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Lithia Volkswagen of Reno

Reno, NV

4.8
579 Reviews
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1050 E Plumb Ln

Reno, NV

89502

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Showing 579 reviews

November 03, 2020

Have always had a great experience here! They are the best! The price was great and they are the most friendly team I have dealt with when it comes to purchasing a car. More

by grmcmicken1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabil Shamon, John StClair II
Nov 03, 2020 -

Lithia Volkswagen of Reno responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, S. David Wolpe General Manager

October 21, 2020

Had a recall notice come in the mail, called them and they got me scheduled for a time that worked best for me. Had an issue the day of my appointment and had to call them after I should have been there. More

by Mel Nelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Wild
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Dominguez, Jeffery Labranch
Oct 21, 2020 -

Lithia Volkswagen of Reno responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, S. David Wolpe General Manager

October 19, 2020

Great guest service everyone was very nice. No pressure at all and they were more than willing to make a great deal. I Highly recommend More

by Smindeguia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Young , Matt Ellison
Oct 19, 2020 -

Lithia Volkswagen of Reno responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, S. David Wolpe General Manager

October 15, 2020

I brought my 2005 VW passat 1.8T in because I needed a key programmed, they couldn't program the key I just bought from there parts department, and couldn't tell me why ,they made a rough guess, would ha More

by jbabbs333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Briggs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Your computer tech couldn't figure out how to program a key ,and couldn't give me a reason with a guaranty it would work ,would cost me $1000 work or not
Oct 19, 2020 -

Lithia Volkswagen of Reno responded

We are very saddened that your service was not satisfactory to you. We pride ourselves in trying to have the best customer service possible. Please feel free to reach out to me so we may further discuss your particular situation. Regards, Corey Wild Service Manager 775-682-3728

Oct 20, 2020 -

jbabbs333 responded

If you cant pinpoint why my car cant program, what is there to talk about ?,if the dealership cant diagnosis the problem than who can ,the only thing you can do for me ,is ,tell me what will fix my car ,this is a good running ( well ,it was ) very clean 05 passat 1.8T with 122k miles ,do you have a tech that can do that ?

October 10, 2020

Guy is AMAZING! We reached out to him and let him know what we were looking for and he sent all the information ahead of time. Came in and he had what we wanted to look at ready. Such an easy experience. More

by KrystalAyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nabil Shamon
Oct 19, 2020 -

Lithia Volkswagen of Reno responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, S. David Wolpe General Manager

October 05, 2020

John and the whole staff made my experience great! Me and my wife were in and out of there in a hurry! I Would highly recommend them! More

by Joclassen79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John , Nabil Shamon, Matt Ellison
Oct 07, 2020 -

Lithia Volkswagen of Reno responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, S. David Wolpe General Manager

October 04, 2020

This is my 4th vehicle purchase with Guy and Lithia. Each time the service is friendly, as prompt as possible and uncomplicated. It’s good to have a relationship with a dealership that remembers who you are More

by a.palomar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernard Hargrove, Matt Ellison
Oct 07, 2020 -

Lithia Volkswagen of Reno responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, S. David Wolpe General Manager

Oct 07, 2020 -

a.palomar responded

Thank you. I know I can count of you and your team - will always recommend your location to friends, family and clients looking to purchase or lease.

Oct 07, 2020 -

Lithia Volkswagen of Reno responded

I couldn't be more pleased that you had such a wonderful experience. I appreciate your continued patronage with Lithia Volkswagen of Reno! If you ever need anything please feel free to reach out to me directly. S. David Wolpe General Manager

October 04, 2020

Everyone was very friendly and helped with my situation.everyone made the buying process extremely easy. I would definitely recommend them to friends and family More

by Codytrapanese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efren Gonzalez, Bernard Hargrove, Nabil Shamon, John StClair II, Jeffery Labranch, Chance Kazen, Ryan Howard, Bryttani Estep
Oct 07, 2020 -

Lithia Volkswagen of Reno responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, S. David Wolpe General Manager

October 04, 2020

Chance was a complete joy to work with. He went above and beyond. He made it seemless. Even though late. The whole staff was amazing! More

by Spikey69
Recommend Dealer
Yes
Employees Worked With
Chance Kazen, Matt Ellison
Oct 07, 2020 -

Lithia Volkswagen of Reno responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, S. David Wolpe General Manager

Oct 07, 2020 -

Spikey69 responded

They even called with a follow up call. Your staff made it nice and pleasant experience. Matt in finance explained things to me. So i could understand them. They should get bonus pay for having to put up with me!!!

September 30, 2020

Friendly service and able to walk in for an oil change. Nice new dealership and waiting area. Thanks for the service follow up email. They strive for customer satisfaction. More

by Sparksstingers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Briggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Dominguez
Oct 06, 2020 -

Lithia Volkswagen of Reno responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, S. David Wolpe General Manager

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