Lithia Volkswagen of Reno

Salesman well versed in VW's Guy Horton was salesman during our purchase of a 2018 Alltrack. He spent a lot time with us before and after the sale explaining the features and how Guy Horton was salesman during our purchase of a 2018 Alltrack. He spent a lot time with us before and after the sale explaining the features and how to use them. More

excellent service Carlos was excellent, helpful, and informative. I'd highly recommend Lithia Volkswagon of Reno to everyone. Staff is friendly and explains everything Carlos was excellent, helpful, and informative. I'd highly recommend Lithia Volkswagon of Reno to everyone. Staff is friendly and explains everything to the fullest capacity. More

Over-delivered! Outstanding service! Our salesman was Amos Womble and he was a down-to-earth friendly guy who was up front, not pushy at all, and made us feel comfort Outstanding service! Our salesman was Amos Womble and he was a down-to-earth friendly guy who was up front, not pushy at all, and made us feel comfortable. Went in with not great credit, but not the worst and knew it was going to be a heavy lift to get us financing. We were eventually told that we could not get financing and left the dealership, however, to our surprise Nabil kept working on it after we left and even got the GM involved. They called us about 2 hours later and told us they got the deal that we were looking for! We couldn't believe that they stuck with it and we left today with a beautiful 2019 Jetta SEL. One note, we thought that the digital dash came with navigation included but we found out when we got home that it did not. We're still happy with it and can get NAV with the iPhone, just make sure you read the fine print on the options! Overall, a very happy experience! More

Great customer service By far, the most positive experience I have had with a dealership. Positive attitude every time I called even if it was the same question repeatedly. By far, the most positive experience I have had with a dealership. Positive attitude every time I called even if it was the same question repeatedly. Very helpful. Thank you More

fast service ! Got my car in and finished faster than I expected, Great crew! Service dpt is always on top of things. We'll use them for all our vw service needs Got my car in and finished faster than I expected, Great crew! Service dpt is always on top of things. We'll use them for all our vw service needs More

My Bug. Ray Gonzales handled my Bug with "kid gloves" and so did the service tech who worked on it. I so appreciate this wonderful treatment of my baby. Ray w Ray Gonzales handled my Bug with "kid gloves" and so did the service tech who worked on it. I so appreciate this wonderful treatment of my baby. Ray was so sweet and nice. I really appreciate all the great care. Carlos Dominguez is super too. He covered my floor and seat with paper and plastic. A super job. Colt is great too. Steve Lanou is and was our saleman. We LOVE him all these lovely people are a great asset to Lithia VW. Makes us come back for service and purchasing new cars. More

Got me in for an oil change with no wait. Service manager did a good job identifying what I wanted done and wasn't too pushy in suggesting additional services. Took time to show me on my vehic Service manager did a good job identifying what I wanted done and wasn't too pushy in suggesting additional services. Took time to show me on my vehicle why he was suggesting an alignment. He recognized that I was knowledgeable about cars and adjusted his pitch to match my knowledge. Being that they where not busy he cut me a deal on an alignment which I went for. More

Great service department Richie and Carlos helped me with getting a new clutch put in my Jetta. They had it done in less than a week. I’m new to Reno and the dealership where Richie and Carlos helped me with getting a new clutch put in my Jetta. They had it done in less than a week. I’m new to Reno and the dealership where my car was purchased was fantastic and i’m glad to see that I will continue to receive that kind of customer service. Thanks More

Professional and Knowledgeable When you're talking to Steve it feels like your talking to a friend you've know for many years. He listens to your needs and his service is very profe When you're talking to Steve it feels like your talking to a friend you've know for many years. He listens to your needs and his service is very professional. Every step of the way he was there when I had a question and answered promptly. Regardless of my indecision, he was patient and helpful throughout the process. I have and will always continue to refer my friends and family to Steve, as I know myself, the level of commitment they will recieve. More

Pleasant Experience Amy at front desk in Service Dept was pleasant and helpful. Answered my questions. Liked how I was able to get in and out of there in a timely manner. Amy at front desk in Service Dept was pleasant and helpful. Answered my questions. Liked how I was able to get in and out of there in a timely manner. Have a broken leg - she acknowledged it. Didn’t like the waiting area that much. All in all it was a good experience. Told me if I come back before I leave on my trip someone will assist me with my Bluetooth hook up. Thank You Rose Mayhew More