Lithia Volkswagen of Reno

Best Best Best!!! The service department is so on top of their game, very accommodating, thorough and professional. Their team works well together and they are consist The service department is so on top of their game, very accommodating, thorough and professional. Their team works well together and they are consistently good. More

Great people and cars! Steve turned what was a bad experience at a prevous dealership to one of the best decisions ive made on a car purchase. He went the extra mile to help Steve turned what was a bad experience at a prevous dealership to one of the best decisions ive made on a car purchase. He went the extra mile to help me get the most for my trade-in and all of the extras i wanted on my new GTI. I will definitely be returning to Lithia Volkswagen of Reno to do business with Steve again. More

tire changes check in and tire change were great but car wash wasn't so good. I know it was dirty but a little more time would of been great. jt check in and tire change were great but car wash wasn't so good. I know it was dirty but a little more time would of been great. jt More

Salesman Steve Disteli Steve Disteli did a wonderful job....the deal almost went south, but he took over and finished with us and we got everything we wanted. This is the 6 Steve Disteli did a wonderful job....the deal almost went south, but he took over and finished with us and we got everything we wanted. This is the 6th VW we have gotten from Lithia Volkswagen. More

Steve did an amazing job. He's one xxxx of a salesperson. Great experience from beginning to end. Steve did an over the top job! Steve will Be my guy if I decide to buy another VW. I am more then happy to r Great experience from beginning to end. Steve did an over the top job! Steve will Be my guy if I decide to buy another VW. I am more then happy to refer you guys to anyone. More

Excellent customer service Efren in the sales department couldn't have been nicer. He was very helpful and not pushy. When he wasn't available to help me with the purchase, Jo Efren in the sales department couldn't have been nicer. He was very helpful and not pushy. When he wasn't available to help me with the purchase, John stepped in flawlessly. He helped me transport cars as I was trading in two. The fellow who put together all the paperwork for me and stepped me through it was also very professional. Then when I found I discovered a blown fuse in the new-to-me car two days later, another fellow named John stepped in on the spot to change the fuse and send me on my way. Great experience!. More

Carlos was the best! My service attendant Carlos was responsive to all my questions and concerns. The work was completed on time and within the budgetary estimate provided My service attendant Carlos was responsive to all my questions and concerns. The work was completed on time and within the budgetary estimate provided when I dropped the car off. Mike the shuttle driver is always great and courteous as well. More

Super nice service staff I have never been to a VW dealership but after buying a 2014 Jetta it was time to get the oil changed. Julie was was very nice and told me it would ta I have never been to a VW dealership but after buying a 2014 Jetta it was time to get the oil changed. Julie was was very nice and told me it would take about an hour, I explained that I was running late and she said she would put a rush on the service, she came through and I was in and out is 30 minutes. I do think you need to put a better air conditioner in the service department for the employees it was very warm standing next to her desk. More

Great Customer Service The service I received at Lithia VW was great. From the very start on the phone making an appointment, to the check in on the service lane and the che The service I received at Lithia VW was great. From the very start on the phone making an appointment, to the check in on the service lane and the checkout I was 100% satisfied. Service Manager Carlos was great to work with. More

Service Department Done Right! I came in for my first service: a tire rotation at 5k miles. NO APPOINTMENT NEEDED ! This blew my mind, every other dealership/service center needs a I came in for my first service: a tire rotation at 5k miles. NO APPOINTMENT NEEDED ! This blew my mind, every other dealership/service center needs an appointment. So they rotated and checked my tires, AND did a full-car inspection, AND threw in a complementary car wash. All in about twenty minutes. Heck yeah, I will recommend this dealership to anyone. More