Lithia Volkswagen of Reno

Good service Easy process and a good price. I did my homework and knew what I wanted and what I could spend and they worked to make this happen for me. Easy process and a good price. I did my homework and knew what I wanted and what I could spend and they worked to make this happen for me. More

Overall unsure We bought our Toureg from this dealer and have had all required services performed by this dealer. This visit was for the 60K service and was very po We bought our Toureg from this dealer and have had all required services performed by this dealer. This visit was for the 60K service and was very positive once we got the car to the dealer, though there were some miscommunications on the phone about what exactly was required to be performed on that service. Kudos to Ray Gonzalez for being very helpful and accommodating with regard to our wishes. We have had negative experiences with this dealer leading us to question the competence of the staff in the past, thus are unable to make an overall recommendation at this time. Note: A close relative has the identical vehicle and has it serviced at another dealership. We noticed a difference in the options for a particular service and differences in the the invoice layout. Shouldn't this be standardized through the VW network? More

Bad people The gm is rude as xxxx and he told me that he didn’t care if my family was in the car if I got in to accident because they cut it’s alarm wires And The gm is rude as xxxx and he told me that he didn’t care if my family was in the car if I got in to accident because they cut it’s alarm wires And they got stuck on the brake pedal I will not buy another car from them More

Salesman well versed in VW's Guy Horton was salesman during our purchase of a 2018 Alltrack. He spent a lot time with us before and after the sale explaining the features and how Guy Horton was salesman during our purchase of a 2018 Alltrack. He spent a lot time with us before and after the sale explaining the features and how to use them. More

excellent service Carlos was excellent, helpful, and informative. I'd highly recommend Lithia Volkswagon of Reno to everyone. Staff is friendly and explains everything Carlos was excellent, helpful, and informative. I'd highly recommend Lithia Volkswagon of Reno to everyone. Staff is friendly and explains everything to the fullest capacity. More

Over-delivered! Outstanding service! Our salesman was Amos Womble and he was a down-to-earth friendly guy who was up front, not pushy at all, and made us feel comfort Outstanding service! Our salesman was Amos Womble and he was a down-to-earth friendly guy who was up front, not pushy at all, and made us feel comfortable. Went in with not great credit, but not the worst and knew it was going to be a heavy lift to get us financing. We were eventually told that we could not get financing and left the dealership, however, to our surprise Nabil kept working on it after we left and even got the GM involved. They called us about 2 hours later and told us they got the deal that we were looking for! We couldn't believe that they stuck with it and we left today with a beautiful 2019 Jetta SEL. One note, we thought that the digital dash came with navigation included but we found out when we got home that it did not. We're still happy with it and can get NAV with the iPhone, just make sure you read the fine print on the options! Overall, a very happy experience! More

Great customer service By far, the most positive experience I have had with a dealership. Positive attitude every time I called even if it was the same question repeatedly. By far, the most positive experience I have had with a dealership. Positive attitude every time I called even if it was the same question repeatedly. Very helpful. Thank you More

fast service ! Got my car in and finished faster than I expected, Great crew! Service dpt is always on top of things. We'll use them for all our vw service needs Got my car in and finished faster than I expected, Great crew! Service dpt is always on top of things. We'll use them for all our vw service needs More

My Bug. Ray Gonzales handled my Bug with "kid gloves" and so did the service tech who worked on it. I so appreciate this wonderful treatment of my baby. Ray w Ray Gonzales handled my Bug with "kid gloves" and so did the service tech who worked on it. I so appreciate this wonderful treatment of my baby. Ray was so sweet and nice. I really appreciate all the great care. Carlos Dominguez is super too. He covered my floor and seat with paper and plastic. A super job. Colt is great too. Steve Lanou is and was our saleman. We LOVE him all these lovely people are a great asset to Lithia VW. Makes us come back for service and purchasing new cars. More

Got me in for an oil change with no wait. Service manager did a good job identifying what I wanted done and wasn't too pushy in suggesting additional services. Took time to show me on my vehic Service manager did a good job identifying what I wanted done and wasn't too pushy in suggesting additional services. Took time to show me on my vehicle why he was suggesting an alignment. He recognized that I was knowledgeable about cars and adjusted his pitch to match my knowledge. Being that they where not busy he cut me a deal on an alignment which I went for. More