove and saw, I started the buying process. They gave me almost double what another dealer down the street for my trade-in. I got the truck and noticed something was wrong with the power seat. Guy hooked up with the service manager and set an appointment. I went and had the seat looked at and Greg Kane said that he needed to order the part. No Prob. I will just come back when I come back to Reno. I have gotten several phone calls from Guy and the Sales Manager to see how I am doing and if I am having any problems. Very impressed with the customer service and I will buy from them again. More

I recently went to Reno Lithia VW looking for a used Jetta TDI. Despite my saying I was ONLY interested in a USED 2006 TDI, I was subjected to about 30 min of high pressure nagging about why I should j Jetta TDI. Despite my saying I was ONLY interested in a USED 2006 TDI, I was subjected to about 30 min of high pressure nagging about why I should just buy a new one. After we finally got past this initial stage of annoyance, the salesman "found one just for me" (aka the dealer had already purchased it at a fleet auction and it was on its way there anyway). Their asking price for this used 2006 Jetta TDI, with 93,000 miles, was $15,000. The salesman said the car would be in the following weekend so I could come check it out, which I agreed to do. That night I also went to the Lithia website and searched the used vehicle inventory for all of their locations. I found several lower priced cars, including one in WA for $11,500 and another in Sac for $12k. The day the car is supposed to arrive came and I made special trip all the way to the VW dealership, 20 miles away in south Reno. There was no car. More annoyingly, there was no phone call telling me that the car would not be there. The salesman then tells me that the car would be in the following day and I assures me that I would be able to come check it our/test drive it at that point. At this point I was annoyed, but willing to still give it a chance. I also told him about the Jettas in WA and Sac, at which point he told me they could match price. This made me feel a little bit better. So I came in the next day... I was asked to wait while he finished up with another customer. I waited for about 30 minutes. During this 30 minutes I listening to the same salesman desperately attempt to convince another customer that they should upgrade to a new Passat (that they are worried they can't afford) rather than stick with the Jetta they originally intended to buy. After this fun little display, I was finally shown the car. The interior was in poor good condition and overall looked very used. This would have been ok (I'm in it for the gas mileage and eventual biodiesel, not the aesthetics), if the salesman wasn't sitting there telling me how clean and well kept the car was WHILE I was looking at it. I was also told that I couldn't test drive the vehicle because it "needed a certified inspection first". Well that made sense, but why not call and tell me that to begin with so I don't make ANOTHER special 20 mile trip down to the dealership? After looking at the car, I asked what they can do for price matching, etc... "Oh, we're firm on the price, that's a great deal, etc..". What happened to price matching? I asked him whether they could transfer a vehicle from one of the other dealerships. He said yes, leads me back inside, sits me down at a computer, then says that I can look through the inventory of all the Lithia dealerships to find a one and have it transferred to Reno. He also adds that I am looking at their "special dealership website that usually only employees can see". It was the same website that I pulled up on my computer at home. Don't piss on my shoe and tell me it's raining. Within minutes I had pulled up the two specific Jettas I mentioned above, as well as several others. All of these Jettas had more options, less mileage and lower price tags than the one at Lithia Reno. I asked him why this was and he fed me some crap about prices being different in different states. $3500 lower starting price for a better car?! I don't think so. I finally just asked him to contact the dealership in WA about the $11,500 Jetta and see about getting it transferred to Reno. He agreed and said he would call them the following day then get in touch with me right after. Two days passed, no call. Finally I just called the Lithia Dealership in Kennewick WA myself. They were very friendly, told me all about the car and even offered to work with me on pricing and shipping to Reno. They also told me that they weren't contacted by the dealership in Reno. Seriously?! The next day I received a very rude phone call from the salesman telling me that "I needed to let him know what I wanted to do right away". Huh? I am a teacher and told him I could not talk, but would call him back later that afternoon. Despite this, he attempted to call me 3 more times throughout the day, leaving one very obnoxious voicemail saying "I'd better call him back". When I did try to call him back (Mainly to tell him off) his phone was "disconnected". I'm not an idiot and I don't appreciate being blatantly lied to simply to make a sale. I also don't appreciate being harassed at work and having my time wasted. What a complete nightmare. I love VW and I know it's the only dealership around here, but do yourself a favor and avoid Reno Lithia VW if at all possible. You'll save your time, money and sanity. I ended up getting a certified Jetta TDI from a chicago dealership (in MUCH better condition) for about $10,000. $600 to ship it to Reno. It's awesome and I'm about to convert it to biodiesel. :) More

