Lithia Volkswagen of Reno

Lithia VW I sold 2 cars, leased a new Jetta and was out the door in 2 hours. Steve was awesome and delivered what he promised. This was the second time in 4 yea I sold 2 cars, leased a new Jetta and was out the door in 2 hours. Steve was awesome and delivered what he promised. This was the second time in 4 years I leased a Jetta from Lithia VW, and I would go back again if I wasn't moving out of state. More

Easy to schedule annual maintenance for Passat Service reps were very accommodating. All work performed as outlined and car returned on time. Appreciated the complimentary car vacuum and wash. A Service reps were very accommodating. All work performed as outlined and car returned on time. Appreciated the complimentary car vacuum and wash. Andy Wallace was a pleasure to work with on scheduling, vehicle drop off, explanation of work done, and answering questions regarding future maintenance time tables. More

Stellar I need to say that i never take the time to write reviews, but i was really impressed. I called to order parts and they arrived the next day. So, i I need to say that i never take the time to write reviews, but i was really impressed. I called to order parts and they arrived the next day. So, i made an appointment for my 40,000 mile service the next day, which was done well and early. the parts came in time and the price was the best i could find. everyone was very courteous and i had a great experience. I remain impressed. More

Treated like a King This dealership is amazing! Had some trouble with the car and they were right on it, going above and beyond to remedy the problem. I left with a bett This dealership is amazing! Had some trouble with the car and they were right on it, going above and beyond to remedy the problem. I left with a better car than I bought, literally! Thanks for the upgrade. You've got a friend for life. Guaranteed to be a repeat customer. I've owned 3 VW Jettas, 3 VW Beetles, VW Golf, VW Cabrio, 3 Audi TTs, Audi A4, Porshe Cayman and now this VW Tiguan from this German company. More

Our VW Bug would not start I, called Scott Martin, and told him, about our Bug He said bring it into day. I, had it towed in and they fixed it. Thank you. very nice people I, called Scott Martin, and told him, about our Bug He said bring it into day. I, had it towed in and they fixed it. Thank you. very nice people that work there and Andy in the service dept. More

Steve Disteli-Sales I just love my new 2015 Passat I purchased at Lithia VW. I would highly recommend you speak with Steve Disteli in Sales. Steve was very friendly, hi I just love my new 2015 Passat I purchased at Lithia VW. I would highly recommend you speak with Steve Disteli in Sales. Steve was very friendly, highly professional, and patient. He is by far the best salesman I have ever dealt with! Overall, I was extremely impressed with the dealership, atmosphere, and customer service of VW. -Victoria (WCSD Teacher) More

Lying Salesmen I was in the market for a used car recently. I found an add online for a used BMW 3 series 2011 with low mileage for a great deal at Lithia VW Reno. I was in the market for a used car recently. I found an add online for a used BMW 3 series 2011 with low mileage for a great deal at Lithia VW Reno. Everything about the car seemed great except for a check engine light. The salesman had an excuse, "We changed the oil but don't have the technology to change the light." Skeptical, we had an independent mechanic look at there car and not only was there an E-Vape leak, the service department had put the incorrect coolant in the car. There were multiple signs that the car had been in an unreported accident (different paint colors, new headlights, etc.). When we returned with this information, the salesman instantly stopped trying to sell us the car, he has been found out and he knew it. Additionally, we believe the car fax was fraudulent as it was printed in black and white, had an incorrect vin number, and the salesman did not print it in front of us. Treating your customers as if they were stupid is never appreciated, especially when your mechanics don't even know how to care for cars. More

Service is great! Love the lifetime oil changes. My only problem is that every time I go in to drop to pick up my car I am surrounded by employees smoking. Wen I drop Love the lifetime oil changes. My only problem is that every time I go in to drop to pick up my car I am surrounded by employees smoking. Wen I dropped my car off in the "early bird" slot at 630 am, there was an employee smoking outside and I had to walk through a cloud of smoke. That same day, when I had to pick up my car, three salesmen were all right outside smoking. I don't think I should have to breath in second hand smoke when I am entering or leaving a business. Smoking is horrible and should be moved away from customers.. I also had a missing rubber piece from under my hood (this is the piece that holds the hood up and in correct alignment when shut). I will be going back this week to see how they handle this problem. I called Andy on the Saturday following my appointment. I hope to get the piece replaced. More

Good service When I called to make an appointment to service my car they were friendly and fast; I told them that I work the next day and they accommodate with my When I called to make an appointment to service my car they were friendly and fast; I told them that I work the next day and they accommodate with my schedule More

Great Service The service was wonderful. Maya treated me very well and made my experience a great one. I will be back for further work when I need it. The service was wonderful. Maya treated me very well and made my experience a great one. I will be back for further work when I need it. More