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Lithia Volkswagen of Reno

Reno, NV

4.8
579 Reviews
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1050 E Plumb Ln

Reno, NV

89502

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Showing 579 reviews

June 12, 2020

I was very pleased with the buying experience. Professional, knowledgeable. friendly staff who truly deliver great customer service! I'm looking forward to enjoying my new car. More

by KM
Recommend Dealer
Yes
Employees Worked With
Guy Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eiler, Ruben Camarena, Chance Kazen
Jun 13, 2020 -

Lithia Volkswagen of Reno responded

Thank you so much for taking the time to give Lithia Volkswagen of Reno such a wonderful review. We appreciate your patronage. Regards, S. David Wolpe General Manager

June 12, 2020

The team you guys have at Volkswagen are so awesome and welcoming, I really enjoy the great job that is done at this location, best experience ever More

by d.lomas2196
Recommend Dealer
Yes
Employees Worked With
Guy Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt York
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eiler, Ray Gonzalez, S. David Wolpe, Misael “Chuy” Garcia
Jun 13, 2020 -

Lithia Volkswagen of Reno responded

I couldn't be more pleased with your wonderful comments. We at Lithia Volkswagen of Reno thank you for taking the time to supply us with your amazing feedback. Highest Regards, S. David Wolpe General Manager

June 11, 2020

These guys made my first car buying experience a fantastic one. Kept it simple and straight forwards with the the entire time. They kept everything super professional More

by Limmatt
Recommend Dealer
Yes
Employees Worked With
Preston Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabil Shamon
Jun 12, 2020 -

Lithia Volkswagen of Reno responded

I would like to thank you for taking the time to provide such a wonderful review for Preston, Nabil, and Lithia Volkswagen of Reno. We appreciate your patronage! Regards, S. David Wolpe General Manager

June 07, 2020

Very Pleasant. Had some difficulty with the electronic signing of documents with my wife's phone. Also miss the free coffee (Darn Covid-19). Thanks. More

by randyfritz
Recommend Dealer
Yes
Employees Worked With
Eric Eiler, John StClair II
Jun 09, 2020 -

Lithia Volkswagen of Reno responded

Thank you for taking the time to complete such a nice survey. I do apologize for the complexity of the electronic signing and the lack of condiments. I assure you we will bring back the coffee and water as soon as the current climate permits. We appreciate your patronage at Lithia Volkswagen of Reno! Respectfully, S. David Wolpe General Manager

June 03, 2020

John St. Clair and Eric were top notch! Courteous, knowledgeable, fair and responsive. I will recommend them to anyone looking for a vehicle. Thank you! More

by sandovalbusiness1
Recommend Dealer
Yes
Employees Worked With
Eric Eiler, John StClair II
Jun 03, 2020 -

Lithia Volkswagen of Reno responded

Mr. Sandoval, I would like to thank you for taking the time to supply us with such a positive review. We, without doubt, appreciate your patronage. If you ever need assistance in the future please feel free to reach out to one of my Managers or myself. Respectfully, S. David Wolpe General Manager

June 02, 2020

We had a great experience at Lithia Volkswagen. Very friendly and great customer service. The staff was very helpful and knowledgeable. We would recommend them to anyone. More

by ashhiggins
Recommend Dealer
Yes
Employees Worked With
Eric Eiler, Efren Gonzalez, Nabil Shamon
Jun 02, 2020 -

Lithia Volkswagen of Reno responded

I would like to thank you for suppling us your review in reference to your recent purchase experience at Lithia Volkswagen of Reno. I did notice that you were only able to give a 4 Star rating for our Finance Department. If you don't mind I would like to know what didn't go smoothly so I may fix the issue. We value you as a client and if something isn't up to par we would like to fix the process. Highest regards, S. David Wolpe General Manager

Jun 03, 2020 -

ashhiggins responded

I was actually encouraged to do the survey before I even met the financial department representative. Had I waited until after I would have given him 5 stars. He was very helpful and friendly.

Jun 03, 2020 -

Lithia Volkswagen of Reno responded

Thank so much for responding! I am elated there were no issues. If you ever need anything always feel free to reach out to any of my manager or myself. Regards, S. David Wolpe General Manager

June 01, 2020

We are extremely happy that we shopped at Lithia Volkswagen in Reno. The staff was friendly, knowledgeable and helpful. I would recommend them to everyone. More

by annab
Recommend Dealer
Yes
Employees Worked With
Ruben Camarena, Nabil Shamon, John StClair II
Jun 02, 2020 -

Lithia Volkswagen of Reno responded

I would like to thank you for such a wonderful review. Thank you for taking the time to express your experience with Lithia Volkswagen of Reno. Regards, S. David Wolpe General Manager

May 29, 2020

Guy Horton was very pleasant to work with and got back to me right away regarding a possible purchase and service on my car. Excellent customer service skills. More

by ptsublett
Recommend Dealer
Yes
Employees Worked With
Guy Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2020 -

Lithia Volkswagen of Reno responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Lithia Volkswagen Of Reno Team

May 28, 2020

Great service. Covered everything I needed plus recall item. Very helpful and explained each item clearly and identified all costs Would recommend service to others. More

by stevenedwardcadh
Recommend Dealer
Yes
Employees Worked With
Amy Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2020 -

Lithia Volkswagen of Reno responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lithia Volkswagen Of Reno Team

May 24, 2020

Excellent experience Great experience, excellent service provided by Guy Horton. The service provided was also excellent. I will definitely recommend the dealership to my More

by K-35Bonanza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Wild
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2020 -

Lithia Volkswagen of Reno responded

Thank so much for taking the time to place such a positive review. We couldn't be more pleased that you had such a pleasant experience with Guy Horton. Regards, S. David Wolpe General Manager

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