Took my Jetta TDI in for a 40,000 mile service. Later, took it to a new VW dealer for an oil change and to check the transmission. $$$ later, new transmission. Come to find out, the 40,000 mile service wa took it to a new VW dealer for an oil change and to check the transmission. $$$ later, new transmission. Come to find out, the 40,000 mile service was not done correctly or completely. They "skipped" the DSG transmission service (standard), that most likely could have prevented us from needing a new transmission. Have attempted to contact Lithia VW of Reno on numerous occasions, and have yet to hear a reply. DO not go there for ANY service. If you have had any service done there, have another VW mechanic review their work! I have filed with BBB of NV and our new VW dealership has filed a complaint with Volkswagen. More

as soon as a car that fit my description came onto the lot, I got a phone call. when I got to the dealership, everyone was friendly and willin to work with me and help out in any way possible. Seth and Br lot, I got a phone call. when I got to the dealership, everyone was friendly and willin to work with me and help out in any way possible. Seth and Brian were able to work with me to get me affordable payments. they also made sure my dad-who was cosigner- could rest assured that the car was safe and reliable for me. after a week or so I got a follow up call to make sure I still loved my car and to answer any questions left unanswered. overall, a great experience! More

I had a great experience in buying my VW Beetle. Mariel was very nice and tried to accommodate all that I wanted. I went in for my 90 day service inspection and was taken care of quickly and was treated g was very nice and tried to accommodate all that I wanted. I went in for my 90 day service inspection and was taken care of quickly and was treated great. I would recommend this dealership to my friends. Good experience! More

Mariel with was so friendly and so easy to talk to through the buying process, and I hardly felt any pressure that you would expect from any car dealership. She was knowledgeable and seemed to really through the buying process, and I hardly felt any pressure that you would expect from any car dealership. She was knowledgeable and seemed to really enjoy her job. She showed me the way the car worked before driving off the lot and checked back a few weeks later to see how things were and overall satisfaction; she even called me two months later to wish me a happy birthday!! ! had such a great experience with lithia volkswagon of reno that i doubt if i will ever look outside of volkswagon dealerships for another vehicle. Not only is the product superior, but the service was so memorable! More

I wasn't sure what I wanted to buy at first but the sales reps were very helpful and after driving several cars I had decided on one but was going to wait several months. They didn't pressure me to buy that reps were very helpful and after driving several cars I had decided on one but was going to wait several months. They didn't pressure me to buy that day. However, a week later I recieved a call about a tax break that was due to expire and they worked with me to finance what I wanted in order to take advantage of the tax break. I love the car and the customer service thus far has been great. I highly recommend Lithia! More

My experiance was good. They held a car for me while I thought it over for an evening and I came back in and bought it. I have now purchased a new car and a used car. Comparing both experiances, first in thought it over for an evening and I came back in and bought it. I have now purchased a new car and a used car. Comparing both experiances, first in 1998, dreadfully long and drawn out, almost left. Now for my recent experiance. Outstanding turn-a-round in customer service and appreciation. I can assure you if I felt it was not going to be a good experiance I would have simply left but, instead they work all the kinks out to help us arrive at a decent deal for me and them. Also have honored the warranty already and they have an outstanding parts department also. So my hat is off to Mariel. More

Finding the right used car is often difficult. But in this case just the opposite. At the dealer for service on my other VW, I asked about a type car I was interested in. The sales rep was very pleasant this case just the opposite. At the dealer for service on my other VW, I asked about a type car I was interested in. The sales rep was very pleasant and efficient, engaging me and the proper supervisors to get the price right and give me confidence to proceed. I couldn't be happier with the outcome. More