Lithia Volkswagen of Reno

Great service department My experience with the service department was very good. There was a thorough explanation of what was going to be done for the annual oil change, and My experience with the service department was very good. There was a thorough explanation of what was going to be done for the annual oil change, and the cost. The service was quick and great. VW Lithia has been servicing my car for 4 years and I highly recommend it. More

Service department excellent The service department was quick, attentive and thorough. We went in for an oil change and they took the car in immediately and had it ready in less t The service department was quick, attentive and thorough. We went in for an oil change and they took the car in immediately and had it ready in less than an hour! More

Excellent Service bringing a 2003 Diesel Wagon back to life! After deciding to evict the squirrels from our mothballed Jetta Wagon, at 195000miles we knew it at least needed a timing belt. Ray Gonzales was su After deciding to evict the squirrels from our mothballed Jetta Wagon, at 195000miles we knew it at least needed a timing belt. Ray Gonzales was super friendly setting up the appointment and providing an estimate. After driving the car in, we noticed a couple other squirrel related problems and left it in the good hands of mechanic Brian. A couple days later Ray gave us "The Call" and detailed the various other issues the car had...and gently provided the new, higher estimate. Usually at this point the customer (me) becomes suspicious of the mechanic (them). But Ray and Brian were so professional that I trusted them completely. Our now "Classic" Jetta Diesel is home and ready for it's next 100k! More

Thoughtful and thorough Took my VW in for an oil change. Attendants and mechanics were very thorough. I took my niece w/me and one of the reps came and greeted her and gave h Took my VW in for an oil change. Attendants and mechanics were very thorough. I took my niece w/me and one of the reps came and greeted her and gave her a VW toy. We were told that the wait would be about an hour and a half. While in the waiting room another rep noticed my niece and brought her a bag with crayons and coloring pages. Turns out I needed a couple of other things done to my car, too. The mechanic brought the parts in to show me the condition. They went above and beyond to take care of my car and my niece. I will only be taking my car to VW Lithia for all services needed. More

The Best Car Buying Experience Ever Guy and Eric were amazing! It was the first time my wife and I bought a new car! Easy as pie! Knowledgeable and professional staff! Guy and Eric were amazing! It was the first time my wife and I bought a new car! Easy as pie! Knowledgeable and professional staff! More

Warm, friendly and Efficient Lithia Volkswagon is a clean, welcoming, efficient and honest place to do business. I have always been satisfied with the work they do on my car and t Lithia Volkswagon is a clean, welcoming, efficient and honest place to do business. I have always been satisfied with the work they do on my car and they always wash it, which is a nice touch. More

Good service Easy process and a good price. I did my homework and knew what I wanted and what I could spend and they worked to make this happen for me. Easy process and a good price. I did my homework and knew what I wanted and what I could spend and they worked to make this happen for me. More

Overall unsure We bought our Toureg from this dealer and have had all required services performed by this dealer. This visit was for the 60K service and was very po We bought our Toureg from this dealer and have had all required services performed by this dealer. This visit was for the 60K service and was very positive once we got the car to the dealer, though there were some miscommunications on the phone about what exactly was required to be performed on that service. Kudos to Ray Gonzalez for being very helpful and accommodating with regard to our wishes. We have had negative experiences with this dealer leading us to question the competence of the staff in the past, thus are unable to make an overall recommendation at this time. Note: A close relative has the identical vehicle and has it serviced at another dealership. We noticed a difference in the options for a particular service and differences in the the invoice layout. Shouldn't this be standardized through the VW network? More

Bad people The gm is rude as xxxx and he told me that he didn’t care if my family was in the car if I got in to accident because they cut it’s alarm wires And The gm is rude as xxxx and he told me that he didn’t care if my family was in the car if I got in to accident because they cut it’s alarm wires And they got stuck on the brake pedal I will not buy another car from them More