Lithia Volkswagen of Reno

Always good to come in. Every time I come in, my service is performed and I learn something new about my car! I always feel that you have added additional value to my visit. Every time I come in, my service is performed and I learn something new about my car! I always feel that you have added additional value to my visit. More

Great Work Quickly done! The work was performed well and quickly. Andy was very helpful and knowledgeable. Highly recommend Lithia VW! The crew both in sales and service ha The work was performed well and quickly. Andy was very helpful and knowledgeable. Highly recommend Lithia VW! The crew both in sales and service have been outstanding. More

perfect service all the time Excellent service, from the buying process, to the actual service department, never any complaints, I highly recommended Lithia Volkswagen. I am very Excellent service, from the buying process, to the actual service department, never any complaints, I highly recommended Lithia Volkswagen. I am very happy with my choice. More

Fast and easy... great service! I live in Spring Creek so for service on our Passat we have to go to Reno, Salt Lake, or Twin Falls... On our way through Reno to California we swung I live in Spring Creek so for service on our Passat we have to go to Reno, Salt Lake, or Twin Falls... On our way through Reno to California we swung in to Lithia Volkswagen of Reno... As always, their friendly staff got us right in and quickly performed a 40,000 mile service. We were able to quickly get back on the road... Thanks! More

Awesome One word....AWESOME!!!! Ray was excellent, knowledgable and most of all RESPECTFUL. Everyone in the dealer were very welcoming and had something posit One word....AWESOME!!!! Ray was excellent, knowledgable and most of all RESPECTFUL. Everyone in the dealer were very welcoming and had something positive to say. More

Warranty work Andy and steve were a great help and made me feel at ease in a very stressful situation thanks to everyone for all the help and follow up! Andy and steve were a great help and made me feel at ease in a very stressful situation thanks to everyone for all the help and follow up! More

poor customer service (no call back ) miss diagnosed. if i could give less then 1 star i would. they charged for diagnostic. you would think for car being a 2001 volkswagen jetta they would be able to nai if i could give less then 1 star i would. they charged for diagnostic. you would think for car being a 2001 volkswagen jetta they would be able to nail the problem. wrong ! wanted to replace valve body for transmission shifting problems. said would be 2 grand, and no guarantee it would fix problem. and next would be to replace transmission for over 5 grand. well i took my car out of there, took to transmission shop, replaced valve body for 500 bucks. had to take it somewhere else as this did not fix shifting problem. turned out it was the transmission control module. 20 dollar pick in pull part. plugged it in and car was fixed and transmission shifting and working fine. mind you lithia would have replaced entire transmission and that was not the problem. also called and gave detailed explanation for a service manager call back 2 times and never got a return call as promised. whats that tell ya ? also they said will look for my battery cover that my car came from there without. no word on that either. so now filed complaint with BBB, and next whoever i can find till i am compensated for money wasted and lost battery cover. More

Great place to buy a car!!! I traveled 79 miles from eastern California to visit Lithia Volkswagen of Reno for the purpose of buying a car with and for my son. Our purchase was I traveled 79 miles from eastern California to visit Lithia Volkswagen of Reno for the purpose of buying a car with and for my son. Our purchase was completed without a hitch and the people that we met, our salesman Guy Horton and finance manager Eric Eiler, provided 5 star service in helping us make our purchase. All in all, I would make that trip again without question. This is a great place to buy a car!!!! More

Best Dealership in Reno! Lithia Volkswagen of Reno has the friendliest staff! From the car buying process to the routine services, I always feel taken care of. I recommend t Lithia Volkswagen of Reno has the friendliest staff! From the car buying process to the routine services, I always feel taken care of. I recommend this dealership to all of my family and friends. More

Great experience This was the second Jetta I bought... This time a GLI and from the best salesmen David Flyr, he always provides great service, knowledge, and makes ev This was the second Jetta I bought... This time a GLI and from the best salesmen David Flyr, he always provides great service, knowledge, and makes everything painless and smooth. Thanks VW of Reno!!! More