Lithia Volkswagen of Reno

These guys are really great, and they genuinely want to make you happy as well as make a sale. It’s refreshing not to be treated like just a number or as if I’m an idiot. When I went in, even in the age of make you happy as well as make a sale. It’s refreshing not to be treated like just a number or as if I’m an idiot. When I went in, even in the age of COVID and with not great credit or even a good steady income, I got to drive out with an amazing car. Thanks again, you guys rock! More

It was a quick and painless experience. Both salesperson, Ryan Howard and Jeff LeBranch answered my questions as well as getting me a great rate. Ryan Howard and Jeff LeBranch answered my questions as well as getting me a great rate. More

Great experience! Drove several hours to Lithia since Guy got it done for us over the phone and had us in and out In less than an hour. Love the car! Guy got it done for us over the phone and had us in and out In less than an hour. Love the car! More

Really a great car buying experience. My wife and I were looking for a used Jetta for our daughter's first car. The first person we met on the lot was Preston Davidson who lined us up with a few options and looking for a used Jetta for our daughter's first car. The first person we met on the lot was Preston Davidson who lined us up with a few options and answered all of our questions and concerns. Preston did a great job of moving us thru the process without making us feel pressured. Once we made a decision on the car, Preston turned us over to Matt for financing paperwork and it couldn't have been easier. It was a Saturday night when we came in just prior to closing. Between Preston, Matt, and Sales Manager Nabil, we were made to feel comfortable with no rush or added pressure. Lastly, I am very appreciative that since we bought the car at closing time, Preston came in the next day on his day off when we picked the car up. He made sure the car had been cleaned and we were all set with our new purchase. Great customer service!!! I would definitely recommend!!! More

He did wellHe was very good at talking us through the He did well He was very good at talking us through the car and was very effective talking and listening to seniors, I would give him a high five He did well He was very good at talking us through the car and was very effective talking and listening to seniors, I would give him a high five More

Hello Nabil:I can't tell you how impressed I am with you Hello Nabil: I can't tell you how impressed I am with you and your sales staff in the handling of my purchase of the 2018 Beetle. The two salesmen e Hello Nabil: I can't tell you how impressed I am with you and your sales staff in the handling of my purchase of the 2018 Beetle. The two salesmen envolved in the purchasing process, Preston and John, were absolutely fantastic in the way they presented the car and all information asked of them regarding the process. They both genuinely cared about my feelings regarding the sale, and did everything to insure my satisfaction. I will absolutley recommend your dealership and staff to all my friends and family in their endeavor to find a new vehicle. Thanks again for all your help. Sincerely, Dennis Salvo More

The dealership is a clean welcoming environment with friendly staff who go above and beyond to help all their customers. I would recommend anyone to come here friendly staff who go above and beyond to help all their customers. I would recommend anyone to come here More

I had decided to purchase my car that had come to the end of its lease term but originaly thought that i needed to go through a credit union directly to get a better interest rate. I was running into issues of its lease term but originaly thought that i needed to go through a credit union directly to get a better interest rate. I was running into issues getting paperwork that i needed from Volkswagon Credit because they are not answering either phone numbers they provide nor the emails I had sent. I finaly decided to call Lithia Volkswagon of Reno for advice and Nabil Shaman and John St. Clair II ended up helping me a TON! They informed me that they could actualy do it all for me through the Credit Union that I had found offering the 1.99% interest and no payments for 90 days! Matthew Ellison, thier finance guy, also did a great job! He made the paperwork proccess very enjoyable. Thank you a ton guys, we very much appreciate it. More

After receiving emails about current offers (we are loyal VW customers)We went in to see what they had. Chance was helpful and listened to our needs. He is very knowledgeable very informed and shared great k VW customers)We went in to see what they had. Chance was helpful and listened to our needs. He is very knowledgeable very informed and shared great knowledge More

Rubin was very pleasant, friendly and knowledgeable. He explained everything throughly. There were no hard sells and it was a very pleasant experience. Matt our sales person was fantastic also. Easy to wor explained everything throughly. There were no hard sells and it was a very pleasant experience. Matt our sales person was fantastic also. Easy to work with. He didn’t try to up sell us. It was a great experience overall. More