Lithia Volkswagen of Reno
Reno, NV
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Great experience My salesman Amos was great. He wasn't in our faces or pressuring me to buy. He was really laid back. Once I made a decision on what I was getting, it My salesman Amos was great. He wasn't in our faces or pressuring me to buy. He was really laid back. Once I made a decision on what I was getting, it was smooth sailing from there. The process went quick. The finance guy Eric was quick and organized. Overall I had a great experience here. More
I am completely satisfied with my vehicle purched. I purchased a pre-owned 2015 Ram 2500. My sales professional, Bobbi Mack, is awesome. She is very knowledgeable about the sales process and she helped I purchased a pre-owned 2015 Ram 2500. My sales professional, Bobbi Mack, is awesome. She is very knowledgeable about the sales process and she helped me work through the financing of my purchase. She had my vehicle detailed and ready to go at the scheduled time for pick-up. She even came to the dealership on her day off to make sure I was satisfied with my vehicle when I took delivery. Bobbi rocks!! the finance guy was friendly and very easy to work with. the dealership had the vehicle priced right and I am very satisfied with what I paid for my vehicle. More
Easiest car purchase EVER!! I saw this car on Cars.com, and inquired about it. I was contacted immediately by Steve Disteli who gave me all the info on the car. He followed up I saw this car on Cars.com, and inquired about it. I was contacted immediately by Steve Disteli who gave me all the info on the car. He followed up a week later, as I was still on the fence about the car. When I made the decision to purchase, he and his associates were very accommodating, and made it a seamless and expedient transaction. I took my first road trip on Memorial Day weekend, in my new vehicle and I love even more than I did when I initially brought it home. Very nice people that work at this dealership. I told them what I was looking for and that is exactly what I got!! No stress and no BS!! Thanks to All of you! More
"For VW Service/repair, there's no better place to go!" I sincerely was blessed to have this Reno dealership care for my VW-'Mocha' and I. I was traveling when Mocha began to shutter quite violently. I slo I sincerely was blessed to have this Reno dealership care for my VW-'Mocha' and I. I was traveling when Mocha began to shutter quite violently. I slowly made my way to the Lithia Reno VW Dealership with my flashers on for two hours. Each person, the rep (thank you Jade), the courtesy driver (thank you Michael), and the mechanics (you know who you are) are experienced, accommodating and caring! I did not worry about a thing from the moment I followed the arrows on the pavement into the service area! Service Rep Jade spent time asking me about every detail of my still shuttering VW's mechanical troubles so the mechanic(s) could diagnose the root cause. This level of service spilled over to accommodating where the courtesy driver Michael could bring me while 'Mocha' was in for repair. I knew that all my personal travel gear would be safe and that the mechanical problem would be explored and addressed with expert repair and care. I was called during the mechanics 'exploration' process and when 'Mocha' was close to being finished so I could personally call for courtesy pickup. The ignition coil needed to be replaced and the repair cost was very, very fair! As a team, they all had me in and out in one afternoon so I could resume my travels that very day! I even received a follow up call from Jade! It has been a number of weeks now and my 'Mocha-VW' is purring! I deeply appreciate each of you making that day, a very impressive day at the dealership! To me, dealership service is a reflection of each staff, each manager, each dealership owner. There simply is no substitute or short cut to exceptional! You all love your work and it shows! Thank you for your excellence in serving! More
Terrible experience of buying used car from them . I purchased a 2012 VW EOS from them. They are very polite and proactive before selling car. But once you purchase a car from them then you can never c I purchased a 2012 VW EOS from them. They are very polite and proactive before selling car. But once you purchase a car from them then you can never contact them. They sold me a used car telling that this car has their volkwagen 112 multipoint inspections . I purchased the car by believing their words. I drive the car back to san diego . Then I took it to nearest city volkswagen authorized service center and found that car's transmission engine, filter needs immediate 40000 mile service (cost 670 USD) , brake fluid (84 USD) and coolent discolored (194 USD) . These guys can never be trusted for warranty or servicing. If you want to purchase from them and then be sure to take your own mechanic with them. When I showed the vehicle to city volkswagen authorized service center in san diego then they became surprised how can another volkswagen authorized service center sell a car hiding actual information. I will not recommend to them to any one. More
Buying experience Everyone at the dealership was wonderful. They were very helpful, insightful, and took care of all my requests. I was very happy when I left in my ne Everyone at the dealership was wonderful. They were very helpful, insightful, and took care of all my requests. I was very happy when I left in my new vehicle. More
headlight bulb replacement Was a good experience. I was there during my lunch break so it was a busy time of the day. In on and out in 20 minutes. Was a good experience. I was there during my lunch break so it was a busy time of the day. In on and out in 20 minutes. More
Good service experience Just completed my third included annual maintenance for my 2013 Passat. At the suggestion of the service manager, Scott, I dropped by in the afternoo Just completed my third included annual maintenance for my 2013 Passat. At the suggestion of the service manager, Scott, I dropped by in the afternoon after lunch time and used the Service xpress. My vehicle was looked at right away. In addition to the annual maintenance, I had a service recall for the steering wheel clock spring performed. After 90 minutes, I was back on the road with a serviced and washed car. Everyone was very nice and informative. More
Another outstanding service by Reno VW Michael Dryer, performed his duties and responsibilities as my service Advisor in a truly outstanding manner. His attention to detail and handling of Michael Dryer, performed his duties and responsibilities as my service Advisor in a truly outstanding manner. His attention to detail and handling of my Tiguan's needs were superior. I have been bringing my VW's to Lithia Volkswagen of Reno for over 12 years and the service department under the management of Mr. Scott Martin has been truly exceptional. As I have said before, only the service department will ever touch my VW's. Best Regards, Richard LaHue More
Easiest Car Purchase Ever I had seen the car I wished to purchase online first, then stopped by that afternoon for a quick look. Turi was great and answered all my questions a I had seen the car I wished to purchase online first, then stopped by that afternoon for a quick look. Turi was great and answered all my questions and gave me his card. Absolutely no pressure. We came back the next day and it only took a little over an hour to get everything completed. (I've been at some dealerships that have taken as long as 5 hours) I highly recommend Lithia Volkswagon of Reno to anyone looking for a new or used car. More