Lithia Volkswagen of Reno

Service Maya Keller is one of the best service Reps. He has always taken time to explain and keep us up to date what is happining or is being done at all tim Maya Keller is one of the best service Reps. He has always taken time to explain and keep us up to date what is happining or is being done at all times. More

I bought a 2014 Jetta Sportwagen TDI in September 2013 at this dealership, and in the end I got EXACTLY what I had originally configured on the VW website, even though there seemed to be a slim chance of fin this dealership, and in the end I got EXACTLY what I had originally configured on the VW website, even though there seemed to be a slim chance of finding a 6speed TDI with a sunroof. Steve was instrumental through the process, with multiple test drives (DSP or manual), and actually locating a car that I wanted. Because the delivery happened over a holiday weekend, the car couldn't get properly detailed when I picked it up, so he offered to get it from my work a few days later and get it done. I feel like I got real good service throughout. Overall, the whole process was a lot less traumatic than the usual car buying nonsense, no BS, just working through the options, and although I ended up paying list price (being a lousy negotiator), I am ecstatic about my new ride, my very first brand new car, after many used cars, many of them VWs. Through some fluke I even got a car with the exact color I wanted, I would have settled for another color to get the options I wanted, but it all worked out. And the car is a joy to drive, I hope it'll last as long (or much longer) as my last ride, a Golf GTI, 16 years and 225K miles. More

I purchased a 2014 VW Jetta 11/2013. When my wife and I first arrived on the lot we both where trying to dodge the Salesmen as we where only there to look and did not want to be hassled. Sure enough we whe first arrived on the lot we both where trying to dodge the Salesmen as we where only there to look and did not want to be hassled. Sure enough we where spotted by Guy Horton who approached us with a very Friendly attitude and was very easy to BS with about the Vehicles on the lot providing information getting us excited about the possibility of a new purchase in doing so not trying to push a sell any car. We did not purchase that day although returned two days later asked directly for guy not even knowing he was a salesman, only new he worked in the internet dept. Because he seemed Friendly and easy to talk to and ended up executing the deal very quickly driving home my new ride that day. Thanks Guy More

I came to lithia with a tire warranty issue.maya and crew immediatly brought the car in for inspection.i had not had any luck down the street at tires plus as the warranty company needed to send an adjuster immediatly brought the car in for inspection.i had not had any luck down the street at tires plus as the warranty company needed to send an adjuster next day.i had to drive 150 miles back home that night for work.so now maya is on the phone with the warranty company for quite some time.he got them to override the adjustment and sourced out the tire.this team is very professional and had me back on the road feeling good.i will use lithia for all my vw service needs. thanks much. More

Lithia VW does it right, they are focused on the customer and deliver on thir promises. We have bought many cars through the years, but the sales process was easy this time. We worked together with Guy onlin and deliver on thir promises. We have bought many cars through the years, but the sales process was easy this time. We worked together with Guy online to locate a vehicle and discuss pricing. Although the dealers in the bay made it tempting, Lithia worked hard to keep our business local. The process was easy and didn't involve any high pressure sales tactics or extraordinary amounts of time at the dealership. The vehicle was brought here from another dealer, which we were a bit hesitant about, so we reiterated to them that we expected a new car in perfect condition. When we picked up the car for delivery, there was some flaws in the paint that appeared to be from a poor detail job. We pointed out what we saw and both Steve and Ray ensured us that they would be able to take care of it and make us happy. They told us to take it home and enjoy the car. After a few days we got a call from Guy asking us to bring the car back so they could have a proper detail done which they assured us would fix the issues. They took back our car and had a loaner car ready for us to drive in the meantime. After about a week, we didn't hear anything so I contacted them to find out what was going on. They only told us to come in the following day, so I wasn't sure what to expect. When we pulled up, the car was sitting near the entrance and looked perfect. We walked around the car and inspected it closely. We knew that they had done exactly what they promised when we drove off the lot in our new car. Thank you for making the situation right and for understanding what it means to buy a brand new car! More

Went into the dealership to look at a Hybrid Jetta and wound up purchasing a Turbo diesel Passat. Steve and Andy were both very helpful in reviewing the advantages of each vehicle and letting my wife and wound up purchasing a Turbo diesel Passat. Steve and Andy were both very helpful in reviewing the advantages of each vehicle and letting my wife and I test drive several times. They let us take our time and decide which would be best for our situation. No high pressure sales, just good information. Buying process went smoothly and the finance department people were a pleasure to deal with. I've had the car in for the 30-day double check service. The Service Manager spent time answering questions I had about the Passat and told me to call back if I had any more questions. I have really enjoyed working with Lithia Volkswagen so far! More

Truly one of the best dealerships no matter the brand I have ever worked with. Whether new or used the salesmen are exceptional. You don't buy 5 vehicles in less than a year at the same dealership unless y have ever worked with. Whether new or used the salesmen are exceptional. You don't buy 5 vehicles in less than a year at the same dealership unless you are complerely satisfied. Look forward to continuing our relationship with these guys More

I called to schedule an oil change and was able to get in within two days. Drop-off was a breeze and my car was spotless when I returned to pick it up. I had an oil change, and tire rotation scheduled and within two days. Drop-off was a breeze and my car was spotless when I returned to pick it up. I had an oil change, and tire rotation scheduled and my car was ready for the time quoted. I appreciate the great service at Lithia Volkswagen in Reno. More