Lithia Volkswagen of Reno

Worst service ever on Winnebago Rialta air conditioning Took my 1996 VW Winnebago Rialta, with a 2.5 liter 5 cylinder gasoline engine, in to have the air conditioning serviced. Almost $1000 later, air cond Took my 1996 VW Winnebago Rialta, with a 2.5 liter 5 cylinder gasoline engine, in to have the air conditioning serviced. Almost $1000 later, air conditioning didn't work. They had one guy diddling around with it in a service bay, spraying lube on engine parts. If I did not live in Bishop, 250 miles away, I would have sued them in small claims court. Hard to believe they are still in business. Now, it is serviced in Bakersfield, where it was diagnosed and fixed. Next year, she'll be registered as a California historic vehicle, no thanks to Lithia. Avoid at all costs. More

Most efficient, friendly and knowledgeable service staff. A L.O.F. service with tire rotation and a recall order were performed in this spacious new facility in a timely fashion in a very pleasant atmosphere A L.O.F. service with tire rotation and a recall order were performed in this spacious new facility in a timely fashion in a very pleasant atmosphere. More

Warranty repair They kept me informed on progress and content me when there were delays in completion and gave me options based on how fast I needed my card. They kept me informed on progress and content me when there were delays in completion and gave me options based on how fast I needed my card. More

New place on Plumb was very inviting and has the best service personal. My car was serviced on time at the rate I was quoted! service personal. My car was serviced on time at the rate I was quoted! More

Best Lithia Dealership! To be honest, I haven’t had the best experience with other Lithia dealerships; however, when I needed to get a new car after getting in basically a he To be honest, I haven’t had the best experience with other Lithia dealerships; however, when I needed to get a new car after getting in basically a head-on collision (Subaru Crosstrek vs. Dodge Ram Truck... guess who won?), Chance Kazan was probably the most low-key salesperson I’ve ever met. Terrific for me in a stressful situation. Your dealership did not have the color vehicle I wanted and Chance never pressured me, which I appreciated. I ended up getting my vehicle from another Lithia dealership in Oregon (another story in and of itself). Once your dealership moved to its new location, I reconnected with Chance and he recommended Carlos Dominguez for my service. Carlos is terrific - friendly, efficient and professional. He took good care of my car and me. Thank you for putting my faith back into the Lithia brand. More

Everyone was kind and helpful and I always love seeing Carlos and Ray! The new building is very nice and the service was super fast and easy. Carlos and Ray! The new building is very nice and the service was super fast and easy. More

Great Service We will continue to use Reno Lithia VW because they always step-up show their integrity. Carlos Dominguez is our service advisor since 2018. He is ve We will continue to use Reno Lithia VW because they always step-up show their integrity. Carlos Dominguez is our service advisor since 2018. He is very professional, respectful and knowledgeable makes sure we are satisfied by following-up. Great job Carlos! Love the new facility and drop-off and pick-up service. Thanks for the overall great experience Roy & Lorraine Hook More

Great service, Car runs great. Just had 70,000 mile service done. Ray was helpful and was very knowledgeable. Will return here for the next service. Thanks! Car runs great. Just had 70,000 mile service done. Ray was helpful and was very knowledgeable. Will return here for the next service. Thanks! More

Yes I would like to recommend This service center We were treated very nice by all of your staff. We are also pleased with Lithia VW service and Vehicles We have had a great time with all of you Me We were treated very nice by all of your staff. We are also pleased with Lithia VW service and Vehicles We have had a great time with all of you Merry Christmas and Happy New Year See you again Claudia Perry More

Service writer Raymond was great. Nice new dealership building and location. Definite improvement over pervious shop. Mechanical work completed in a reasonable time (recall work) and Nice new dealership building and location. Definite improvement over pervious shop. Mechanical work completed in a reasonable time (recall work) and Raymond kept me updated as to progress and ETA of completion. Overall a good experience. More