Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Volkswagen of Reno
Reno, NV
582 Reviews
Why Buy Here?
Our Sparks and Carson City customers are loyal to Lithia Volkswagen of Reno for a number of reasons: our extensive inventory of new and quality pre-owned vehicles, our hardworking finance department, and our onsite service center.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 582 reviews
January 27, 2019
very good Excellant service from Carlos. Always so helpful with a great smile and personality. It is always a pleasure to deal with Carlos. Thanks to all the st Excellant service from Carlos. Always so helpful with a great smile and personality. It is always a pleasure to deal with Carlos. Thanks to all the staff in the service dept. More
by Patrick
Employees Worked With
Carlos Dominguez
January 26, 2019
Tire Repair Repaired the tire and followed up to have the warranty cover the damages on a timely manner. Since we were visiting from out of town, they followed u Repaired the tire and followed up to have the warranty cover the damages on a timely manner. Since we were visiting from out of town, they followed up to make sure we got back safely during a winter storm. More
by marygriffin450@gmail.com
Employees Worked With
Ray Gonzalez
January 26, 2019
Accomodating and Awesome My husband is acive duty military stationed in the Middle East. From the minute he left, the Murphy's Law van showed up in my driveway and started un My husband is acive duty military stationed in the Middle East. From the minute he left, the Murphy's Law van showed up in my driveway and started unloading junk. I wanted to cry when my trunk started having issues. I called sweet Carlos. He made me an appointment. Michael, the kind shuttle driver, drove me back and forth. The best part of the experience was the part was under warranty. I can't tell you how seamless and easy the whole experience was. In terms of future purchases, this is exactly how all dealerships should treat their clients. It really goes a long way. I am very excited for the new VW Microbus. Amos Womble, I will be purchasing it from Lithia Volkswagen of Reno. Thank you so much to the entire service department - including Michael with his awesome, relaxing music. More
by Combatboots
Employees Worked With
I am sorry. She is a female with long hair. She had it french braided. Awesome customer service, Ray Gonzalez, Carlos Dominguez
January 26, 2019
Review Awesome, easy experience! Guy Horton was such a great help. I came in with my situation and he was honest from the beginning and worked with what I ga Awesome, easy experience! Guy Horton was such a great help. I came in with my situation and he was honest from the beginning and worked with what I gave him! More
by Cargirl
Employees Worked With
Guy Horton
January 23, 2019
Great service department My experience with the service department was very good. There was a thorough explanation of what was going to be done for the annual oil change, and My experience with the service department was very good. There was a thorough explanation of what was going to be done for the annual oil change, and the cost. The service was quick and great. VW Lithia has been servicing my car for 4 years and I highly recommend it. More
by Beetle crazy
Employees Worked With
Carlos Dominguez
January 22, 2019
Service department excellent The service department was quick, attentive and thorough. We went in for an oil change and they took the car in immediately and had it ready in less t The service department was quick, attentive and thorough. We went in for an oil change and they took the car in immediately and had it ready in less than an hour! More
by aeadia
Employees Worked With
Ray Gonzalez, Carlos Dominguez
January 16, 2019
Excellent Service bringing a 2003 Diesel Wagon back to life! After deciding to evict the squirrels from our mothballed Jetta Wagon, at 195000miles we knew it at least needed a timing belt. Ray Gonzales was su After deciding to evict the squirrels from our mothballed Jetta Wagon, at 195000miles we knew it at least needed a timing belt. Ray Gonzales was super friendly setting up the appointment and providing an estimate. After driving the car in, we noticed a couple other squirrel related problems and left it in the good hands of mechanic Brian. A couple days later Ray gave us "The Call" and detailed the various other issues the car had...and gently provided the new, higher estimate. Usually at this point the customer (me) becomes suspicious of the mechanic (them). But Ray and Brian were so professional that I trusted them completely. Our now "Classic" Jetta Diesel is home and ready for it's next 100k! More
by WEB
Employees Worked With
Brian. mechanic, Ray Gonzalez
January 16, 2019
Thoughtful and thorough Took my VW in for an oil change. Attendants and mechanics were very thorough. I took my niece w/me and one of the reps came and greeted her and gave h Took my VW in for an oil change. Attendants and mechanics were very thorough. I took my niece w/me and one of the reps came and greeted her and gave her a VW toy. We were told that the wait would be about an hour and a half. While in the waiting room another rep noticed my niece and brought her a bag with crayons and coloring pages. Turns out I needed a couple of other things done to my car, too. The mechanic brought the parts in to show me the condition. They went above and beyond to take care of my car and my niece. I will only be taking my car to VW Lithia for all services needed. More
by Bubba8113
Employees Worked With
Mechanics , Ray Gonzalez
January 09, 2019
The Best Car Buying Experience Ever Guy and Eric were amazing! It was the first time my wife and I bought a new car! Easy as pie! Knowledgeable and professional staff! Guy and Eric were amazing! It was the first time my wife and I bought a new car! Easy as pie! Knowledgeable and professional staff! More
by Big Dave
Employees Worked With
Eric Eiler, Guy Horton
January 07, 2019
Warm, friendly and Efficient Lithia Volkswagon is a clean, welcoming, efficient and honest place to do business. I have always been satisfied with the work they do on my car and t Lithia Volkswagon is a clean, welcoming, efficient and honest place to do business. I have always been satisfied with the work they do on my car and they always wash it, which is a nice touch. More
by Jettagal
Employees Worked With
Carlos Dominguez
